Graphic glitch?

[MrsAHM]

Is it just me and my PC but is anyone else getting green strobe lines across the game? I have updated my drivers and lowered my settings but cant seem to shift them? help

[ninerniner123]

me too

[Snam]

Same here, waiting for a fix.

[Feel Free Games]

Are you using unsupported AMD integrated graphics chips rather than dedicated graphics cards by any chance?

And what you're seeing are dark stripes from trees and bushes?

If so, one of our players figured out a work around that has solved this problem for a few other players.

DISCLAIMER: We can't officially recommend this method because it's for unsupported hardware - and because it converts all DirectX commands to Vulcan commands so this might wreck other things in the game.

If you want to try it out anyway, I'll leave a link here:

https://discord.com/channels/1207297732855988274/1309415639177494528

https://ibb.co/0Z46dnR

[MrsAHM]

Hi, thankyou for commenting :)
I can confirm the download has fixed the issue :) - thank you for your help :)

[Snam]

Thank you, will try the fix later. Can we expect official patch for this issue in the future?

[Feel Free Games]

Originally posted by Snam:

Thank you, will try the fix later. Can we expect official patch for this issue in the future?

Well, as I wrote earlier, this glitch is a known issue if you're using an unsupported AMD integrated graphics chips rather than a dedicated graphics card.

The minimum requirement for Luma Island is a dedicated graphics card with at least 10,000 Passmark Points - which is the equivalent of an 8-year old Nvidia GTX 1060 graphics card.

The workaround that the player discovered converts all DirectX commands to Vulcan commands. That's a huge change and this might wreck other things in the game. For that reason, we can't officially include this as a fix in the game. I hope you understand.

[Feel Free Games]

Originally posted by MrsAHM:

Hi, thankyou for commenting :)
I can confirm the download has fixed the issue :) - thank you for your help :)

Glad to hear that. Would you mind letting us know if you spot any new graphical glitches in the game after you added the files?

[BomMili19]

Hey, I am not able to dld the discord file, any other place I can get the workaround?

[Ducknees]

is there any other place in which we can download this fix? I don't have discord but am having the same graphic issues.

[gaellucy]

I can't get the fix from the Discord link, maybe it requires an invite? If I can't fix this issue, I'll have to return the game, but I'd rather play it :(

[Feel Free Games]

Hey gaellucy, so you're seeing stretched dark/green polygons from certain bushes and plants?

Example:
https://www.reddit.com/r/lumaisland/comments/1h1gsvy/lighting_glitch/

If so, this was a known issue that affected certain unsupported integrated graphics chips (e.g. Intel HD and AMD RX Radeon chips) that did not meet the minimum requirements for Luma Island.

Since then, we fixed this issue and it should only occur on those PCs if the latest driver hasn't been installed.

If you're still seeing this on your PC, I'd be grateful if you could please contact us via the link below so we can take a look at your PC specifications (just ignore the instructions to upload your save file on that page).

Thanks. 🙏

https://steamcommunity.com/app/2408820/discussions/0/592883860567558817/

[gaellucy]

Yes, that is what I am seeing. The link gets me to a page that says "Found a bug? Report it here!", so I don't know exactly what to do. I am thrilled to hear it can be fixed, though! :)

[♦Raging Sweet Potato♦]

the link to the discord is not showing on my end can I ask for assistance on this.

[♦Raging Sweet Potato♦]

I need help in fixing my game with the glitches. I see that there is a way to fix it so im hoping that the support team will contact me as soon as possible to fix the problem. i am fixing the problem with my girlfriend laptop. it shows glitches in the game with the lines

[Feel Free Games]

Originally posted by gaellucy:

Yes, that is what I am seeing. The link gets me to a page that says "Found a bug? Report it here!", so I don't know exactly what to do. I am thrilled to hear it can be fixed, though! :)

Please contact us over here to get help:

https://support.lumaisland.feelfreegames.com/servicedesk/customer/portal/1/group/1/create/1

Thanks. 🙏