Official Ace Attorney Investigations Collection Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Ace Attorney Investigations Collection! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

GK12.exe Default Location: C:\Program Files (x86)\Steam\steamapps\common\Ace Attorney Investigations Collection

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Malwarebytes[www.malwarebytes.com]
   
3. Avast Antivirus[www.avast.com]
   
4. AVG Antivirus[support.avg.com]
   
5. Kaspersky Anti-Virus[support.kaspersky.com]
   
6. Webroot SecureAnywhere[answers.webroot.com]
   
7. McAfee Antivirus[www.mcafee.com]
   
8. Bitdefender*[www.bitdefender.com]
   
9. Norton[support.norton.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com]] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com]] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[www.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Software: Adrenalin Edition
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Software: Adrenalin Edition and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer.
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

8. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1. CPU name & model
   
2. Name / model of the desktop or laptop (if available)
   
3. Graphics card / chip model and the amount of VRAM
   
4. Video driver version number
   
5. System memory size
   
6. OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
   
7. Anti-virus software name and version
   
8. Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
   
9. HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
   
10. Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R."
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings
Your graphics settings for the game can be found in the config.ini file, located in C:\Users\%USERNAME%\Documents\GK12_Steam\. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?

Please also attach any screenshots or video of your issue. For video, please upload to YouTube as an unlisted video and share the link with us.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Ace Attorney Investigations Collection; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[WishMakers]

I'm not certain whether or not this is intentional, so please forgive me if it's a bit out of scope of what could be addressed.
I was playing through Investigations 2's first case and I noticed that Gumshoe's theme was unusually not the one played in Investigations 1 - it was the one from the original trilogy. I checked through the music area to see if I could find this theme without any luck, so I presume it was a placeholder asset or a holdover from a previous trilogy title.

Is this a potential bug? Replication is easy enough, I had not touched Investigations 1 prior to Investigations 2 (on a clean save file), so there might be something if you play Investigations 1 first that fixes it as a workaround. It continues into later chapters, I started Chapter 2 and the next time it occurred I thought to post here regarding it. It's also platform agnostic as far as I can tell (I played on both my Steam Deck and my Windows laptop.)

Thank you to the team behind this collection for your hard work, especially the localization and art team for finally bringing this masterpiece stateside, it's a fantastic product. Cheers.

[Karavaj]

Hi!

In French version, there are several times in the last episode (Turnabout Ablaze) where the name "Larry" is mentionned, whereas it should be "Paul".

Same in the beginning of the episode, where it says "Monsieur Edgeworth" whereas it should be "Monsieur Hunter".

Hope this helps!

Thanks a lot for this masterpiece anyway, it's a great pleasure to play it.

[DraxieTehGamer]

I have noticed several instances in "Prosecutors Gambit" where the translation has been rushed, some words misspelled, words just missing, unfortunately this is a trend that Ace Attorney follows, I wonder if we might get a patch somepoint to fix typos and errors? Otherwise this is a fantastic release and MUCH needed.

[LE_MALEM]

This is just a report of a typo: In Ace Attorney Investigations 2 Prosecutor's Gambit, Penny Nichols's name is "Assistant" and she introduces herself clearly to Edgeworth. Her name should be "Penny" at least, not "Assistant".

[DraxieTehGamer]

Originally posted by WishMakers:

I'm not certain whether or not this is intentional, so please forgive me if it's a bit out of scope of what could be addressed.
I was playing through Investigations 2's first case and I noticed that Gumshoe's theme was unusually not the one played in Investigations 1 - it was the one from the original trilogy. I checked through the music area to see if I could find this theme without any luck, so I presume it was a placeholder asset or a holdover from a previous trilogy title.

Is this a potential bug? Replication is easy enough, I had not touched Investigations 1 prior to Investigations 2 (on a clean save file), so there might be something if you play Investigations 1 first that fixes it as a workaround. It continues into later chapters, I started Chapter 2 and the next time it occurred I thought to post here regarding it. It's also platform agnostic as far as I can tell (I played on both my Steam Deck and my Windows laptop.)

Thank you to the team behind this collection for your hard work, especially the localization and art team for finally bringing this masterpiece stateside, it's a fantastic product. Cheers.

This happened in the original Gyakuten Kenji 2, so I imagine it's intentional.

[DraxieTehGamer]

In Prosecutors Gambit all instances of "I must scour the scene for anything that catches my attention" shouldn't these be blue to match the fact they're blue in AAI1?

[Jcoth]

There is a bug in this scene of Prosecutor Gambit, A Turnabout Forsaken, chapter Investitgating the storeroom. image [imgur.com] When receiving the deduction, the game freeze absolutely, can't progress further.

[Torment]

Originally posted by jcoth:

There is a bug in this scene of Prosecutor Gambit, A Turnabout Forsaken, chapter Investitgating the storeroom. image [imgur.com] When receiving the deduction, the game freeze absolutely, can't progress further.

Were you able to troubleshoot your way out of that one?
Planning on doing a investigation soon.

[Torment]

Kyodai CAPCOM.
Can ya add more key control rebinds as option?
Some are not counting.
thx a bunch.

[Jcoth]

Originally posted by Torment:

Originally posted by jcoth:

There is a bug in this scene of Prosecutor Gambit, A Turnabout Forsaken, chapter Investitgating the storeroom. image [imgur.com] When receiving the deduction, the game freeze absolutely, can't progress further.

Were you able to troubleshoot your way out of that one?
Planning on doing a investigation soon.

Actually no, had to go in the main menu to select the next chapter

[Torment]

Originally posted by jcoth:

Originally posted by Torment:

Were you able to troubleshoot your way out of that one?
Planning on doing a investigation soon.

Actually no, had to go in the main menu to select the next chapter

Ok thanks anyways. Maybe i will try it on storymode on that part if i do not forget about it.
Golden timer of 6 months patch fix after release is still not over so lets just try to work around it for now.

[Torment]

Again about the controls:

https://steamcommunity.com/app/2401970/discussions/0/4422059016578169063/

[GentlemanGamer]

Small thing related to the Steam Deck: unlike the AJ Trilogy, which I've played recently on Deck as well, tapping on the touch screen doesn't advance dialogue, select evidence or buttons,etcetera as it did there. I'm not sure if this not being here is an "error" per se, but it's a small bit of functionality I'm missing.

The game still overall works pretty well on Deck apart from that!

[Qubed3]

There's a typo in AAI1's second case, in the section where you're investigating the Gift Shop on the plane with Cammy, when investigating the left side of the cabinet, at the end of the interaction, Miles says "Looks like hit the bull's-eye.", rather than something like "Looks like that hit the bull's-eye.".

[Torment]

Originally posted by jcoth:

There is a bug in this scene of Prosecutor Gambit, A Turnabout Forsaken, chapter Investitgating the storeroom. image [imgur.com] When receiving the deduction, the game freeze absolutely, can't progress further.

I guess we are in the same club of game bugs now. 5th case on the segment of
SPOILERS AHEAD

https://strategywiki.org/wiki/Ace_Attorney_Investigations:_Miles_Edgeworth/Turnabout_Ablaze/Part_5-4_-_Middle_3

I do not get the piece of evidence updated by Gumshoe to Shih-na's Rebuttal.
Present Shih-na's room = not an option. I tried to circumvent this by just O-ing it and see what "storymode" says but the dumb thing is stuck too because that piece of evidence never was given to me for some reason even though i plaid the whole thing till now myself.
Game breaking bug. Gonna try to reload a older save but that is gonna not only bite those game characters in the ass.