Official Capcom Fighting Collection 2 Troubleshooting & Issue Reporting Thread

[Capcom Customer Service Center]

We hope you’re all enjoying or will be enjoying Capcom Fighting Collection 2 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and/or hardware combinations.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:
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Troubleshooting Guide

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1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements, as well as guarantee normal game operations with mobile GPUs, external GPUs, and pre-release builds of Windows OS provided via Windows Insider Program.
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2. Add the game’s folder and files to your anti-virus program’s exception/exclusion list

Some launching issues may be attributed to certain anti-virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the anti-virus and firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

CapcomFightingCollection2.exe Default Location: C:\Program Files (x86)\Steam\steamapps\common\CapcomFightingCollection2.exe

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please contact the manufacturer or visit the official website of your anti-virus software.
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3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.
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4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com]

For the latest AMD drivers, click here[support.amd.com]

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation, which may be causing the issue.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller [www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.
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5. Check your graphics driver settings & computer power settings

Some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia/Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[www.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click "Manage 3D Settings"
   
5. Go to "Program Settings" and then select the game (if it is not in the list, you can add it manually by clicking "Add")
   
6. Scroll down to "Power Management Mode"
   
7. Set it to "Prefer Maximum Performance" / "High Performance Processor" instead of "Adaptive"
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD "Switchable Graphics" GPU, follow these steps:

1. Open AMD Software: Adrenalin Edition
   
2. Under "Switchable Graphics", select the High Performance section and select the game (if it is not in the list you can add it manually by clicking "Browse")
   
3. Click "Apply"
   
4. Close AMD Software: Adrenalin Edition and launch the game

Additionally, double-check your desktop/laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select "Power Options"
   
4. Select "High performance"
   
5. Launch the game

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6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.
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7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.
If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack[support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.
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8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam.
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Installed Files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.

Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and/or replace the problematic files.
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9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth. If the game is suffering from performance issues, please close as many applications as possible while playing.
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10. If you are experiencing issues with game stability, delete your shader cache files.

As some graphical issues may be caused by damaged shader cache files, you may want to try deleting these files by performing the following:

For AMD GPUs

1. Right click on your desktop and open AMD Software: Adrenalin Edition
   
2. Go to “Global Gaming Experience” under “Gaming” and perform “Reset Shader Cache”
   
3. Press the Windows key and launch Disk Cleanup
   
4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
   
5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing CapcomFightingCollection2.exe
   Note: You can skip this step if you don’t have any “shader.cache” or “shader.cache2” files

For NVIDIA GPUs

1. Right click on your desktop and open NVIDIA Control Panel
   
2. Go to “Global Settings” under “Manage 3D Settings” and disable “Shader Cache Size”
   
3. Press the Windows key and launch Disk Cleanup
   
4. Select your C drive and proceed to “OK” with the "DirectX Shader Cache" checkbox ticked to delete the files
   
5. Delete “shader.cache” and “shader.cache2” located in the installation folder containing CapcomFightingCollection2.exe
   Note: You can skip this step if you don’t have any “shader.cache” or “shader.cache2” files

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11. If you are experiencing issues with the game display, please check your display settings.

Go to the Graphics tab in the Options menu and adjust [PC SETTINGS] if you experience problems like flickering or blank screens. Display issues may also be solved by adjusting your monitor settings. Please read your monitor's manual for more information.
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12. If you still experience visual/audio-related issues or crashes, please contact our customer support [www.capcom.co.jp] with the detailed information below.

A) Your System Specs

1. CPU name & model
   
2. Name/model of the desktop or laptop (if available)
   
3. Graphics card / chip model and the amount of VRAM
   
4. Video driver version number
   
5. System memory size
   
6. OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
   
7. Anti-virus software name and version
   
8. Your monitor and/or HDTV model number (if using multiple displays, please provide all manufacturers and model numbers)
   
9. HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
   
10. Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R."
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, and have it ready to attach it in your response.

B) Your Graphics Settings
Your graphics settings for the game can be found in the config.ini file, located in C:\Program Files (x86)\Steam\steamapps\common\CAPCOM FIGHTING COLLECTION 2 (default). Please create a copy of this file and have it ready to attach it in your response.

C) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?

Please also have screenshots or video of your issue ready to attach in your response (if available). If you have a video, please upload to YouTube as an unlisted video and share the link with us.
*If the file size is too large, please let us know when submitting your ticket.

D) Detailed reproduction steps, if consistently reproducible
The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

E) If you experience a crash and have a crash report, please include that information.
When the game crashes, a folder titled "CrashReport" will be created in the following directory by default: C:\Program Files (x86)\Steam\steamapps\common\CAPCOM FIGHTING COLLECTION 2
In most cases, a crash report will be saved in this folder as a .zip file with the date and time of when the crash occurred. Please provide all of the .zip files found within. If that's not possible, please send the file most recent to the time when the crash occurred.
Note: The location of the CrashReport folder will be displayed on the crash report tool when it has finished generating the report.

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Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Capcom Fighting Collection 2; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Giant Mech]

The release time has changed and there is a discrepancy between the release date on my store page and in my library. In my library it says the game will unlock today, in the store it says it will unlock in 15 hours.

[Giant Mech]

Originally posted by Giant Mech:

The release time has changed and there is a discrepancy between the release date on my store page and in my library. In my library it says the game will unlock today, in the store it says it will unlock in 15 hours.

Previously the unlock time on both the store page and my library aligned, the library said today and the store page said 16:00 (BST) today.

[DexReflex]

I was very excited to play this game today only to see that the release date has been pushed back 24 hours? Please explain why this happened?

[DocZ]

The date changed? is it not coming out today or this week??

[Espiownage]

Originally posted by DocZ:

The date changed? is it not coming out today or this week??

Release date is May 16th, which in a handful of time zones is the night of the 15th.

[sunderkosm]

Dpad doesn't seem to work in game or menus for dualsense, anyone find a fix? I need dpad for CvS2

[BeastBox]

My controller doesn't work at all, sadly. Any of them. Works fine for Dragon Ball Fighters, works fine for Under Night, works fine for Granblue Fantasy Versus: Rising, but for some reason this game seems to think all I've got here is a keyboard. :( is it just me or do these old emulator-ish games suck for controller detection?

[Carl Winslow]

D pad doesnt not work for PS4 or PS5 controllers :(.. sorry gotta refund the game for me since that is just unplayable.. ill pick it up again if this gets fixed...
Never mind so the work around is to just disable and reenable steam support on the controller settings.. after I did that it worked just fine. Still kinda of a hassle to find that out.

[NormsRespecter]

Getting the "Could not join. Session is not responding." error when trying to connect to a friend's lobby. Tried deactivating private network firewalls, running in Administrator mode, restarting the game, none have worked.

[Cloudcolinクラウドコリー]

Good day, I'm having problem with the keyboard configuration. I play fighting games with keyboard. The problem here is I cannot map the punctuation keys like semicolon, apostrophe, comma, full stop, and slash key.

I have no problem in configuring such keys in KOF2002UM, so why is this a problem for me in this game?

Now I have to map my keys to other keys and that impacts my game significantly because I cannot get used to it, and it's hard to use a new configuration.

Capcom, would you please do something to enable mapping to all keys in the keyboard?
King Of Fighter 2002 Unlimited Match can do it, so I believe this is possible to be implemented too.

Thank you.

[Passion Wagon]

There is an 'access denied' message when trying to edit the game's nvidia control panel settings.

[startower]

Originally posted by Passion Wagon:

There is an 'access denied' message when trying to edit the game's nvidia control panel settings.

that's more likely a driver problem. i've been having the same problem occasionally since v572.xx. reinstalling drivers will fix it.

[gotplex82]

There is an issue I noticed with Power Stone. During gameplay, when an item is picked up there is a significant delay or lag that occurs for the character to change direction when trying to throw an item. For example, if a crate is picked up with my character facing away from the opponent and I try to throw it while the joystick/pad is facing towards the opponent, the crate will not get thrown in the direction that the joystick/pad is facing but rather the direction my character was facing. In fast paced action that delay or whatever it would be considered is detrimental to the gameplay. I have this game on a Sega Dreamcast and this behavior is not exhibited there.

[Curtis Playing Doubles]

There are missing sound effects in CVS Pro. It's something I noticed in all pre-release footage and just confirmed in-game. I don't know the extent of it, but at the very least the "ROUND x, FIGHT" has missing sfx, particularly for the appearance of the round icon and the "wub-wub" that plays when the arrows crisscross. Watch back old footage outside this collection and see what I mean. Let me know if you guys think the announcer sounds a little loud as well? Sounds like a minor concern, but this game is all about its immaculate presentation, so for accuracy and preservation's sake, I'd hate to have this detail never be addressed. I think other folks are reporting different missing sounds, so please chime in with what you find

[heemlo]

my "dpad" on my ps3 stick doesn't work and i dont want to use steam input please add proper direct input/ps3 stick support (and native 4:3 aspect ratio please that would be really cool)