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"Our hosting providers are facing a severe, ongoing DDoS attack, which has caused recent outages, including those over the past 48 hours. We're actively working with our partners to mitigate the issue, but as with these types of attacks, we don’t yet have an estimated resolution.
While our partners work on it, we've taken steps to protect player progress:
Increased the upload timer to 72 hours (and we’ll extend it further if needed).
Temporarily disabled decay timers to prevent loss of player progress.
Taken certain regions offline to protect player data when necessary.
Extending the time on Expire Servers to give everyone a chance to retrieve their characters and items. Once things are more stable, we’ll announce a date—don’t worry, you’ll get plenty of notice.
We're closely monitoring mitigation efforts with our partners, but please keep in mind that the situation may continue to evolve.
We’ll be holding on running an EVO event this week in light of the instability–we’ll look to do something nice for players in that regard when this is all resolved.
Thanks for your patience and support while we work through this!"
The services have been inaccessible for 5 days now.