Ark server not showing

[Guentha]

I need some help. I am a network engineer with plenty of experience with game servers but Ark is killing me. I built a server on my home computer with no port forwarding and everything worked. I moved the config to a dedicated server at my CoLo and it never shows up in the servers list. not sure if it matters but the home connection is crappy Comcast and the CoLo is supplied by Centurylink/Lumin. we have 40Gbps dedicated and tons of dedicated IPs. I have assigned a public IP to the server and even gone as far as 1 to 1 NAT with no firewall on the router or server. It still doesn't show up. the only thing I can think of is Lumin IPs being blocked. I have tried on server 2022 and Windows 10. I even installed Steam on the Windows 10 machine for S&G.

[Darksaint]

There is a button you have to tick in the server search . Its labeled Show player servers. That should do it after you refresh .

[Guentha]

Originally posted by twitch.tv/darksaintproductions:

There is a button you have to tick in the server search . Its labeled Show player servers. That should do it after you refresh .

Forgot to mention I do have that checked.

As far as I can tell its something to do with my connection. either the router or Lumin blocking something.

I am going to try putting the public IP directly on the server.

[RedBlink]

Originally posted by Guentha:

Originally posted by twitch.tv/darksaintproductions:

There is a button you have to tick in the server search . Its labeled Show player servers. That should do it after you refresh .

Forgot to mention I do have that checked.

As far as I can tell its something to do with my connection. either the router or Lumin blocking something.

I am going to try putting the public IP directly on the server.

Here are some ideas to get you started in troubleshooting it:
1) Can you connect to the server directly using the ingame CLI?
2) Did you enable the checkbox of showing player servers in the list?

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Join the Best ARK Server!
Unofficial Dedicated: [EU] LockDown: Vanilla [x3] | Newbie Friendly | 99% Uptime
Command: open 159.69.56.17:7777

[Guentha]

I cannot connect directly through IP. the game just does nothing after I enter the command .

here is my start command with password removed. ports are weird right now as I was testing to see if 7777 and/or 27015 were being blocked. same issue on 5000 and 5500 so I don't think its that. plus this is a dedicated business connection directly attached to level3's backbone.

start server\ShooterGame\Binaries\Win64\ArkAscendedServer.exe TheIsland_WP?listen?Port=5000?QueryPort=5500?SessionName=Guentha?MaxPlayers=70?ServerAdminPassword=******? -nosteamclient -game -server -log -NoBattleEye

its the same command I use on my Comcast connection and it shows up in the server list despite not having any port forwarding done. don't want to use my Comcast connection, I have massive dedicated bandwidth through lumin. there are tones of other games server running just fine., its only ark that's having issues., each server has its own dedicated public IP.

[RedBlink]

Originally posted by Guentha:

I cannot connect directly through IP. the game just does nothing after I enter the command .

here is my start command with password removed. ports are weird right now as I was testing to see if 7777 and/or 27015 were being blocked. same issue on 5000 and 5500 so I don't think its that. plus this is a dedicated business connection directly attached to level3's backbone.

start server\ShooterGame\Binaries\Win64\ArkAscendedServer.exe TheIsland_WP?listen?Port=5000?QueryPort=5500?SessionName=Guentha?MaxPlayers=70?ServerAdminPassword=******? -nosteamclient -game -server -log -NoBattleEye

its the same command I use on my Comcast connection and it shows up in the server list despite not having any port forwarding done. don't want to use my Comcast connection, I have massive dedicated bandwidth through lumin. there are tones of other games server running just fine., its only ark that's having issues., each server has its own dedicated public IP.

If the direct command does nothing, that means that your server is unreachable, or the game server isn't running.

If it worked on the other connection, that means something is blocking it through lumin. Do you have any DMZ enabled? How connections are handled when they connect from the internet? Perform a UDP port scan on 7777 and see the results. There are many free online websites that can do that.

[Guentha]

found my issue. Thanks to everyone who helped.

Turns out all the servers we were trying to start we had built in the very early days of ASA and the gameusersettings.ini had no headers in them. the server would look like it starts correctly and throw no errors but was not connectable.

after deleting the gameusersettings.ini and letting Ark rebuild it they all work fine now.

I fought this for at least a month. Crazy how simple it was.