Resolution issue

[maxwelkoz96]

My screens resolution is 1920 1080 but the game won’t launch in it. I don’t have an issue with any of my other games. It’s just this one. Can someone help me out please?

[๖ۣۜ𝓞ɱεn̷➶]

1. Is the game launching at all?

2. If it is launching, could you confirm at what resolution?

3. Are your display settings (outside the game) set to 1920x1080?

4. Do any of the software settings within AMD or Nvidia (whichever is applicable) have specific profiles for "SwayzGame.exe"?

5. Is this the first time you're running the game, or have you played it before without issues?

6. Did you make any changes to the video settings within the game before experiencing this issue?

7. Have you tried the following? (this is going to sound lame and obnoxious but..)

Verify Game Files
Updated your GPU drivers
Try running the game as an administrator
Messing with Compatibility Mode (not likely an issue)
Disabling overlays
Reinstalling the Game (I'm not saying to do this but trying to understand if you have)

[maxwelkoz96]

Yes to my display outside of the game has 1920 1080. The resolution in game has 1360 768. I’ll try the other things you mentioned. I’ve already update my GeForce graphics card and verified integrity of the files it said one file wasn’t good but that it would fix it. Also I tried going into config files and every time I try to change it and launch the game it just goes back to the same resolution.

[๖ۣۜ𝓞ɱεn̷➶]

After you make any changes in the config file, set it to read-only and see if that helps. It's a bit of a workaround, but it might do the trick.

There are a couple of other things you can try, though no promises:

Turn off "Game Mode" in Windows (if you've got it). Just search for "game mode" in windows.

Add "-dx11" to the Launch Options in Steam properties for EGSU.

I'll keep looking into it. Apparently everything that I asked you earlier is pretty much what Illfonic recommends folks doing (nice know we're on the same page there) but I was hoping there was some addition information that I could share.

I'm sorry you're dealing with this.

I have a silly question, but do you have it in, Fullscreen or Windowed or Windowed Fullscreen? Only the first two will force it to change.

Also, here's discord link if you are wanting to get help directly from the source. Devs are active over there https://discord.gg/ghostbusterssu

[๖ۣۜ𝓞ɱεn̷➶]

Hey Max, one of the Devs by the name of Railgun, reached out to me, and is ask what model of monitor that you use? Also, "Could you also ask your friend to send a dxdiag file to us? If he has discord he can open up a ticket, if not you can drop the file into a google drive folder and send a link that way".

Here's the link https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Obtaining-a-DXDIAG-log-for-diagnostics-and-troubleshooting-issues-with-graphic-cards.html

Also your support ticket is listed as #ticket-1355 here https://discord.com/channels/1031602648593485875/1180260548428976189