Got a new computer Can't get Pinball Arcade to Launch

[giantsno1]

I uploaded and signed into my steam account i have tried to uninstall and reinstall tried checking files intergity i have tried everything but it just will not run?? any idea's

[bobnowhere]

It's broken at the moment. Best trick I've found is to start the game in steam and when the initial screen appears, don't push start for like at least 2+ minutes. It usually works at that point, results may vary. Hopefully they fix the last patch that broke it soon.

[eduard]

direcx 9 installed?

[giantsno1]

Originally posted by eduard:

direcx 9 installed?

how do you install direcx 9?

[Mal]

Originally posted by giantsno1:

Originally posted by eduard:

direcx 9 installed?

how do you install direcx 9?

Depending on your operating system, it is already installed.

But you may need to run the following cumulative update for windows 10 for 64x-based systems (KB3081424) as this includes the .dll you may be missing.

Also, make sure you run the configuration first and set the various parameters to the correct monitor dimensions for your hardware.

However, you may also be having one of the many issues everyone else is currently having with Pinball Arcade, and more than likely DirectX 9 has nothing to do with your issue, since you shouldn't be running the DX9 version of Pinbal Arcade unless you have a very old, or very underpowered laptop without a dedicated video card.

[giantsno1]

I ran dx 9 on my old computer ( 8 years old) my new computer is I-7 but it does have the intel UHD 630 graphics card, But i tried to start on DX 11 and DX9 and the screen will come up saying prepairiing to launch then nothing ( desktop icon) when i directly try from steam its says it synching then nothing . I updated what was suggested in the pinned discussion under if it won't boot. at this point i will wait and see if they fix this bug otherwise i have to play on my laptop and i hate playing it on my laptop,

[Mal]

Originally posted by giantsno1:

I ran dx 9 on my old computer ( 8 years old) my new computer is I-7 but it does have the intel UHD 630 graphics card, But i tried to start on DX 11 and DX9 and the screen will come up saying prepairiing to launch then nothing ( desktop icon) when i directly try from steam its says it synching then nothing . I updated what was suggested in the pinned discussion under if it won't boot. at this point i will wait and see if they fix this bug otherwise i have to play on my laptop and i hate playing it on my laptop,

Click Play in Steam - A menu should appear - Choose Configuration - Under the DX11 tab, make sure you are set to run in FULLSCREEN mode

Click Play in Steam - A menu should appear - Choose Play Pinball Arcade (DX11)

[giantsno1]

MAL THANKS FOR YOUR HELP BUT I DID WHAT YOU SAID AND ITS STILL NOT WORKING

[Matt Beeching]

Originally posted by giantsno1:

MAL THANKS FOR YOUR HELP BUT I DID WHAT YOU SAID AND ITS STILL NOT WORKING

Is the program creating log files or crash dumps in the installation directory?
(log.txt / PBACrashDump.dmp)

The crash dump is encrypted so you'd have to send that to Farsight support, though there may be a clue in the log file.

Running the program should also generate various configuration files which typically appear in the following location: C:\Users\'user name'\My Games\Pinball Arcade

[jackaho]

Don't worry, OP. You're not alone. It's been this way ever since the last update.

The best workaround is to delete your highscores in C:/Users/[Your Computer]/My Games/Pinball Arcade and try again. If that still doesn't work, delete the three settings files and attempt to reconfigure your settings. You might get "unhandled exception messages". Just quit and try again until they take.

That's what worked for me. Even then I still need to wait about 10 seconds when you hit the start screen in DX11 mode or the game will still crash. See this thread for more info:

https://steamcommunity.com/app/238260/discussions/0/2806204039995793597/

[giantsno1]

i just deleted the whole thing from my desktop ( i can play on my laptop but hate it as ts not very powerful and glitchy) i will wait awhile and try to re download the whole thing again