I am unable to start The Pinball Arcade

[CornBRED-X]

I have been unable to run the game for about a week now. I always recieve this error:
An error occured while updating Pinball Arcade (content File locked):
c:\program files(x86)\steam\steamapps\common\Pinballarcade\pinballarcade11.exe

Originally the game crashed my computer. When I restarted the computer it would no longer run. I uninstalled and reinstalled it, but it says this. I also notice that the files are not moving to the correct folder but staying in the temporary download folder instead. I don't know if that helps at all.

I am on Windows 10. I don't know if the issue is me or not. It does not seem to be as the issue remains no matter what (I have looked at the steam troubleshooting help stuff- none of which works for me).

Please fix it. While I did pay a lot for the game (I love the game, and I have all the tables) mainly I just really want to play it. But... I did pay more for this game than I have paid for any other game so it would be nice if you respect me as a whale =P (I'm kidding, but please fix it or tell me what info you need if you think it's me- I really want to play some good pinball simulation again and I am concerned that this will never be fixed).

[MuddyWolf]

Your problem is too technical for me.
Maybe others here can help you troubleshoot.

You can send a bug report to Farsight support too of course but don’t expect too much from it.
I’m talking from personal experience here unfortunately :(

Your best chance to reach the devs, especially Mike (he’s the man in charge when it comes to fixing bugs in the Steam version), is to copy and paste your post to their official forum.
The devs don’t visit here often:

http://pinballarcadefans.com/forum.php

btw
If you play Stern Pinball Arcade too or you own Stern tables in TPA, you could try this:

-Uninstall The Pinball Arcade and remove all its game save files.
-Restart pc
-Install Stern Pinball Arcade.
-On the main menu page there’s a ‘log in’ button.
-Login with the same e-mail & password you use for TPA.
-If all went well, you should now be able to play all the Stern tables you own in TPA.
-Close Stern Pinball Arcade but don’t log out!
-Now install The Pinball Arcade again and hope that the game finds SPA on your pc and unlocks your TPA ‘content’.

Probably a totally useless tip but you could give it a shot.

Good luck!

[n3tizen]

Seee if your Anti-Virus is quarantining the DX11 exe for TPA. That is an issue for this build and might be part of the problem you're facing.


Another workaround that some have found that works that cannot be explained, is to run DX9, exit steam reboot your PC and then see if you can get the DX11 version to start.

I do suggest writing to support even though I second that they are useless, but they need to hear that people are pissed at their inept QA and inability to put out ♥♥♥♥♥♥♥♥ releases.

[CornBRED-X]

Originally posted by n3tizen:

Seee if your Anti-Virus is quarantining the DX11 exe for TPA. That is an issue for this build and might be part of the problem you're facing.


Another workaround that some have found that works that cannot be explained, is to run DX9, exit steam reboot your PC and then see if you can get the DX11 version to start.

I do suggest writing to support even though I second that they are useless, but they need to hear that people are pissed at their inept QA and inability to put out ♥♥♥♥♥♥♥♥ releases.

Thank you. This is what caused the problem. I have to disable my AV to play Pinball Arcade now. I don't know why I didn't think of that before.

[Sysgen]

Originally posted by CornBRED-X:

Originally posted by n3tizen:

Seee if your Anti-Virus is quarantining the DX11 exe for TPA. That is an issue for this build and might be part of the problem you're facing.


Another workaround that some have found that works that cannot be explained, is to run DX9, exit steam reboot your PC and then see if you can get the DX11 version to start.

I do suggest writing to support even though I second that they are useless, but they need to hear that people are pissed at their inept QA and inability to put out ♥♥♥♥♥♥♥♥ releases.

Thank you. This is what caused the problem. I have to disable my AV to play Pinball Arcade now. I don't know why I didn't think of that before.

Try leaving your AV enabled and making an exception for the exe.

[CornBRED-X]

Originally posted by Sysgen:

Originally posted by CornBRED-X:

Thank you. This is what caused the problem. I have to disable my AV to play Pinball Arcade now. I don't know why I didn't think of that before.

Try leaving your AV enabled and making an exception for the exe.

I did that first, but it doesn't work. My AV doesn't seem to care. I'll deal with that later.
I already know that stuff. Maybe they should take it back, but I do have a degree in IT/Network Administrations. I should have known better really.
In a moment of being dumb, and thinking too much about other stuff, I forgot to think of my AV. Silly me. Sometimes it is good to have other people tell you when you're doing something stupid. It happens.

But that being said, it is good to note for anyone who may read this later that maybe doesn't know better, it is better to make an exception then to turn AV off. If you turn it off, turn it back on etc. etc.