Game Immediately Closes/Crashes on Startup

[TheKazz]

Title basically says it all just bought the game installed it tried to start the game up and it runs for about 5 seconds I get a flash of some sort of message about pressing any button on my controller and then it closes it's self. No error message no crash report nothing has happened multiple times.

system specs:
i7 7700 @ 2.6 GHz
16 GB DDR3 @ 2700 Hz
Nvidia GTX 1080 Ti (updated video drivers 2 weeks ago)
Windows 10
460+ GB available of my 4Tb hybrid drive

EDIT: Using a Swift Point Z mouse which I think might be the cause

Any recommendations?

[Khatie]

Hi TheKazz, it sounds like your newer peripheral (the mouse) may indeed by the problem. Please try to play without it and see if that solves the issue. You can play with the arrow keys and WASD keys instead to try it.

(I played all 3 Banner Saga games without a mouse, personally) :)

[skaapman101]

Hi, I have the same problem with my Swiftpoint Z mouse. I think I'll skip this title then. It's too much of a hassle to remove the mouse everytime I want to play the game.

[TheKazz]

Originally posted by skaapman101:

Hi, I have the same problem with my Swiftpoint Z mouse. I think I'll skip this title then. It's too much of a hassle to remove the mouse everytime I want to play the game.

I was able to get to to work with my Swiftpoint Z but I to disable the controller drivers in the device manager called "HID-compliant game controller" under Human Interface Devices.

[skaapman101]

Originally posted by TheKazz:

Originally posted by skaapman101:

Hi, I have the same problem with my Swiftpoint Z mouse. I think I'll skip this title then. It's too much of a hassle to remove the mouse everytime I want to play the game.

I was able to get to to work with my Swiftpoint Z but I to disable the controller drivers in the device manager called "HID-compliant game controller" under Human Interface Devices.

Thanks, that works!

[GoD]

I have the same problem, game starts and flashes a 1 second msg about not recognizing my mouse "ROCCAT Tyon Black (573)" then closes.

I'm not about to unplug my mouse from my computer or fiddle with device configuration every time to play the game. If the game can't use a perfeclty installed and working mouse, whatever. But it should not crash/close.

This is a bug and it should be fixed.

[Khatie]

Originally posted by GoD:

I have the same problem, game starts and flashes a 1 second msg about not recognizing my mouse "ROCCAT Tyon Black (573)" then closes.

I'm not about to unplug my mouse from my computer or fiddle with device configuration every time to play the game. If the game can't use a perfeclty installed and working mouse, whatever. But it should not crash/close.

This is a bug and it should be fixed.

The issue is that the game is an older one and if you installed it a while ago (or if other newer games have been installed since that change the supporting software required for TBS) you may have these issues.

As the game is stable after 2+ years, it's not likely we'll be updating it soon to fix this so please try the workaround if you are able. Thanks for understanding.

[Doodlewurst]

Originally posted by Khatie:

The issue is that the game is an older one and if you installed it a while ago (or if other newer games have been installed since that change the supporting software required for TBS) you may have these issues.

As the game is stable after 2+ years, it's not likely we'll be updating it soon to fix this so please try the workaround if you are able. Thanks for understanding.

Same issue here, too. Not a fancy mouse. Generic Logitech. Recent install. Just reinstalled. Twice. 2014 doesn't make it an old game. If it was DOS era I'd understand, but suggesting that it's anything but bad I/O implementation is cheap. Especially when you seem to know exactly what the problem is. What you mean to say is "Providing basic functionality is beyond our capabilities. We aren't going to fix it because we aren't confident that we can implement a core component of every library and SDK written in the last thirty years without introducing more bugs, so you'll just have to disable a primary component of your system in order to placate us. We'd be sorry for being a nuisance but it's your problem, not ours." Not being able to manage mouse input, even if it was 20 years ago, is poor form. Blaming the problem on the game being old when it's barely aged enough to even qualify for neoteric is weak. Requiring people to disable mouse on GUI OSs is just ridiculous. And so is trying to save face rather than taking responsibility, which would probably best include offering refunds all-round for those who are not satisfied. Not taking responsibility is simply puerile.

[1MantisPhoenix]

steam launch option -nojoy and see if it plays without controller

[Roxoorz]

I tried every solution there is. What ended up working for me was compatibility win xp service pack 2 with admin rights.

[1MantisPhoenix]

Originally posted by Roxoorz:

I tried every solution there is. What ended up working for me was compatibility win xp service pack 2 with admin rights.

well done investigating so far, enjoy!