Black Screen in character selection.

[Soshy]

I just bought the MKKE and it runs nice, almost everything fine but when i entered to fight mode and choose ladder or the others i can't see the character selection screen, but can move, have noises, can start the game, can play, can go back to main menu. Any idea what should i do? Have the newest driver, tried the %appdata% and dxdiag things, tried the reinstall but still nothing.

[Soshy]

Ok, just tried the training mode and have the same issue there, can't see the character selection only hear the noises and can start, can go back to main menu etc.... only not seeing the selection.

[Justinas]

What are your pc specs? in game video settings?

[Soshy]

Tried lots of variations, default and autoconfig too, here's what i have atm: 1024x768 texture high, shadow mid, antiaa 4x msaa, transparency antiaa ssaa, anizo 8x, diable memory restriction off. PC SPEC: ASRock N68C-GS FX (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 2 DDR2 DIMM, 2 DDR3 DIMM, Audio, Video, Gigabit LAN) DualCore AMD Athlon 64 X2, 2000 MHz (10 x 200) 3800+, 2048 MB (DDR2-667 DDR2 SDRAM) (2x: Samsung M3 78T2953CZ3-CE6 1 GB DDR2-667 DDR2 SDRAM (5-5-5-13 @ 333 MHz) (4-4-4-11 @ 266 MHz) (3-3-3-8 @ 200 MHz) in DIMM1 and DIMM2), NVIDIA GeForce GTS 450 (1 GB).

[Justinas]

Try setting the resolution to your native one. Turn on Disable memory restriction, turn anti aliasing to h-fxaa and turn off transparencg antiaa completely. what are your pc specs, again?

[Soshy]

I tried all of your tips but nothing :( PC SPEC: ASRock N68C-GS FX (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 2 DDR2 DIMM, 2 DDR3 DIMM, Audio, Video, Gigabit LAN) DualCore AMD Athlon 64 X2, 2000 MHz (10 x 200) 3800+, 2048 MB (DDR2-667 DDR2 SDRAM) (2x: Samsung M3 78T2953CZ3-CE6 1 GB DDR2-667 DDR2 SDRAM (5-5-5-13 @ 333 MHz) (4-4-4-11 @ 266 MHz) (3-3-3-8 @ 200 MHz) in DIMM1 and DIMM2), NVIDIA GeForce GTS 450 (1 GB).

[unskilled]

Same problem here. Seems like the only solution is to download previous version of game from torrent :\
Support keeps silent.
Wasted money.

[Justinas]

Did you send them a bug report? If you didn't, please do it, and include your PC specs and other information, they need to know about this

Originally posted by RC NeverLoved:

Same problem here. Seems like the only solution is to download previous version of game from torrent :\
Support keeps silent.
Wasted money.

[Soshy]

Well, yeah, the first thing what i want is talk with the support, but didn't find any email or other way to catch them :S

[Justinas]

http://support.wbgames.com/ics/support/ticketnewwizard.asp?style=classic

[Soshy]

Thank you :) Made a ticket, i hope they can help.

[Justinas]

Alright. Try to give them as much info as possible. Did you send a bug report or a regular support ticket?

[JoeyStrike]

I have the same problem since the last update. i can choose a character blind and fight. is there any patch.
AMD A8-3870, 8GB HyperX-RAM 1866Mhz, Radeon 7770 Ghz-Edition

[Soshy]

I sent both, and got answere already, they said maybe its a corrupted file so i neev verify the game, like this:
- Load Steam
- From the Library section, right-click on Mortal Kombat 9 and select Properties from the menu.
- Select the Local files tab and click the Verify integrity of game cache... button.
- Steam will verify the game's files - this process may take several minutes.
- Once the process is completed, the Check Window will automatically exit.

If Steam finds any files which are damaged keep verifying the files until it reports that no files are damaged.

If that not works i should send them my dxdiag and msinfo, thats what im duing atm, because the first step worked well and no corrupted file. But maybe that trick helps someone else :) I'll inform u after they answered my dxdiag and msinfo. :)

Kugelfish, u should try that verifything too, maybe u have better luck.

Oh, and btw, that one just a tipp, but it helps a little so u don't need to afraid because of the black screen, when im in character selection, i press alt+tab, going to youtube, google, etc.... and looking an all character video/picture (like this: https://www.youtube.com/watch?v=BbbowrfctFs -jump to about 1:27-1:28) and start counting, memorize it, go back to game and select. So if i want Scarlet, it's 6 down 1 left, for Jade it's 2 down 1 right, -like a combo move :D

[unskilled]

cache checking is the first thing I did. this is not a solution.

[Soshy]

Well, hello guys, i've got a new message from the support with some instructions, did all the things from the msg but nothing changed, but i copy-paste it, maybe it helps for you or someone who read this post, so here it is:

Try to start the game in windowed mode. To do that, rightclick the game in Steam, click 'Properties' and then click on 'Set Launch Options'. Now type "-windowed" (without quotes) in the text box and hit 'Ok'. Launch the game again and see if it helps.

If this doesn't resolve the issue, please use the selective startup mode to test whether any programs interefere with the game. Windows will have some programs pre loading without prompting you. You can use the system configuration utility in Windows XP and Windows Vista to tell windows not to pre-load these background programs that can interfere with the game.

1. Go to your start button and select RUN and in the box labelled OPEN type MSCONFIG and press the OK button. (Windows Key + R brings up the box)
2. Click on the tab that reads SERVICES
3. Check the box that reads "Hide all Microsoft Services"
4. Click on the button that reads "DISABLE ALL"
5. Now click on the tab that reads START UP.
6. Click on the button the reads "DISABLE ALL" and press the OK button. Windows will prompt you to restart the system.
7. Once windows restarts then you may get a message that the SELECTIVE STARTUP has been used.
8. Just close the message box. Now try the game.

If you wish to restore your background programs/services, you can select the "Enable All" option instead of the disable all option in the msconfig operation.

Moreover, I would also recommend that you disable the following Codecs and check whether this resolves the issue:
XFire video codec
Bandi Motion Jpeg
Bandi MPEG-1 Video

Please also open the following codec and add the game to the list of exceptions/allowed programs:
ffdshow Video Codec.

Good Luck Guys ;)