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Sorry to hear that the Amigos do not summon or level up.
For them to level up, you would need to reach certain requirements in the game. For the summoning. Something it can happen that when you summon them, they will not appear. One example is by driving. If you are summoning them while driving they won't show up until you either start a side activity / quest or just walk around, and then they will appear next to you.
I would still suggest you to try the following steps to see if this may help to resolve the issue:
1. Could you close Ubisoft Connect via the Taskmanager and clear the UC Cache?
https://www.ubisoft.com/en-gb/help/article/000061966
2. Delete the Download Cache on Steam. That can help with certain issues.
https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F
PLEASE NOTE: Make sure you keep note of your login details for both Ubisoft and Steam as you get asked to login again once clearing the caches.
3. Verify the game on Steam:
https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
Let us know if you have any further queries.
- Ubisoft Support