co-op error

[Kiều Trang]

I'm playing with my friends but when I get to the cutscene, the screen goes black, does anyone know how to fix it?

[Ubi-WheelyDuck]

Hey LTHellMan,

Thank you for kindly taking the time to reach out. Sorry to hear that when you play with friends the cutscene goes black.

To rule out some common causes would it be possible to please try the following steps?

• Install Ubisoft Connect and the game on the same drive as your OS
• End unnecessary background processes via Task Manager
• All of the troubleshooting steps in this article: https://ubi.li/e4DRO
• All of the steps in our dedicated connection troubleshooting article: https://ubi.li/aENhl

Any trouble, just let us know 🙂