does ubisoft connect support exist???

[bee11ps]

Hi, if anyone could share their experience I would appreciate it.

So I created a ticket on ubisoft website as I need to un-link some psn account from my ubi account, because I have a mess of multiple ubi account linked to multiple platforms, BUT the thing is it's been a week and THERE IS STILL NO ANSWER FROM UBI ???

[-=SOF=-WID99]

yes but .. support tickets can take days .. you are not the only person who may have a PC or other issue .. the fastest support option is TWITTER / X

steam also works the same way .. with a ticket system and you have to wait for an agent to receive your ticket in order and respond to it

and no they do not respond to account issues on any open forum like this one ..only e mail or live chat

but steam does not have a twitter support option or a live chat option

UBISOFT DOES

remember you will need to provide proof of ownership of the account in question

see https://steamcommunity.com/app/2369390/discussions/1/4355620138223544483/

i laid it out pretty simply there ,of what you should do . but yes open your ticket then , make a twitter or X account and try to contact them there and yes share your ticket number with them ... , they seem to check twitter more often , but yes it may take time until an agent gets time to see and read your ticket .. try to make it as clear as possible
( and don't rage on them because you forgot to write down your own account details .... <---- very ---important ... )

i have had them respond in an hour or so in the past using that method , and had my nephew written down his ubi account e mail and password like i told him to , i would not have wasted that time waiting and helping him recover his account , yes he had to wait a few hours , but he got back online the next day with no problems and all his games were there ..

a little advise , always write down the e mail you use and the password you use for anything that requires any digital account , keep it in a lil book or even a sheet of paper in your PC case , it will save you hassle in the future

and remember you bought the game on a third party site .. steam is in fact a third party site for this and many other ubisoft games ,, the first party launcher is UBI CONNECT .. dvd copies do not need or use steam at all

and ubi connect is the main DRM used on the title

good luck ,, i hope you find your fix !

[-=SOF=-WID99]

oh and yes i know ubi support reps exist personally , i met many of the ubisoft support reps in California at E 3 in 2017 , got to drink a few beers with some and have fun, got to play fc 5 a year before anyone else even saw it .. and talked with many others, and was invited to visit the UBI support back end in NC USA in 2018 , sadly i could not attend as i had to work that week as it was a very busy PGA season that year

and yes i know how frustrated you are now man

but without showing proof of ownership of an account your gonna wait and no matter what you have to wait till they get to your ticket .. yea i get hassled by other steam users when i say use twitter .. but its works as a faster support option

just trying to assist you man ..don't get mad at me

games today are like bank accounts ,,and yes they take account security seriously

[bee11ps]

Originally posted by -=SOF=-WID99:

yes but ...

ok welI I think it's clear that you work for ubi... how long does it takes in general for agent to answer about an open case?

Thanks for info but still it's a bit frustrating if I have to "knock" everywhere to get their attention to my case compared to the steam support for example, where my problems were solved within days or even hours.

[-=SOF=-WID99]

Originally posted by bee11ps:

Originally posted by -=SOF=-WID99:

yes but ...

ok welI I think it's clear that you work for ubi... how long does it takes in general for agent to answer about an open case?

Thanks for info but still it's a bit frustrating if I have to "knock" everywhere to get their attention to my case compared to the steam support for example, where my problems were solved within days or even hours.

actually i work for the biggest golf car maker in the usa but what ever you wanna think man .. i was only trying to help you

and as to steam support ?? i waited over two weeks for them to restore my account once .. hence my vac ban when some jackwad from russia or china hacked my account to play PUBG .. a game i got free in early access and never liked and never even had installed at the time of my vac ban as i had uninstalled it never thought about it and built a new PC when i was hacked

so please don't lecture me about how cool steam is... my account is 20 years old and i remember days having to pay for a service called TEN just to play duke nukem online ..and yep it required a e mail and password ..same as KALI and all the older game services worked .. same as today

[bee11ps]

Originally posted by -=SOF=-WID99:

oh and yes i know ubi support reps exist personally , i met many of the ubisoft support reps in California at E 3 in 2017 , got to drink a few beers with some and have fun and talked with many others, and was invited to visit the UBI support back end in NC USA in 2018 , sadly i could not attend as i had to work that week as it was a very busy PGA season that year

and yes i know how frustrated you are now man

but without showing proof of ownership of an account your gonna wait and no matter what you have to wait till they get to your ticket .. yea i get hassled by other steam users when i say use twitter .. but its works as a faster support option

just trying to assist you man ..don't get mad at me

What do you mean proof of account ownership? What exactly??? some emails or ...

[-=SOF=-WID99]

read the freaking post i referred you to as to showing proof of purchase

steam saves your -proof of purchase in your account details

you need to show a screen shot of that in your support ticket to recover an account

for gods sake i even laid out how to take and save a screen shot in my post there

go read again
https://steamcommunity.com/app/2369390/discussions/1/4355620138223544483/

and yes UBI SUPPORT REPS RESPONDED THE NEXT DAY OF MY POST

GO LOOK
https://steamcommunity.com/app/2369390/discussions/1/4355620138223544483/

and thanked me for providing details on how to recover your account

[-=SOF=-WID99]

if your issue is you know your account details and wanna remove some other platform ... simply log into your account and unlink any other platform, as long as its on the same account

see https://www.ubisoft.com/en-us/help/account/article/unlinking-other-platforms-from-your-ubisoft-account/000096879

its not rocket science and they lay it out simply

does this answer your question???

or do you need to provide proof of ownership to recover your ubi log in details ???

sorry but that's how i took your question .. and yes for any account management recovery ...you need to make a ticket and contact SUPPORT

[bee11ps]

Originally posted by -=SOF=-WID99:

read the freaking post i referred you to as to showing proof of purchase

steam saves your -proof of purchase in your account details

you need to show a screen shot of that in your support ticket to recover an account

for gods sake i even laid out how to take and save a screen shot in my post there

go read again
https://steamcommunity.com/app/2369390/discussions/1/4355620138223544483/

and yes UBI SUPPORT REPS RESPONDED THE NEXT DAY OF MY POST

GO LOOK
https://steamcommunity.com/app/2369390/discussions/1/4355620138223544483/

and thanked me for providing details on how to recover your account

If you would read the topic details you would see that I don't have a problem accessing my ubi account, I asked it out of curiosity as how the ♥♥♥♥ would you prove that you are the owner of the account

I need to un-link psn account from my ubi account which I cant do in account management and it's said I need to contact support about it.

anyway I appreciate for all the passion and excitement you put into your answers, even with some life story...

[-=SOF=-WID99]

ok well i thought you didn't know the details of your account , if you know those simply log in to your account on the account management webpage and unlink what you wish to

remember it will also remove any cross play progression you have saved

i thought you didn't know the details of how to log in to your ubi account .. sorry man (i blame lack of sleep and heavy consumption of beer after work today )

and the reason they didn't respond most likely is its easily done in the account management page... or did not see your ticket yet ..you may get an e mail in a few days LOL

[bee11ps]

Originally posted by -=SOF=-WID99:

of your issue is you know your account details and wanna remove some other platform ... simply log into your account and unlink any other account

see https://www.ubisoft.com/en-us/help/account/article/unlinking-other-platforms-from-your-ubisoft-account/000096879

its not rocket science and they lay it out simply

does this answer your question???

or do you need to provide proof of ownership to recover your ubi log in details ???

sorry but that's how i took your question .. and yes for any account management recovery ...you need to make a ticket and contact SUPPORT

do you even read what you send me (facepalm)

I need to un-link psn account from ubi, BUT in future I want to link another psn account (my current one) to my ubi account

BUT

"You can unlink the accounts at any time. However, you will only be able to re-link the same account you had originally connected to your Ubisoft account."

"If you would like to link a different platform account to your Ubisoft account, you will need to contact us. "

its not rocket science

[-=SOF=-WID99]

sorry man .. again i thought you needed to recover your account details from your original post

did i read it wrong .. yea but i had a long week ..and a few too many after work with getting 130 golf cars built, shipped and detailed with little sleep

again contact ubi support and use twitter