worst support ever? yes thats UBISOFT !!!!!!!!!!!!!

[Truckercech]

horrible, absolutly horrible support team, all the time they react only to my answer from question by them...they are not reading full topic

problem which i have, fc6 automaticly connected to my old ubi account..without any question about loging etc...in ubi app im loged under my current account

of course its not possible to pair it with my account...on support they want to tell me they an move games from old account to only brand new email which is not useed yet... omg

absolutly horrible how ubi and their buggy app work with steam... so money throw in the bin...i have game on my steam account which i cant play as saying ,,its problem to check ownership" :D :D :D :D seriously? what do you do with this b... sh ..it ubisoft??? hmmmmmmmm ?????

[J-&Dre]

Weird. It automatically opened my ubi account, that I have my other games exclusively on ubi. I was asked first time i installed it what account i wanted to use, if I remeber correctly. It even warned me it will be locked to that account.

[Bountyhunter]

Which support? They are on Discord and you get all answers asap^^

[Truckercech]

absolutly nothink about it...only openned game ..and thats it.. and ubi support is uselles... i answer question and someone else reply me and ask me for same question i already got before....or about migrating accounts.... for example on my current account is not option to link steam... i have twitch, amazon etc i can add youtube or discord but not steam... wtf???? as i sad absoltuly nothink about logingto ubi sh i tty app and locking game... what a stupid procedure is it... have it on steam but without ubi app you cant play game..... we are livbing in 2023 and this behaviour is worst than in 2000s .....they making from simple thinks a big problems...

also absolutly doint understand how it automaticly aded on old account where i absolutly dont know any login details and never loged myself on my computer under old ubisoft acount

[Truckercech]

Bountyhunter eredeti hozzászólása:

Which support? They are on Discord and you get all answers asap^^

ubi website where i opened case i cant play game under my account

[Gerhard]

It's for your own security. As J-&Dre said; The first time you start the game it ask what Ubi-account you want to link the game to. You did it wrong.

Edit: Nice workshop you got.

[Truckercech]

Gerhard eredeti hozzászólása:

It's for your own security. As J-&Dre said; The first time you start the game it ask what Ubi-account you want to link the game to. You did it wrong.

Edit: Nice workshop you got.

absolutly not asking anythink (also how is possible it conect to old profile which i dont have acces and dont know password :D i think you dont understand this absurdity situation - like ubi support :D sorry ) and ubi support i think is somewhere in ndia wit people without brain... again asking for proof of my account...again same text which i have proof is only ctr+c (because i got exactly same answer on my question from two different ubisupport answering within 5min..... so yes... they dont care about solving THEIR PROBLEM OF APP vs STEAM vs ACCOUNTS !!!!

[Gerhard]

Truckercech eredeti hozzászólása:

Gerhard eredeti hozzászólása:

It's for your own security. As J-&Dre said; The first time you start the game it ask what Ubi-account you want to link the game to. You did it wrong.

Edit: Nice workshop you got.

absolutly not asking anythink (also how is possible it conect to old profile which i dont have acces and dont know password :D i think you dont understand this absurdity situation - like ubi support :D sorry ) and ubi support i think is somewhere in ndia wit people without brain... again asking for proof of my account...again same text which i have proof is only ctr+c (because i got exactly same answer on my question from two different ubisupport answering within 5min..... so yes... they dont care about solving THEIR PROBLEM OF APP vs STEAM vs ACCOUNTS !!!!

You did it wrong and Ubi could fix it for you. I "unsub" this thread. You did it wrong.

[Truckercech]

:D :D you are funny :D i did it wrong and ubi can fix it :D yes.. if there are not dumb workers..maybe they can... this im sorting with them from 17.5.2023 so nearly it take a month :D :D :D :D

[{FU}TheForgeryTTV]

I gifted a copy of FC 6 to a friend but he lost his password to the email associated with his Ubisoft account. He tried to transfer his games to a new account but they said they needed proof of his email account or something that he didn't have access to anymore. After getting a message they were undergoing maintenance and wouldn't be able to respond for a while, he gave up. As of current, he can't play FC 6 nor can I get a refund.

I wish Uplay is no longer required to play Ubisoft games but every company has to get their own storefront like Valve with Steam.

[Truckercech]

exatly similar problem like i have.. ubi is totally super st... p 1d !!!!!! also they want from me in every third answer some proof of games... for exmaple now they want cd keys of assain on my steam but it dont show cd keys... they want transaction id of farcry 6..also problem as it was gift....tell me why in 2023 are companies so dump ????? ..their apps just making chaos... all of them not only ubi

[Truckercech]

and the problem is if i would buy again that game to pair it with different ubi app.. its not option as on steam you can own that game also you can delete game from library forever (to pretend like you never had game).....its sucks... :(

[-=SOF=-WID99]

Truckercech eredeti hozzászólása:

and the problem is if i would buy again that game to pair it with different ubi app.. its not option as on steam you can own that game also you can delete game from library forever (to pretend like you never had game).....its sucks... :(

there is only 1 ubi app needed its called ubi connect

yes it used to be called uplay but its the same application

if you made multiple accounts thats YOUR problem

you need to write down the e mail address you use

and the password that you use when ever you open any and all online accounts

as to UBI support you need to provide them with the proper info if you have any account issues

and yes steam saves your receipt you need to show them , yes even on gifts
its stored in your steam settings

my ubi account is over 10 years old

i have bought games here on steam and direct from ubi in the ubi connect app as well as bought ubi games at several online stores like green man games and humble bundle and other online sites

i have 1 ubi account its over 10 years old
(my steam account is 19 years old )

i wrote down the e mail i use and yes i use a strong password for for both ,,, yes i have changed many times ..with NO PROBLEM

if you need a link about how to contact ubi for account issues try this one

i'm sure they can help you out once you act like an adult and reach out to them with the proper information related to your account

https://www.ubisoft.com/en-us/help/account/article/recovering-access-to-your-ubisoft-account/000063351

it pretty much covers it all on what you need to do

i do suggest in the future you buy a little address book and always write down your account info for any and all online accounts you create .. thats what i did over a decade ago

ubi accounts

JUST LIKE STEAM ACCOUNTS

work the same exact way , if you log into an account that is different then the one you bought a game on .. no your game will not be there for you to play it till you log in to the proper account

you need to open a support ticket on both steam as well as uplay/ubi connect if you lose access to your games or accounts or e mail you used

thats how digital games work
thats how banks work
thats how car insurance companies work
thats how credit cards work
thats how your electric company works
thats how your isp works

all for paying bills online

you need to write down your account info and use the same account for all your transaction online

and don't create endless amounts of accounts that you have not written down already

and before you argue that you only want a steam account i do not care .. this and many other games sold on steam require a UBI account

ubi connect is the first party DRM on all ubisoft games sold on steam
and yes they will require a UBISOFT account , this is listed right on the store page here on steam

personally i skip buying games on steam if they are ubi ones as i dont like extra DRM layers .. and that's all steam is on this and many other ubi games ..added useless DRM layers and another hoop to jump through

to me steam is simply just another different online store i can buy games from,
and in 2023 there are many

and as far as game companies requiring their own launcher or platform .. thats been part of PC games ever since i started playing games on my PC in the 1980s

so its not something "new" or something you are being forced into

hell i'm old enough to remember when duke nukem 3d shipped and you had to open a TEN network account to play it online , or to play command and conquer online you needed a westwood account , or to play diablo or world of warcraft you needed a blizzard account

sadly =yea we lost many games when kali folded .. i bet you were still a kid then too
and we lost gamespy

then steam moved in and took over the DRM business on digital games

sorry but steam is not the only online storefront for digital games
and yes online games do need and do use their own launchers for online connections as steam does not provide that for many games

for ubi games you need to use the ubi connect application for any and all online connection

far cry 6 has co op so yes its an online game and yes it will require a current ubi connect account

i have provided you with the links to reach out to ubi support if you treat them like A__holes they will do so probably back and be of little help if you scream at them for issues YOU created

as its your responsibility to protect and log into your account you purchased / or were gifted your game on .. not theirs

[-=SOF=-WID99]

oh and the other way you can avoid this happening

fully read the store pages on steam when you buy any games

if it says you need a different application like this one needs the ubi app

(and yes its listed on the STEAM store page that far cry 3 far cry 3 blood dragon far cry 4 far cry primal far cry 5 and far cry 6 all require the ubi app)

download the app and open your ubi app and log in to your account you wish to use .. then buy the game and dl it , it will auto activate on the proper account

OR

just buy the game on ubi connect as they will not get rid of their own launcher that they use for multiplayer connection , that has many other functions built into the game such as achievements , friends lists, save files and cloud services and other online features that valve does not provide

and yea i do suggest additionally NEVER TRUST A CLOUD FOR YOUR GAME SAVES

disable that feature in ubi connect settings as well as steam settings

make regular backups of your OWN save files

as yea that's always been part of PC gaming as well , and its not that hard of a thing to do

they even make simple software you can get free to do it if your too lazy to do regular backups of your own PC

google search gamesave manager and you'll find it

it covers many games on steam as well as thousands of other PC games for backing up your own save files

good luck and i hope you can resolve your issues now

[Truckercech]

-=SOF=-WID99 eredeti hozzászólása:

oh and the other way you can avoid this happening

blbla blaaaaa

ju
good luck and i hope you can resolve your issues now

please stop be same idiot like ubi support people !!!!!!!!!!!!!!!!! in every single answer i have to proof games, explain what i want etc !!!! now they asking me for proof of games which i already did by sending screens as they ask before... problem is... ubi support is fully of dumbheads and they simply dont bother reading and checking previous comments in my case and just simply send me answer which they have in their notes using CTRL + C CTRL+V !!!!!!!!!!!

stop writing me bullsh / ts i know how that worked and what happened !! exactly i writed here..also to sh .. t ubi support.... but i see you seems to be exactly same type of person who is typing on keybopard on ubisoft side.... omg ...

its very interesting i played fc5 year ago on my current account which automaticly log in... no problem..... as i wrote.. i dont have login details to old account !!!

in fc6 nothink shown for login, no app, no login details (username &passwrod) its straight went to game under old account !!!

how you explain this mistr Joda hmmm???