Crash when launching game (MacBook Air (13-inch, Early 2015)

[sbleuer]

Hi everybody, i have an issue with the game's launching. I have the first small window, then the game launch and after several seconds it crashs with error message
I joined the error message below. (top of the message only)

May somebody help me ?

I did already all the basic things: change the graphic settings, play without any DLC, turn off and on steam, turn off and on the computer, reinstallation of the game. Nothing works

Thks a lot


Process: eu4 [14092]
Path: /Users/USER/Library/Application Support/Steam/*/eu4.app/Contents/MacOS/eu4
Identifier: ???
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: eu4 [14092]
User ID: 501

Date/Time: 2017-08-20 10:44:56.929 +0300
OS Version: Mac OS X 10.12.6 (16G29)
Report Version: 12
Anonymous UUID: 9859663E-3FB8-206C-B1B7-F61878536469

Sleep/Wake UUID: 22599F55-A0F9-4F57-918F-009D30A8548A

Time Awake Since Boot: 39000 seconds
Time Since Wake: 2200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 MainThrd Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000040
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

[sbleuer]

up ?

[equinox1911]

Hey, first of all i have to say that mac users in this forum are very rare. So the best place to find help and/or open a support ticket is paradoxplaza.

We have a tech sticky on the very top that does include section regarding mac. You should give it a try, especially the section about installing c++ libs. A quick search shows that the reported seg fault 11 has to do with the c++ libaries.

[sbleuer]

Originally posted by equinox1911:

Hey, first of all i have to say that mac users in this forum are very rare. So the best place to find help and/or open a support ticket is paradoxplaza.

We have a tech sticky on the very top that does include section regarding mac. You should give it a try, especially the section about installing c++ libs. A quick search shows that the reported seg fault 11 has to do with the c++ libaries.

thks a lot equinox1911 for your answer

[equinox1911]

Have you fixed the issue?

[sbleuer]

Hi Equinox1911 and thks for your concern ! My issue is fixed after i turned to the paradox support (very efficient!) . I enclose here their answer for those who encounter the same issue.

Thks agin for your help Equinox1911

"The crash is in the graphics area, and may be related to the Intel video system you have, which is unsupported for this game.

Please do a full **clean** re-install:

- move any valued save games elsewhere
- "uninstall" in Steam-EU4
- manually delete both the Steam/SteamApps/common/EU4 AND Documents/Paradox/EU4 folders
- re-install game in Steam, run a Steam Verify when done.
- start the game with no mods active and test

In particular make sure there are no files or folders left under either the Steam EU4 or Documents EU4 locations, before installing again.


**File Locations on Mac OS X**
The executable and DLC folder are in Users/USER/Library/Application Support/Steam/SteamApps/common/Europa Universalis IV/
On OS X 10.8.x and later, Apple have hidden the /Users/USER/Library/ folder. To see it go to the Finder, hit command-shift-G (ie Go To) and type in ~/Library/ .
The user files (settings.txt, error logs, saved games, gfx, mods) are in /Users/USER/Documents/Paradox Interactive/Europa Universalis IV/ ."

[equinox1911]

Good to hear that the issue is fixed :)

And thanks for relating the info from pdx support, i'm gonna msg Fedaykin to add some of it's information to the tech sticky.

[Laladen]

Added to the Mac section. Actually it was already there, but was a link directing the user to a webpage demonstrating how to view the hidden folders. I will remove the link and add in these instructions instead.

[equinox1911]

My bad, i'm not a religious reader of information that doesn't apply to me ;)
I just did not recall that i read that info yet.

[Laladen]

I had to re-read the guide, but it was actually there as a link to a webpage explaining it. I kept both the link and the new explanation.