Official Bandai Namco Support Thread :: DARK SOULS™ II 綜合討論

商店頁面

DARK SOULS™ II

全部討論區螢幕擷圖藝術作品實況直播影片新聞指南評論

DARK SOULS™ II > 綜合討論 > 主題細節

此主題已被置頂，因此它可能很重要

j.gov

2014 年 4 月 24 日下午 7:02

Official Bandai Namco Support Thread

If you are experiencing any technical issues with Dark Souls II please get in touch with our support team so we can properly document your experiences.

Getting in touch with our support team

North and South American Customers: Please send an email with as much information as possible to support (at) namcobandaigames (dot) com.
European Customers: Please send an email with as much information as possible to customerserviceuk (at) bandainamcogames (dot) eu.
Other Regions: For other regions, please visit this page: http://www.bandainamcogames.co.uk/support

Thank you everyone for helping to identify any issues. We'll be working hard to escalate and investigate any problems you're having. We will also continue to monitor these forums for any further issues.

Cheers,

Bandai Namco Games Community Team

最後修改者：j.gov; 2015 年 4 月 21 日上午 11:46

< >

目前顯示第 3,796-3,810 則留言，共 4,066 則

Foe Reaper 擁有 DARK SOULS™ II

2015 年 1 月 8 日上午 8:57

Looks like i got softban... but i dont use cheats or etc. I still can invade(but really rare) and i cant see any sign for summon. (i'm in sun covenant and i dont hollow)Namco pls fix it.

#3796

Slava Ukraini 擁有 DARK SOULS™ II

2015 年 1 月 9 日上午 10:54

引用自 Jsauce：
UPDATE 5/8:
FromSoftware will be temporarily disabling VAC support for Dark Souls II on May 8th at 11:00PM Pacific Time to work on optimal functionality. If you have not been able to log on to the game servers because of this issue, please try to log on after the denoted time. Stay tuned to this thread for more information on this topic. Thanks!

UPDATE 5/6:
We had a brief loss of connection to game servers today - This issue has been resolved. Thank you for your patience!

UPDATE 4/28:
A patch has been deployed to help users who have had issues with the game crashing upon start-up. We will continue to monitor this issue.

Original Thread Below:

Hello all,

We want to use this post as a placeholder to give you updates on any outstanding issues players may be having with the game. We also wanted to share with you the best way to get in touch with our support team.

Current Topics

Game crashes upon start-up
A patch has been deployed.
We will continue to monitor this issue, please get in touch with our support team if you continue to experience difficulties.

Reports of some previously VAC banned players are unable to play online in Dark Souls II

FromSoftware will be temporarily disabling VAC support for Dark Souls II on May 8th at 11:00PM Pacific Time to work on optimal functionality. If you have not been able to log on to the game servers because of this issue, please try to log on after the denoted time. Thanks!
Stay tuned to this thread for more information on this topic.

Dark Souls II does not recognize or take input from my controller
If you are experiencing this problem, try the following:
"Open up Device Manager and under Human Interface Devices, right click and disable all HID-compliant game controllers, and if you have a G13 disable the Logitch G13 Joystick. Restart the game and it should work.
You may also need to disable any virtual HID-compliant game controllers as well." Thank you Megabound for the post.
If you continue to experience this issue, please get in touch with our support team and let them know what controller you are trying to use. We'll do our best to assist you from there.
We will continue to update this space with more information on this issue.

I do not know where my pre-order bonuses are
"Should be located in "x:\Steam\SteamApps\common\Dark Souls II\DARK SOULS™Ⅱ- DIGITAL EXTRAS" if you have it. Make sure you have the preorder content listed under the games dlc as well." Thank you Cute Little Girl for the post.
We will continue to update this space with more information as we have it. If you still don't have access to your pre-order items, please get in touch with our support team.

Other issues
If you are experiencing any other technical issues with Dark Souls II please get in touch with our support team so we can properly document your experiences.

Getting in touch with our support team

North and South American Customers: Please send an email with as much information as possible to support (at) namcobandaigames (dot) com.
European Customers: Please send an email with as much information as possible to customerserviceuk (at) bandainamcogames (dot) eu.
Other Regions: For other regions, please visit this page: http://www.bandainamcogames.co.uk/support

Thank you everyone for helping to identify any issues. We'll be working hard to escalate and investigate any problems you're having. We will also continue to monitor these forums for any further issues.

Cheers,

Bandai Namco Games Community Team

have you not yet update the game???? I dont have gamepad and when I shall start play and read on gravestone press bla bla for dash... what shall I press for dash with mouse??

anyway bad soundeffect and animation is game :S

#3797

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa 擁有 DARK SOULS™ II

2015 年 1 月 9 日下午 1:33

I get a white screen and the a crash at start up

#3798

Spoopy

2015 年 1 月 9 日下午 11:29

引用自 Johnny Spoiler：
引用自 Jsauce：
UPDATE 5/8:
FromSoftware will be temporarily disabling VAC support for Dark Souls II on May 8th at 11:00PM Pacific Time to work on optimal functionality. If you have not been able to log on to the game servers because of this issue, please try to log on after the denoted time. Stay tuned to this thread for more information on this topic. Thanks!

UPDATE 5/6:
We had a brief loss of connection to game servers today - This issue has been resolved. Thank you for your patience!

UPDATE 4/28:
A patch has been deployed to help users who have had issues with the game crashing upon start-up. We will continue to monitor this issue.

Original Thread Below:

Hello all,

We want to use this post as a placeholder to give you updates on any outstanding issues players may be having with the game. We also wanted to share with you the best way to get in touch with our support team.

Current Topics

Game crashes upon start-up
A patch has been deployed.
We will continue to monitor this issue, please get in touch with our support team if you continue to experience difficulties.

Reports of some previously VAC banned players are unable to play online in Dark Souls II

FromSoftware will be temporarily disabling VAC support for Dark Souls II on May 8th at 11:00PM Pacific Time to work on optimal functionality. If you have not been able to log on to the game servers because of this issue, please try to log on after the denoted time. Thanks!
Stay tuned to this thread for more information on this topic.

Dark Souls II does not recognize or take input from my controller
If you are experiencing this problem, try the following:
"Open up Device Manager and under Human Interface Devices, right click and disable all HID-compliant game controllers, and if you have a G13 disable the Logitch G13 Joystick. Restart the game and it should work.
You may also need to disable any virtual HID-compliant game controllers as well." Thank you Megabound for the post.
If you continue to experience this issue, please get in touch with our support team and let them know what controller you are trying to use. We'll do our best to assist you from there.
We will continue to update this space with more information on this issue.

I do not know where my pre-order bonuses are
"Should be located in "x:\Steam\SteamApps\common\Dark Souls II\DARK SOULS™Ⅱ- DIGITAL EXTRAS" if you have it. Make sure you have the preorder content listed under the games dlc as well." Thank you Cute Little Girl for the post.
We will continue to update this space with more information as we have it. If you still don't have access to your pre-order items, please get in touch with our support team.

Other issues
If you are experiencing any other technical issues with Dark Souls II please get in touch with our support team so we can properly document your experiences.

Getting in touch with our support team

North and South American Customers: Please send an email with as much information as possible to support (at) namcobandaigames (dot) com.
European Customers: Please send an email with as much information as possible to customerserviceuk (at) bandainamcogames (dot) eu.
Other Regions: For other regions, please visit this page: http://www.bandainamcogames.co.uk/support

Thank you everyone for helping to identify any issues. We'll be working hard to escalate and investigate any problems you're having. We will also continue to monitor these forums for any further issues.

Cheers,

Bandai Namco Games Community Team

have you not yet update the game???? I dont have gamepad and when I shall start play and read on gravestone press bla bla for dash... what shall I press for dash with mouse??

anyway bad soundeffect and animation is game :S

Look up controls for keyboard, btw their bad controls, and the other part is just a complaint about the game, so it's not for support.

#3799

Felibustero 擁有 DARK SOULS™ II

2015 年 1 月 10 日下午 4:55

I'm presenting an issue while engaging in cooperative game. I'm doing no damage whatsoever, even with different weapons, while summoned in another player's world. Thank you in advance for your cooperation (I expect I'm posting in the right place this kind of problem).

#3800

Spoopy

2015 年 1 月 10 日下午 5:25

引用自 f.useche90：
I'm presenting an issue while engaging in cooperative game. I'm doing no damage whatsoever, even with different weapons, while summoned in another player's world. Thank you in advance for your cooperation (I expect I'm posting in the right place this kind of problem).

It is most likely lag.

#3801

Felibustero 擁有 DARK SOULS™ II

2015 年 1 月 10 日下午 5:50

Damn Lag. Thanks.

#3802

Reverb

2015 年 1 月 15 日上午 1:00

are players still soft banned who go ban few months ago ? or they have unban them ? bcoz after getting banned i never played DS 2 again. so after this new patch which is coming in next month i want to play ds2 again :) so i want to if my account is still ban or not ? or how can i get my account un ban ? thx

#3803

EZ Suleyman 擁有 DARK SOULS™ II

2015 年 1 月 17 日下午 1:42

why i cant load dark souls on allocation of seats stage
please help me for this problem
sorry for my english )))

#3804

SMT

2015 年 1 月 18 日上午 11:58

引用自 Different：
are players still soft banned who go ban few months ago ? or they have unban them ? bcoz after getting banned i never played DS 2 again. so after this new patch which is coming in next month i want to play ds2 again :) so i want to if my account is still ban or not ? or how can i get my account un ban ? thx

Hey man, it seems I have been unbanned. I also didn't expect that actually so it might be possible there is a time limit or they just reset everything for the banned people from back then.

I'm still not 100% sure but I can connect to friends who aren't banned now again which I couldn't some time ago. I also got an email by Namco in which they stated that I definitely was banned.

So you might be unbanned already.

#3805

Shadrac

2015 年 1 月 18 日下午 12:22

引用自 SmthAwful：
引用自 Different：
are players still soft banned who go ban few months ago ? or they have unban them ? bcoz after getting banned i never played DS 2 again. so after this new patch which is coming in next month i want to play ds2 again :) so i want to if my account is still ban or not ? or how can i get my account un ban ? thx

Hey man, it seems I have been unbanned. I also didn't expect that actually so it might be possible there is a time limit or they just reset everything for the banned people from back then.

I'm still not 100% sure but I can connect to friends who aren't banned now again which I couldn't some time ago. I also got an email by Namco in which they stated that I definitely was banned.

So you might be unbanned already.

I still cant connect to online. Dont know why. Someone should fix this problem.

#3806

Skellyhell 擁有 DARK SOULS™ II

2015 年 1 月 30 日上午 10:46

Been softbanned i assume, used CE to edit weapons on startup for a challenge run while steam was online like a pro, now no summons which sucks.
do they last forever or will i eventually be able to get strangers to carry me again

#3807

Reverb

2015 年 1 月 30 日上午 10:54

引用自 SmthAwful：
引用自 Different：
are players still soft banned who go ban few months ago ? or they have unban them ? bcoz after getting banned i never played DS 2 again. so after this new patch which is coming in next month i want to play ds2 again :) so i want to if my account is still ban or not ? or how can i get my account un ban ? thx

Hey man, it seems I have been unbanned. I also didn't expect that actually so it might be possible there is a time limit or they just reset everything for the banned people from back then.

I'm still not 100% sure but I can connect to friends who aren't banned now again which I couldn't some time ago. I also got an email by Namco in which they stated that I definitely was banned.

So you might be unbanned already.

how long u were banned and when u find out that you are not ban any more? i m ban since august and still ban as i load my old save file which i have my builds.. so u load old save files or made new builds? i try making new save files with new builds but still i cant see signs of the users who r not ban.

#3808