Official Bandai Namco Support Thread

[j.gov]

• If you are experiencing any technical issues with Dark Souls II please get in touch with our support team so we can properly document your experiences.

Getting in touch with our support team

• North and South American Customers: Please send an email with as much information as possible to support (at) namcobandaigames (dot) com.
  
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• Other Regions: For other regions, please visit this page: http://www.bandainamcogames.co.uk/support

Thank you everyone for helping to identify any issues. We'll be working hard to escalate and investigate any problems you're having. We will also continue to monitor these forums for any further issues.

Cheers,

Bandai Namco Games Community Team

[LombRicc]

I have this problem after patch 1.04 and cal 1.08. After 5/10 minutes of playing the game starts to stutter like hell(and in a game like this stutter is pretty dangerous). Before that patch the game worked quite well I had something as 200 hours without any problem, now it's unplayable.
I already tried to lower the settings, reinstall the graphic drivers(also with a clean install), I also completely format my hard drive so I'm sure it was clean of any malware. None of these worked and the only thing i discovered is that if I play offline there's no stutter at all. Apparently seems to be a connection problem, but I'm sure after a couple of speedtests that my connection works fine. Maybe there're some problems with their server? If anyone has the same problem please answer, together we might find a solution.

Anywhere my pc components are these(even if I have 200 hours that state that it's not an hardware matter):
CPU: Intel Core i7 Q740 @1.73 GHz;
GPU: Nvidia Geforce GTX 460M with 1.5 GB;
RAM: 8 GB;
OS: Windows 7 Ultimate(had problem also in the Home Premium version);
HD: 500 GB(almost empty);

[JackLaVaporiera]

Alyon の投稿を引用：

I have this problem after patch 1.04 and cal 1.08. After 5/10 minutes of playing the game starts to stutter like hell(and in a game like this stutter is pretty dangerous). Before that patch the game worked quite well I had something as 200 hours without any problem, now it's unplayable.
I already tried to lower the settings, reinstall the graphic drivers(also with a clean install), I also completely format my hard drive so I'm sure it was clean of any malware. None of these worked and the only thing i discovered is that if I play offline there's no stutter at all. Apparently seems to be a connection problem, but I'm sure after a couple of speedtests that my connection works fine. Maybe there're some problems with their server? If anyone has the same problem please answer, together we might find a solution.

Anywhere my pc components are these(even if I have 200 hours that state that it's not an hardware matter):
CPU: Intel Core i7 Q740 @1.73 GHz;
GPU: Nvidia Geforce GTX 460M with 1.5 GB;
RAM: 8 GB;
OS: Windows 7 Ultimate(had problem also in the Home Premium version);
HD: 500 GB(almost empty);

If it's a network related something, the latest drivers for your NIC not from your notebook manufacturer but from the device manufacturer are often a solution to many issues (Intel, Realtek and so on).
Furthermore, since it seems yill now your is a semi-dedicated rig to DS2 I would hint you to try the 340.43 beta[www.geforce.com] drivers as often people tends to believe that "beta" means something like "buggy", "not reliable", "incomplete" or the like while it's usually not the case.

[LombRicc]

Thanks for the answer. I already installed the the beta driver, didn't worked. Instead I don't really understand what you were talking about when you said NIC drivers can you explain me better?

[JackLaVaporiera]

Alyon の投稿を引用：

Thanks for the answer. I already installed the the beta driver, didn't worked. Instead I don't really understand what you were talking about when you said NIC drivers can you explain me better?

Nertwork Interface Card, sometimes an usually still working driver simply doesn't get along some change in game executable while the latest *may*, I said *may*, have more compatibility.

[LombRicc]

Do you think that updating the driver from Windows Update can work? Or I have to manually find it? I have an Atheros AR9285.

[JackLaVaporiera]

Alyon の投稿を引用：

Do you think that updating the driver from Windows Update can work? Or I have to manually find it? I have an Atheros AR9285.

Windows Update drivers usually sucks.

Is your OS 32 or 64 ?

[LombRicc]

64
Thanks for the time you're spending for me, I appreciate it!

[JackLaVaporiera]

Alyon の投稿を引用：

64

NP

Get the 10.0.0.285 (first in the list, not the .INF but -->click for download<--), make a System Restore point and try:
http://www.atheros.cz/atheros-wireless-download.php?chipset=37&system=6

[LombRicc]

Thank you, I downloaded it, but I'm not pretty sure on what I have to do now. Do i have to install something, or it's only necessary to have the folder extracted somewhere in my system?

[JackLaVaporiera]

Alyon の投稿を引用：

Thank you, I downloaded it, but I'm not pretty sure on what I have to do now. Do i have to install something, or it's only necessary to have the folder extracted somewhere in my system?

You have to unpack the zip somewhere, open device management, find the correct device and click: update drivers-->search on this computer--> browse for the folder and so on...

P.S.do it at your own risk since if the driver shouldn't work as expected you'll have to rely on yourself, a driver restore and maybe even a System Restore, though...

[LombRicc]

The driver is working because I can still talk to you, however the game keeps stuttering. Thanks anyway :-) If you have any other tip let me know, even if I suspect i'll just have to wait 'till the next patch.

[CHiDvD | Thrive]

Alyon の投稿を引用：

The driver is working because I can still talk to you, however the game keeps stuttering. Thanks anyway :-) If you have any other tip let me know, even if I suspect i'll just have to wait 'till the next patch.

Dude if the game is stuttering that means you need to watch your CPU and Graphics card not Internet.

[JackLaVaporiera]

Alyon の投稿を引用：

The driver is working because I can still talk to you, however the game keeps stuttering. Thanks anyway :-) If you have any other tip let me know, even if I suspect i'll just have to wait 'till the next patch.

That's sad news.

On a clean system with a clean install of everything all you can miss at this point could be just the complete DX9 set which is not installed by default on 7, but Steam should install it along the game. I'm currently out of options. I will think over it as soon as I have some spare time.

CHiDvD | Trading-Tango ! の投稿を引用：

Alyon の投稿を引用：

The driver is working because I can still talk to you, however the game keeps stuttering. Thanks anyway :-) If you have any other tip let me know, even if I suspect i'll just have to wait 'till the next patch.

Dude if the geme is stutering that means you need to watch your CPU and Graphics card not Internet.

Dude, he already said that playing offline the game doesn't stutters.

[LombRicc]

Read my first comment in this discussion. If I play offline the game works quite well. Also I have more than 200 hours on this game before the 1.04 patch and it worked very well also online. The only possibility is that my CPU or GPU broke right after the 1.04 patch which is pretty impossible(also other games and programs works very well just as before)

@Jack take your time dude, no problem, in fact waiting is what I actually was going to do XD

[JackLaVaporiera]

Already tried with a new build ? You know, sooner or later is something unavoidable...and will help to understand if it could be something related to the actual savegame maybe mismatching with the latest version, never knows...