Technical support and bug report

[Blitzkrieg 3 Official]

You can get technical support in this thread, but we highly recommend that you send requests via email, to [e-mail].

Please describe the issue as detailed as possible and attach your log-files to the letter.
They can be found in here:
Win:
steamapps\common\Blitzkrieg3\B3_Data \client.config
steamapps\common\Blitzkrieg3\ B3_Data \output_log.txt
Mac:
RMB on game->Properties->Local Files->Browse local files...
RMB on BlitzkriegOSX->Show Package Contents-> Contents/MacOs/logs
~/Library/Logs/Unity/Player.log

Log-files are needed to analyse the data of the application and better understanding on how the issue was born.

In other cases please provide as much detailed information about the problem as possible. In most cases, the following universal steps will resolve the problem, so please give them a try before writing:
- Update your videocard drivers and DirectX.
- Make sure your system meets the minimum requirements.
- Reinstall the game – manually remove all existing game files, make sure you have 10Gb free space, then re-install and run without your anti-virus and firewall.
- Quit any third-party applications, especially those that place a load on your system and internet connection (other games, web browsers, chat clients, etc).

[Скуффи]

Ursprungligen skrivet av philipsavory:

I'm tier 7 ranked no 1 (German forces) on the leaderboard. Haven't been able to play since Sunday as the Germans.

Hello, philipsavory and katyusha

I'm really sorry to say that, but it seems you got out of our matchmaking system, as you both have way to high MMR. Average is about 1300. 1400 is considered high, and those players already sometimes couldn't find an opponent. But it was fixed already. But yours MMR became just too far for anybody else, even each other, so the system doesn't even lets you fight each other, and there is nobody else close in the range.

I know this is sad issue, and I'll personally kick game designer to fix the matchmaking to have a solution for such a high rated players to find an opponent asap. There is nobody in the office already, but it will be a highest prior task for tommorrow.

Meanwhile please consider attacking people using chat.

And you have a really great results indeed!

Cheers!

Edit: Changes will apply with next patch (next week)

[philipsavory]

Ursprungligen skrivet av pptsaki:

Ursprungligen skrivet av philipsavory:

I'm tier 7 ranked no 1 (German forces) on the leaderboard. Haven't been able to play since Sunday as the Germans.

Hello, philipsavory and katyusha

I'm really sorry to say that, but it seems you got out of our matchmaking system, as you both have way to high MMR. Average is about 1300. 1400 is considered high, and those players already sometimes couldn't find an opponent. But it was fixed already. But yours MMR became just too far for anybody else, even each other, so the system doesn't even lets you fight each other, and there is nobody else close in the range.

I know this is sad issue, and I'll personally kick game designer to fix the matchmaking to have a solution for such a high rated players to find an opponent asap. There is nobody in the office already, but it will be a highest prior task for tommorrow.

Meanwhile please consider attacking people using chat.

And you have a really great results indeed!

Cheers!

No problems, I'm levelling up my Russian and American bases. Great game, and thanks for the update (and compliments) :)

[ActionRex]

The attack protection doesn´t work for me. I got 5 times attacked by the same player in 30 minutes. That´s really annoying because then the enemy knows where my units are at the beginning. Please fix this issue!

[Скуффи]

Ursprungligen skrivet av Rex:

The attack protection doesn´t work for me. I got 5 times attacked by the same player in 30 minutes. That´s really annoying because then the enemy knows where my units are at the beginning. Please fix this issue!

Hello Rex,

This is not a bug, but a feature. With shiled on you don't loose resourses or rating and match won't count if you decline active defence and an attacker will have to fight AI. But since you are online, maybe you want to play defence rather than attack, so you see people attacking you, and can always decide to take fight on your own (with resourse and rating change) or decline (attacker will get benefits for win, but you won't loose anything).

Thanks for your question.

[titanzwh]

Ursprungligen skrivet av vernonroshe:

Ursprungligen skrivet av titanzwh:

the servicer usually dropped, this thing destroy the game。
can nival fix this problem？

Whare are you from?

China.

[Скуффи]

Ursprungligen skrivet av titanzwh:

Ursprungligen skrivet av vernonroshe:

Whare are you from?

China.

Hello, titanzwh

Since you are writing on steam, you have steam version, and unfortunately our servers are quite far from China that is probably the reason you have connection problems. There is a Chinese stand-alone version going to be released soon using your local servers.

Also the offline campaign is not yet in plans for realisation in the near future.

Anyway we will also check your problem on our side - please send game logs to [e-mail]

steam version:
steamapps\common\Blitzkrieg3\Client\Client\B3_Data \client.config
steamapps\common\Blitzkrieg3\Client\Client\B3_Data \output_log.txt
steamapps\common\Blitzkrieg3\logs\

Thanks for being with us!

[The_Hunter72]

cant play after last patch

after the last patch i cant play the game any more,screen turns black and that is it(only the mosse pointer is viseble)WTF...

[Tamazin]

I'm unable to play the game (just bought it), i see the splashscreen and thats it, just gets stuck at "Blitzkrieg 3" splashscreen and no amount of waiting/pressing enter/escape/mousclick/etc. works. :(

Edit: Solved it by reinstalling the game (Didn't have enough space during installation the first time so ran into some errors, removed some stuff, continued to install, error, removed more stuff, continue).

[DogNutzz]

Only 10 Games A Week, Need Unlimited Assault Player Games

To make this game interesting and insentive to play other people WE NEED UNLIMITED games against other players and NOT AI.

I noticed you can only play 10 games a week in total, does not matter if its Assault Player or AI you only get 10 games a week at Teir 7.

Make the point system that when you Play AI you only get 1/4 of the points you get now but when you Play Assault Player you get 100% of the points when you win. And make it that you could play 1000 games a week against Assault player and your normal 10 games a week against AI

Last week I could only play 10 games then I could not play any games for the remainder of the week.

On Saturday night I played my 10 games and now the 2nd week in a row I cannot play anymore games Assault Player or AI.

Now with DEVBLOG 9 It said "Now, the matchmaking system has been slightly tweaked to make it more flexible, meaning searches for opponents should be more effective."

So What does SLIGHTLY TWEAKED mean ?????? Instead of 10 games a week we will play 15 games a week???? UMMMMMMMMMMM searching for AI opponents sounds easy to me why can I only play 10 games a week????

My other issue is out ot the 20 games I was ALLOWED to play in 2 weeks they were all against the same 2 people.

[vernonroshe]

Ursprungligen skrivet av katyusha:

Only 10 Games A Week, Need Unlimited Assault Player Games

Now with DEVBLOG 9 It said "Now, the matchmaking system has been slightly tweaked to make it more flexible, meaning searches for opponents should be more effective."

Not quite accurately translated, I apologize.
Introduction to the DevBlog clarifies the status of the work.

Last time, we looked at the general future of the single-player campaign, so now we’d like to give you some information on upcoming multiplayer innovations. The difference is that the things we’re discussing today don’t cover the overall plan for multiplayer, but just the upcoming plans. As a matter of fact, we’re working on them right now.

As you see - we are talking about upcoming changes.

By the way, have you read all the explanations of technical support in this forum thread regarding your problem?

[Cyrus_Grissom]

Got some kind of camera controll problem.

There is a Logitech G940 FCS and and Logitech Wingman Formula Force GP driving wheel connected to my pc.

If this devices are enabled, camera is screwed, i.e. it moves to the lower right corner no matter what I'm doing. If I click at one unit, camera moves there for a sec, but then moves back to lower right corner.

If I disable both peripheral control devices, it works without problem. This is the only game where this occurs.

[Скуффи]

Ursprungligen skrivet av iluv*****72:

cant play after last patch

after the last patch i cant play the game any more,screen turns black and that is it(only the mosse pointer is viseble)WTF...

Hello, and sorry for the long response. Please give us some more information:
At which point the black screen appears? Menu or your base? Please also send game logs to [e-mail]

steamapps\common\Blitzkrieg3\Client\Client\B3_Data \client.config
steamapps\common\Blitzkrieg3\Client\Client\B3_Data \output_log.txt
steamapps\common\Blitzkrieg3\logs\

You mentioned patch, it might be a corrupted file during update due to not having enough free space or connection loss. Please also try reinstalling the game and let me know if that helped.

[Скуффи]

Ursprungligen skrivet av Cyrus_Grissom:

Got some kind of camera controll problem.

There is a Logitech G940 FCS and and Logitech Wingman Formula Force GP driving wheel connected to my pc.

If this devices are enabled, camera is screwed, i.e. it moves to the lower right corner no matter what I'm doing. If I click at one unit, camera moves there for a sec, but then moves back to lower right corner.

If I disable both peripheral control devices, it works without problem. This is the only game where this occurs.

Hello, and thanks for the information. We will add it to our list for checking.
If it's not too hard, please send logs to [e-mail], this will help.

[Cyrus_Grissom]

So I should enable both devices again, run the game, wait until problem occurs, and send all data from steamapps/common/blitzkrieg3/logs. Correct?

[Скуффи]

Ursprungligen skrivet av Cyrus_Grissom:

So I should enable both devices again, run the game, wait until problem occurs, and send all data from steamapps/common/blitzkrieg3/logs. Correct?

Yes, but actually there are 3 items to send:
steamapps\common\Blitzkrieg3\Client\Client\B3_Data \client.config
steamapps\common\Blitzkrieg3\Client\Client\B3_Data \output_log.txt
steamapps\common\Blitzkrieg3\logs\