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https://www.youtube.com/watch?v=3jftogvyu7U
Did you find a fix for this problem or do you know why this is happening?
Yes I found a fix, and thats very wierd and stupid, just prove how the game is broken.
BUT WORKS
Download "High-Resolution Assets" of 42GB size :))
Now if freeze happen its very short about 1 sec.
Just curious - did you have the game installed on a HDD, and to fit the additional size, you changed it onto a SSD? Just an idea...
@edit - I had it on SSD while making video, then I moved whole game to HDD - for checking, but no changes. Then I downloaded assets while its was still on HDD, after downloading freeze gone.
You have to download an optional pack of high resolution assets for playing 4K, and its 42gb to download. (there is an option in battle.net or steam to download that)
What I meant is, your video looks a bit like what could be lag due to loading assets really slow, as when using an old HDD (the game actually requires an SSD even for minimum).
And as you said you fixed it with downloading the additional 4k pack, I was just curious, it really makes no sense that the 4k pack should fix anything, rather make it worse.*
But if you had the game originally installed on an old HDD, maybe the space left could not fit the 4k pack, and you actually moved the game install to another drive (SSD/M2), THAT would have been what fixed it. ;)
*Especially as the 4k Pack does nothing unless you set quality to ultra ingame, and 8gb VRAM is actually not enough, I think the 4k pack needs 12 or 15gb.
32gb RAM could also help with load times, and I have heard from someone who had to reduce his RAM latency settings to fix some crash.
Do you have any software managing hardware clocks and such (like for example MSI Afterburner), or have you manually tuned/OC'ed anything on your system?
I went through hell to find the fix, I checked different gpu cards, few hdd and ssd, nothing helps. Fresh windows and fresh diablo download.
After downloading assets its working on HDD and SSD without problems now.
That why im suprised that stupid pack helped. Maybe base game is missing some files that assets has.
After uninstalling it, freezing is back :)
That indeed sounds really strange, you should definetly file a bug report on the official Blizzard site and see if they can help.
At least, you got a "fix".
If you mean a support ticket, yeah that's bad, but maybe a post on the official D4 US forum - support/technical help section might not get the attention of Blizz either, but at least could get some forum dwellers to respond and maybe have an idea.
Well, ultra setting only kicks in if you are playing on 4k, and probably only if your card meets the (VRAM) requirement.
So unless you change resolution to 4k, the game will still just use high textures, even when set to ultra. And not sure, but probably even if playing on 4k the game might just stick to the high textures if you lack the required VRAM.