Platinum purchased through Steam does not arrive

[Жижа Кажижа]

I linked my battle.net to steam. The game was purchased only on the battle.net. I decided to buy platinum for the battle pass through Steam. Platinum coins doesn't come
although 5 hours have already passed. Should I write support? Should I submit a ticket to Battle.net or Steam?

[Жижа Кажижа]

Originally posted by Wylde ^^:

Originally posted by ЖижаКажижа:

I linked my battle.net to steam. The game was purchased only on the battle.net. I decided to buy platinum for the battle pass through Steam. Platinum coins doesn't come
although 5 hours have already passed. Should I write support? Should I submit a ticket to Battle.net or Steam?

Did you solve the problem?

no(

[Жижа Кажижа]

Originally posted by IchigoMait:

Originally posted by ЖижаКажижа:

I linked my battle.net to steam. The game was purchased only on the battle.net. I decided to buy platinum for the battle pass through Steam. Platinum coins doesn't come
although 5 hours have already passed. Should I write support? Should I submit a ticket to Battle.net or Steam?

Are you serious right now?
You bought the game for battle net app, not for steam. And you're buying platinum from steam, are you stupid or something?
You should be using the ingame shop or battle net launcher shop or their homepage.
https://eu.shop.battle.net/en-us/family/diablo-iv
https://eu.shop.battle.net/en-us/product/diablo-iv-platinum

Calm down man, even those who bought Steam have a problem, and those who bought both Steam and Battle.net

[Imerion]

From the next topic.

Hello, ****.

Thank you for your message!

I'm sorry that the problem with the delivery of the purchase is still relevant.

Unfortunately, your platinum purchase order is not displayed in our system, and we cannot issue a refund for this purchase, since the order was not placed through our store.

In this situation, I recommend contacting Steam support again and requesting a refund from them.

For our part, we have sent information about the problem with the delivery of currency purchased on Steam to the developers of the game. The investigation is currently in progress.

We apologize for the inconvenience!

With best wishes,
Ellisors
Support Service
Blizzard Entertainment

The investigation is in progress, at least.
https://eu.forums.blizzard.com/en/d4/t/platinum-in-steam/12420/64

[ClassicVinyl]

Originally posted by IchigoMait:

Originally posted by ЖижаКажижа:

I linked my battle.net to steam. The game was purchased only on the battle.net. I decided to buy platinum for the battle pass through Steam. Platinum coins doesn't come
although 5 hours have already passed. Should I write support? Should I submit a ticket to Battle.net or Steam?

Are you serious right now?
You bought the game for battle net app, not for steam. And you're buying platinum from steam, are you stupid or something?
You should be using the ingame shop or battle net launcher shop or their homepage.
https://eu.shop.battle.net/en-us/family/diablo-iv
https://eu.shop.battle.net/en-us/product/diablo-iv-platinum

Pretty much

[WallsOfJericho]

Ask steam suppot to refund, place this letter from Blizzard insinde steam ticket, and wait. Thats all uoy can do in this case)

[Stellarsson]

Are there any positive experience with buying Platinum through Steam?

[New1]

Originally posted by Stellarsson:

Are there any positive experience with buying Platinum through Steam?

No bro. Not found solution in blizzard forums or here.
Make ticker to steam with answer from blizzard.

[WallsOfJericho]

Originally posted by Stellarsson:

Are there any positive experience with buying Platinum through Steam?

Only one moment works for me))
https://steamcommunity.com/id/Y2J_WallsOfJericho/recommended/2453190/

[litany]

"Before playing, everyone was praising this game, and I thought it looked pretty fun, so I jumped in. Not only did I buy the Ultimate Edition for myself, but I also gifted a friend an Ultimate Edition.

I immersed myself in the game for two days and it felt really good. However, I encountered an issue; I was scammed. I recharged in-game for Diablo® IV - 11,500 Platinum Coins: 10,000 + 1,500 (extra bonus) - ¥693.00, but the purchase didn't reflect in my account, so I contacted customer support.

Steam directed me to Blizzard for a refund, and Blizzard directed me back to Steam. After some investigation, I found out that many people have faced the same issue.

Folks, it's 2023, and when have you ever seen payment functions this terrible? Perhaps this is a new form of online fraud, and I'm just a victim of it.

If you're just looking to play, I recommend avoiding in-game purchases because you don't know, and you can't be sure whether this recharge will go through.

In reality, there are very few friends left who can play this game online together. It's probably best to wait for the educational version to come out and unlock everything, and the single-player experience will be just fine.

Garbage Blizzard, give me back my hard-earned money! The internet is not a lawless place!"

[a x o]

Probably NOT Blizzards fault. This happens with others games too. Like FFXIV and ESO.

[naumovvladislav]

Seems Blizzard support tries to recommend me writing to Steam support

Not looking all is ok on steam side.

Does anyone received a refund for this on Steam ?
And can I receive refund for Diablo IV itself ?
(I played it near 18 hours, but can't stealing attempt from game developers be a background for refund ?)

[New1]

U can refund d4 by steam rules. 18 hours too much... You can try
No, steam support not yet return me money.

[Jan Jansen]

Received a response from Blizzard. Since your Steam account is registered in the Kazakhstan region, and the linked account Battle.net registered in the Russian region, platinum cannot be received to your account Battle.net. This problem is under consideration by our specialists. Here's something like this I was answered.

[Hakonri]

Originally posted by Jan Jansen:

Received a response from Blizzard. Since your Steam account is registered in the Kazakhstan region, and the linked account Battle.net registered in the Russian region, platinum cannot be received to your account Battle.net. This problem is under consideration by our specialists. Here's something like this I was answered.

great, apparently we will get nothing and no one cares)

[😎Astran😾]

What regions were used as the failed target to receive plat?

It look like Blizzard is unable to handle cross-regional transactions from Steam to Battle.net.