Ken Follett's The Pillars of the Earth

Ken Follett's The Pillars of the Earth

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nosajtevol Aug 15, 2017 @ 4:22pm
No Audio Output When Connected To TV through HDMI and no XBOX ONE controller input on mac
Hey there! I really want to play this game on my Samsung TV but for some reason the game's audio does not work if the pc is connected to the TV. It works for my other games (I tested it) and system noises, but it seems this game engine overrides the audio or something. I changed to a Mac and it worked but then I couldn't use my XBOX one controller on the mac version. Please let me know if you can fix this. Thank you
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Showing 1-4 of 4 comments
mowren  [developer] Aug 16, 2017 @ 2:39am 
Hi nosajtevol,

when you are using a Windows system there might be a mix up between different audio devices. I.g. there might be an onboard soundcard present that is set as the default device but the HDMI connection uses the audio device of the graphicscard. The game automaticly chooses the default device for playback.

You can check if there are several audio devices present and which one is used by the game by looking into the Windows Volume Control panel. From there you can check the device settings in the Sound Control panel properties.


Regarding the Xbox One controller on your Mac please check if it's recognized by the Steam client as an input device.
In the Big Picture overlay there is an option to enable remapping of xInput controllers through the Steam API. The game supports both cases, the direct xInput API and the control through the Steam API. Using this option you can test if it has an effect on your system.

Best regards
nosajtevol Aug 16, 2017 @ 3:09am 
Thank you I'll test all of these. Thanks for the prompt feedback!
petal May 5, 2018 @ 11:04pm 
i have the same problem. i switch it to the window mod,it turns out that only this game' audio is mute, while others are going well at the same time.
Phantom3D Mar 1, 2019 @ 11:10am 
I have also had this problem on my Media PC and Laptop. Works fine on laptop, but no sound via HDMI. On the Media computer (i3, intelHD) Sound only came in windowed mode. (4k tv). I had to find the config in local appdata and change from dx11 to dx9. Now it all works.
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Showing 1-4 of 4 comments
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