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If you've got a lot of armed guards, or you're running with long Solitary times, then your prisoners are going to have 0 concentration, which means they'll never pass any reform program.
And if it matters, many prisoners have passed the Workshop class.
It would explain why your Workshop prisoners are passing the courses, if the Armed Guards don't go near the Workshop.
As for Solitary, well, it takes them a while for the supression to wear off, and the longer the solitary time, the longer the supression takes to wear off. I use the stock times, but some people put them in for hours and hours.
Armed Guards are usually the main culprit of reform programs though.
Armed Guards are for 'Punishment' prisons, not 'Reform' prisons.
I have just checked when the course is running and no one is attending; one of the attendees has a 0% attendance record. On the kitchen program 70 have finished, none have passed. Most of the prisoners enlisted on the program have excellent understanding but instead of attending the course they are standing in the yard. I have noticed though that they all but one have a high need for drugs!
Any additional pointers?
EDIT: Ok, I am a dufuss! You have to click in the deployment areas after assigning the rooms as job rooms! I now have people working in my laundry, cleaning cupboard and hopefully soon in the kitchen!
Could it have something to do with the kitchen staff? Nobody seems to show up to do the teaching, and the inmates pool in the canteen, not the kitchen (I'm not sure if that's what's supposed to happen or not).
I hope that helps!
I once had this prisoner who tried to escape while I was doing renovation, he somehow got a shotgun from the armory, killed my guard, killed another janitor until he got pacified by armed guards. He's now serving 150+ hours in solitary :D
Soo I guess no hope for reform in Black Mile Penitentiary. ONLY PAIN
That still doesn't fix the problem though: ~100 people have now completed kitchen safety. Not one of them passed. The problem does indeed seem to be that nobody attends. I'd like to figure this out, my kitchen staff is getting huge.