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Do you have any mods installed?
That's my extend of troubleshoot in this area.
How does Q and E operate for you? For me Q zooms in the last area I zoomed in with the mouse and it zooms in as close as it can get with one press of the key. And then E fully zooms out with one press too.
Last thing I can come up with.
Wipe a few files from Prison Architect, in the Steam folder, then Verify Cache Integrity.
I just plugged a Logitech mouse into my machine and that zoom works beautifully with the scroll wheel (Q+E zoom is still terrible xD) but the zoom is crap with my microsoft mouse.
Oh well. At least I've got it playable :D