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Edit: If it's the staffroom canteen error, I have a mod in the workshop to fix that
Your prisoners are most likely not allowed to go to this canteen for one of two reasons:
Deployment zone used incorrectly
Meaning prisoners are being blocked from traversing an area and therefor can't go to the canteen, for example a Staff Only zone.
Insecure path
Prisoners could potentially escape on their way to the canteen. Do you have a fence? Does it have holes? Are all the doors to the outside Staff or Jail doors?
Everything else that has been said is second-tier solutions.
Submit a screenshot if you have further trouble solving the issue.
Pretty sure actually HAVING prisoners to eat at a canteen is a 1st tier solution
However, from experience the majority of people who encounter that problem have prisoners, but I s'pose you're right.