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A few players have reported about that, but not all players have that problem, so there might be a certain code in the game that went berserk either due to resolution setting incompatibility with the code or a bad install with corrupted file.
To solve this I logged onto my account on mobile and swiping the icon as it prompts me led to no issue. You HAVE to swipe on it, if you try to use the button command it will lock you out. Unfortunately I do not know any other fix. Hopefully this will be patched soon.
I saw others on PC say you can swipe by holding ALT to bring your cursor on the screen and click and dragging the icon, but that did not work for me. It is important with this method also that you do not hit the hotkey, or it will soft lock you.