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As expected, the game's server isn't prepared for the population surge for launch day. So such problems are to be expected. You might want to try the game again a few days later when the surge is finally over. Do not expect the game company to cough up money for servers just for a temporary surge, we've seen how unwilling they are on spending money on servers. So bear with it until the surge is over.
With VPN it works fine but guh, don't wanna waste vpn traffic that way.
Yeah, it's a Ping and Latency problem and VPN solves it. But like i said, it could be temporary due to the surge of population with the PC launch. Should calmed down in a few days so the problem might go away by itself after that.