Failed to Connect

[CooLy]

Haven't been able to play this game ever since I downloaded it. It just doesn't connect to servers. People keep saying to make sure firewall and antivirus aren't disabling it but I don't even know how to check that for specific programs only.

[CooLy]

So I excluded both the game and steam from firewall, still can't connect.

[Meowish]

Goto your game folder and look for the crash report. Paste it here.

[CooLy]

Originally posted by Meowish:

Goto your game folder and look for the crash report. Paste it here.

Not showing any reports in the folder

[Meowish]

Originally posted by CooLy:

Not showing any reports in the folder

Hmm should have a report there if you are facing connection issue to the servers and crashed.

Anyway, have you tried using a VPN?

[CooLy]

Originally posted by Meowish:

Originally posted by CooLy:

Not showing any reports in the folder

Hmm should have a report there if you are facing connection issue to the servers and crashed.

Anyway, have you tried using a VPN?

It never crashes, it just shows "Failed to Connect" whenever I try loading the game, right after the company logo. Also no I dont use a vpn

[Meowish]

Originally posted by CooLy:

It never crashes, it just shows "Failed to Connect" whenever I try loading the game, right after the company logo. Also no I dont use a vpn

Well, VPN helps you bypass certain congestion your ISP is facing.

You can check your ISP connection to LA by going to speedtest.net and choose a server in LA (any will do) and start the test. This should simulate how good is your connection to the game server located in LA. Check the Ping/Latency report.

Ping Value (ms)
Below 60 = Great Connection
Below 150 = Acceptable Connection
Over 200 = Lag
Over 300 = Freeze and Disconnecting
Over 500 = Unable to connect

To overcome such problems there are various ways. And the orthodox way is to change your ISP to another more stable one, or Upgrade your Internet bandwidth, or use a VPN to bypass whatever problem your current ISP is facing. For other methods to overcome Ping problems, like modem, antenna setting, dongle quality, cable and wireless difference etc etc, you can easily find information about them online, especially from pro gamer tips that teaches you how to reduce your ping value.

[CooLy]

Idle Latency:

Originally posted by Meowish:

Originally posted by CooLy:

It never crashes, it just shows "Failed to Connect" whenever I try loading the game, right after the company logo. Also no I dont use a vpn

Well, VPN helps you bypass certain congestion your ISP is facing.

You can check your ISP connection to LA by going to speedtest.net and choose a server in LA (any will do) and start the test. This should simulate how good is your connection to the game server located in LA. Check the Ping/Latency report.

Ping Value (ms)
Below 60 = Great Connection
Below 150 = Acceptable Connection
Over 200 = Lag
Over 300 = Freeze and Disconnecting
Over 500 = Unable to connect

To overcome such problems there are various ways. And the orthodox way is to change your ISP to another more stable one, or Upgrade your Internet bandwidth, or use a VPN to bypass whatever problem your current ISP is facing. For other methods to overcome Ping problems, like modem, antenna setting, dongle quality, cable and wireless difference etc etc, you can easily find information about them online, especially from pro gamer tips that teaches you how to reduce your ping value.

Idle Latency 68
Download Latency 88
Upload 586

[Meowish]

Originally posted by CooLy:

Idle Latency:
Idle Latency 68
Download Latency 88
Upload 586

Other than the upload ping is a bit too high, the rest looks good, so there shouldn't be too much problem for sky imo (the upload might hinders but shouldn't be that bad, but i could be wrong... it's over 500 after all...). This means your ISP do not have problem downloading from LA, but have problem sending data to LA... and over 500 could simply means it caused timed out during connection....

Other possibility is that the app is blocked from accessing the internet.
You have checked your firewall right?
Try add Sky.exe to Windows Defender's allowed list as well.

Another thing you can try is to run Sky with Resource Monitor on and check if it's properly connected to the internet or not.
Click on your windows taskbar and type in resource monitor and runs it. Click the Network tab and it should show you a list of apps connecting to the internet. (If you have a bunch of apps connecting to the internet, try disable/close them all, they might be the culprit eating up your ping)

[Melvin The Narcissistic]

Originally posted by Meowish:

Originally posted by CooLy:

Idle Latency:
Idle Latency 68
Download Latency 88
Upload 586

Other than the upload ping is a bit too high, the rest looks good, so there shouldn't be too much problem for sky imo (the upload might hinders but shouldn't be that bad, but i could be wrong... it's over 500 after all...). This means your ISP do not have problem downloading from LA, but have problem sending data to LA... and over 500 could simply means it caused timed out during connection....

Other possibility is that the app is blocked from accessing the internet.
You have checked your firewall right?
Try add Sky.exe to Windows Defender's allowed list as well.

Another thing you can try is to run Sky with Resource Monitor on and check if it's properly connected to the internet or not.
Click :magnified: on your windows taskbar and type in resource monitor and runs it. Click the Network tab and it should show you a list of apps connecting to the internet. (If you have a bunch of apps connecting to the internet, try disable/close them all, they might be the culprit eating up your ping)

Where are you getting this information from? Their website and pinned threads don’t say anything you keep spamming here.

[CooLy]

Originally posted by Melvin The Narcissistic:

Originally posted by Meowish:

Other than the upload ping is a bit too high, the rest looks good, so there shouldn't be too much problem for sky imo (the upload might hinders but shouldn't be that bad, but i could be wrong... it's over 500 after all...). This means your ISP do not have problem downloading from LA, but have problem sending data to LA... and over 500 could simply means it caused timed out during connection....

Other possibility is that the app is blocked from accessing the internet.
You have checked your firewall right?
Try add Sky.exe to Windows Defender's allowed list as well.

Another thing you can try is to run Sky with Resource Monitor on and check if it's properly connected to the internet or not.
Click :magnified: on your windows taskbar and type in resource monitor and runs it. Click the Network tab and it should show you a list of apps connecting to the internet. (If you have a bunch of apps connecting to the internet, try disable/close them all, they might be the culprit eating up your ping)

Where are you getting this information from? Their website and pinned threads don’t say anything you keep spamming here.

I figured, any idea what the issue could be?

[GAVIN]

Did you ever fix this problem? I'm currently having it and looking for a fix