How do you collect the fire from the candles?

[Mizzles~]

I'm not new to this game. I can collect the wax on switch and android. This for the PC version.

Sorry if this has been asked before. I looked around the discussion forums and don't see any mention of this.. I linked my nintendo account to my steam account to play on steam, so I am familiar with the game.

I've been running around for a few minutes now lighting candles but I can't seem to collect the fire. On the switch, you light the candles, you get the fire, it builds up so you can make a candle. I don't understand if there's a special button I need to hit or if I missed something. I feel like there should be a "new to pc" tutorial if you link your account. Is this a bug?

Thank you.

[Meowish]

By standing near it.
You can only collect the flame (wax) once per day on each candle/plant, and will need to wait for daily reset to do it again.
https://thatgamecompany.helpshift.com/hc/de/17-sky-children-of-the-light/faq/780-what-is-daily-light-and-how-does-it-work/

[Mizzles~]

Originally posted by Meowish:

By standing near it.
You can only collect the flame (wax) once per day on each candle/plant, and will need to wait for daily reset to do it again.
https://thatgamecompany.helpshift.com/hc/de/17-sky-children-of-the-light/faq/780-what-is-daily-light-and-how-does-it-work/

Yea I recall standing near them on the switch. But on PC I stand near it and nothing happens.

Here is a short video I made https://youtu.be/Oup2QzyPk_8

[Meowish]

Does that happens to all candles and plants in the game?

[Mizzles~]

Originally posted by Meowish:

Does that happens to all candles and plants in the game?

it appears so. I checked a few areas, the home island, isle of dawn, golden wasteland - and I can't seem to grab any of the light.

[Raynie]

Originally posted by Meowish:

Does that happens to all candles and plants in the game?

clarification for the Moths (New players)

Red candles give you wax
Orange candles give you wax to make seasonal event candles
White candles don't give wax but can do many different things depending on where they are.

[Meowish]

Originally posted by Mizzles~:

it appears so. I checked a few areas, the home island, isle of dawn, golden wasteland - and I can't seem to grab any of the light.

Seems like a bug that only happens on your side. So you might want to check the integrity of the game files to see if there's any file corruption. Reinstall the game might fix it too.

Also, the server has reset since your last post, I am not sure if that might helps reset your status as well, but you might want to try again and see if it's solved before trying to reinstall the game.

Originally posted by Raynie:

White candles don't give wax but can do many different things depending on where they are.

FYI, there are white candles that give wax in this game, rare but they do exist. Example, there's a few in Valley and the Vault.

OP isn't a new player and the problem he's facing is the wax is floating right in front of him but will not be collected as you can see in his video.

[D:\side\]

That would seem to be a bug, yes. Wax collection is based on proximity from candles with a distance of slightly above 1 standard moth height.
If a game reinstall doesn't help, I suggest reporting it in Sky's official Discord (there's a link in a pinned topic here in the forum), instructions are in the #report-a-live-bug channel there. The reporting process is the same for all platforms, you'll be asked which one you're reporting for.

[Mizzles~]

Originally posted by Meowish:

OP isn't a new player and the problem he's facing is the wax is floating right in front of him but will not be collected as you can see in his video.

Correct~ I played this game a bunch last year, stopped around December, and started back again to try out the PC version. I know I don't have all the cool gear so I probably look new still, but I'm aware of the different candle colors and their meaning, I just didn't know the proper names.

I just downloaded the PC version of the game about an hour before making the post. I will try different methods to see what works, and report if it is a bug .

I just was not sure if there were different keystrokes for PC to collect the light/wax from the candles, or if it was automatic like the mobile/switch versions.

Thank you.

[Mizzles~]

Alright I uninstalled and reinstalled and tried again and still not auto-gathering the wax. :(

[Meowish]

Originally posted by Mizzles~:

Alright I uninstalled and reinstalled and tried again and still not auto-gathering the wax. :(

Might be a save file sync error, you can try log in to your Switch or Phone version and try collect some wax there. Then login Steam version and see if that fixed the save file?
(Note, if you collected the wax on another platform, it should show as collected when you login on Steam after that)

If that doesn't works, you should contact customer support for help, so they may help fix your save file asap.
https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/contact-us/?contact=1

Reporting the bug is another way but you will actually need to wait for a dev to find and fix that bug, if he ever finds it, then wait again for the dev to update the game in the next patch to fix it... so Customer Support is your best bet there for a fast fix since it falls under account problem.