Problemas al iniciar el juego

[Ashteriuz]

Soy nuevo jugador, apenas abro el juego, comienza la cinemática inicial y luego de que la pantalla se ponga negra, aparece el mensaje de "No temas niño vencerás la oscuridad" y se me cierra el juego. Ya probé en desinstalar e instalar el juego. Alguien sabe que pasa?

[Meowish]

For the Cutscene crash problem...

[1] Try update your GPU(s) drivers, if you have more than one GPU, make sure you update them all using the drivers from their manufacturer's website.

[2] If you are using N or KN series windows, you can try download the Media Feature Pack and see if that helps.
https://codecguide.com/windows_media_codecs.htm

[3] Try check the file integrity of the game, or try reinstall the game.

[4] If the above methods don't work, you can try play the game on mobile by using your Steam account as your login method there, play the part where it crash and finished it, then come back to Steam to continue playing. That should bypass it for you.