I got banned

[76561199670780863]

Hello everyone, I got this problem for the first time. I was just playing on my laptop in sky, and got a bad internet, so I tried to reopen the game. When I entered again, there was already notification about the ban. I got banned for 13 days because "I was cheating", but I wasn't. All what I did it's collecting the candles and tried to join one of my friends. :( it's like I got banned from nowhere :( did someone also had this problem?

[Meowish]

If you think that there's an error in your ban, you can try contact player support and check it out with them.
https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/faq/1314-how-do-i-contact-player-support-on-pc-steam/

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For players in Vietnam, your country has banned a few gaming platforms (including Steam), for more info, read this:
https://steamcommunity.com/app/2325290/discussions/0/4348869643728956721/
As Vietnam's law goes, game companies will need to establish a business point within Vietnam to operates their games in the region. As you can see in that pinned post, TGC tried to mitigate the ban through platform providers, but if the gov directly ban the game's ip, then there's nothing TGC can do about it rather than setting up an office and regional server in Vietnam to comply with that new law.
The good news is, VPN should still works, but bear in mind when there's a law about you can't/shouldn't connect to certain website, doing that via VPN is law breaking and might get you in trouble if caught, so do it at your own risk.