Sky with a virus?

[Janus]

Today, Sky updated, and when it did, my antivirus (ESET) detected that "Sky.exe" has "Win64/Packed.Themida.L." As a result, it didn't let me download it and canceled the download. I restored "Sky.exe" from quarantine, sent it to VirusTotal, and found that 6 antivirus programs detected this:

Bkav Pro: W64.AIDetectMalware
ESET-NOD32: A Variant Of Win64/Packed.Themida.L Suspicious
Gridinsoft (no cloud): Trojan.Heur!.03250023
McAfee Scanner: Ti!2DAE5B122C39
Skyhigh (SWG): BehavesLike.Win64.Generic.wc
Trapmine: Malicious.moderate.ml.score

Are these "false positives," or did they put something suspicious in today's update?

[Janus]

Publicado originalmente por ThatSkyStellify:

Hello! I just pinned a new post on this topic, but wanted to come to this thread and share the message here as well:

Again, thank you so much for mentioning this issue and we're sorry for the concern that our software protection inadvertently caused!

Hello! Thank you very much for responding. So I rest assured that it is a "false positive". Recently there was another small 14mb update that apparently worked since it did not cause problems with the antivirus. Thank you so much!

[titanninja05]

same problem here. seeems to mostly be affecting PC users. i teste the mobile version and it launches just fine

[Xypher]

Publicado originalmente por ThatSkyStellify:

Hello! I just pinned a new post on this topic, but wanted to come to this thread and share the message here as well:

Publicado originalmente por Stellify:

We've received reports that some PC players are having issues with their antivirus blocking the most recent Sky update due to a software protection feature we use. The team is working to prevent this from happening in future updates. In the meantime, players should be able to create an exclusion for Sky in their antivirus dashboard in order to download the update and play.
We apologize for the inconvenience! Thank you for reporting the issue to us.

Specific instructions will vary depending on which antivirus you use, but you can look up how to create an exclusion for sky.exe on your specific antivirus.

Again, thank you so much for mentioning this issue and we're sorry for the concern that our software protection inadvertently caused!

To be honest, players having this problem won't feel safe doing the exclusion option for Sky on their antivirus software ( some of us have even met or interacted with players hacking the game ). This is a concern especially for the players paying with their money for IAP.

In the meantime, I think it is best not to give suggestion regarding excluding the app in the AVs until it is fixed for security reasons too.

[Melvin The Narcissistic]

Publicado originalmente por xypherx86:

Publicado originalmente por ThatSkyStellify:

Hello! I just pinned a new post on this topic, but wanted to come to this thread and share the message here as well:



Specific instructions will vary depending on which antivirus you use, but you can look up how to create an exclusion for sky.exe on your specific antivirus.

Again, thank you so much for mentioning this issue and we're sorry for the concern that our software protection inadvertently caused!

To be honest, players having this problem won't feel safe doing the exclusion option for Sky on their antivirus software ( some of us have even met or interacted with players hacking the game ). This is a concern especially for the players paying with their money for IAP.

In the meantime, I think it is best not to give suggestion regarding excluding the app in the AVs until it is fixed for security reasons too.

Agreed. Sadly this company doesn’t listen (act on) to their beta testers and don’t do any quality checks for each update. It’s concerning that if they can miss this, what other security holes are they missing that they don’t know about. I wouldn’t be surprised if there is an RCE exploit which is dangerously an issue.

[Monkey Punisher]

Publicado originalmente por xypherx86:

Publicado originalmente por ThatSkyStellify:

Hello! I just pinned a new post on this topic, but wanted to come to this thread and share the message here as well:



Specific instructions will vary depending on which antivirus you use, but you can look up how to create an exclusion for sky.exe on your specific antivirus.

Again, thank you so much for mentioning this issue and we're sorry for the concern that our software protection inadvertently caused!

To be honest, players having this problem won't feel safe doing the exclusion option for Sky on their antivirus software ( some of us have even met or interacted with players hacking the game ). This is a concern especially for the players paying with their money for IAP.

In the meantime, I think it is best not to give suggestion regarding excluding the app in the AVs until it is fixed for security reasons too.

It’s a false positive.
People getting this issue are overprotecting their system. The only diference betwen a paid av or a free one is the pais one having more filters, giving more false positives over a free AV like malearebytes or windows defender, those scan for viruses and potential security risk only.

People can stop playing if they want, but there is no point since there is no trojan or virus

[Melvin The Narcissistic]

Publicado originalmente por KIRIKU:

Publicado originalmente por xypherx86:

To be honest, players having this problem won't feel safe doing the exclusion option for Sky on their antivirus software ( some of us have even met or interacted with players hacking the game ). This is a concern especially for the players paying with their money for IAP.

In the meantime, I think it is best not to give suggestion regarding excluding the app in the AVs until it is fixed for security reasons too.

It’s a false positive.
People getting this issue are overprotecting their system. The only diference betwen a paid av or a free one is the pais one having more filters, giving more false positives over a free AV like malearebytes or windows defender, those scan for viruses and potential security risk only.

People can stop playing if they want, but there is no point since there is no trojan or virus

This has to be fixed since most new players will not want to play when this happens. Its a huge inconvenience and worry that players don’t need to second guess about.

[Draconic NEO]

Hopefully this is just a false positive and isn't indicative of a vulnerability in the client or server of the game being exploited by someone. That's something to keep in mind when it comes to MMO live service games like this, exploits can be quite powerful and dangerous like that (well beyond simply losing points in game).

[yua]

McAfee will also detect it as a virus and delete it.

[Chiyoko]

Publicado originalmente por Melvin The Narcissistic:

Publicado originalmente por KIRIKU:

It’s a false positive.
People getting this issue are overprotecting their system. The only diference betwen a paid av or a free one is the pais one having more filters, giving more false positives over a free AV like malearebytes or windows defender, those scan for viruses and potential security risk only.

People can stop playing if they want, but there is no point since there is no trojan or virus

This has to be fixed since most new players will not want to play when this happens. Its a huge inconvenience and worry that players don’t need to second guess about.

I downloaded the game because it looks very good and reminds me of journey, but after seeing the warning pop-up, I uninstalled it again.

[Draconic NEO]

Publicado originalmente por Chiyoko:

Publicado originalmente por Melvin The Narcissistic:

This has to be fixed since most new players will not want to play when this happens. Its a huge inconvenience and worry that players don’t need to second guess about.

I downloaded the game because it looks very good and reminds me of journey, but after seeing the warning pop-up, I uninstalled it again. :lunar2019deadpanpig:

I know this will be a controversial take, but I think you'd be better off playing Journey. I know I certainly am.

[FNAF_Fan_Lolbit]

So....have you tried uninstalling it and reinstalling it?
Because I tried it and it worked.

[titanninja05]

I have since added it as an excluded file on McAfee and so far it works. It just has to re-add it every time there's an update

[LadyTardis79]

I got PUA:Win32/GameHack antivirus detection when I opened Sky today. Allowed it in my windows antivirus and could play the game. Should I be worried?

[LadyTardis79]

Quoted from the Sky discord today:
"We've received reports that some PC players are having issues with their antivirus blocking the most recent Sky update due to a software protection feature we use. The team is working to prevent this from happening in future updates. In the meantime, players should be able to create an exclusion for Sky in their antivirus dashboard in order to download the update and play.
We apologize for the inconvenience! Thank you for reporting the issue to us."

[Viral Strike]

I've been trying to play this game for some time and I always run into some problem.
Today once again, I installed it to play and came across a virus alert.
I read several posts on the subject and honestly... I'm going to use this post as an example: the first message here was posted by Jano on May 23rd at 5:57 pm. Today is July 14th, but 30 days have passed and the devs' solution is, you can authorize my virus, no problem. No corrections were made.
Do you trust that much to allow this on your machines?
Well, as a new player, I uninstalled it and I don't intend to play anymore. And you should do the same. False positive or not, the problem is there. Nothing has been done, and will not be done, as long as we players continue to accept the negligence of game companies.