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sorry for the late reply. If your issue still exists, please contact our support via support@articy.com and provide them logfiles, so they can look at the issue in detail.
To find the logs, please enter the corresponding string below into the address bar of your windows explorer:
%Appdata%\nevigo\articy\2.x\Logs (for Articy:Draft 2)
or
%Appdata%\nevigo\articy\3.x\Logs (for Articy:Draft 3 version 3.1.21 and older)
%Appdata%\Articy Software\articy\3.x\Logs (for Articy:Draft 3 version 3.1.22 and newer)
The resulted folder will contain the file articy.log corresponding to the current running or last session and up to 20 files named articy_nn.log for the past 20 sessions.
When a crash occurs, there will be an additional ZIP-file named CrashInfo-<Timestamp of crash>.zip.
Best regards,
Karsten