did my account got deleted ??

[76561198231684432]

i havent played from 6 months (may be less ) when i came back i tryed my acount an error msg poped up .. HELP i just can't restart from scratch i did too much in this game .

[Vulbjorn]

Accounts don't get reset, however they can go on a protective lockdown after long period of inactivity to defend it from unautorized access or just cluttering the login servers. If you are positive that your login/password is correct when you're logging in, I'd suggest contacting warframe support[digitalextremes.zendesk.com] and asking them to unlock your account.

[76561198231684432]

i contacted support and they asked for EE.log and other stuff problem is when i try to log the pop up asks me to check my info :/ and my account don't work on the official site either even though i was using to get info on the game before re-downloading it

[Splod]

Originally posted by Vulbjorn, the walrus rider.:

Accounts don't get reset, however they can go on a protective lockdown after long period of inactivity to defend it from unautorized access or just cluttering the login servers. If you are positive that your login/password is correct when you're logging in, I'd suggest contacting warframe support[digitalextremes.zendesk.com] and asking them to unlock your account.

Welp that's strange. I've gone offline for a loooong time and my account never got this "protective lockdown". How long do you have to wait before an account does that?

[Alucard]

Did this ever get resolved I has the same issue

[PhellAsleep]

Originally posted by Alucard:

Did this ever get resolved I has the same issue

What is the message you got?

[NateBateN87]

Having the same issue myself right now I haven't played in about two years but when 8 go to login it acts like no account is registered to my email. I have spent well over £1000 on this game in the past and now they expect me to start from scratch ?

[KIREEK]

Originally posted by NateBateN87:

Having the same issue myself right now I haven't played in about two years but when 8 go to login it acts like no account is registered to my email. I have spent well over £1000 on this game in the past and now they expect me to start from scratch ?

Wrong credentials is a possibility.

Your account may have also been compromised and the new owner simply changed email address.

Another possibility is indeed the account being locked and/or deleted, as stated.
"Your Account may be deactivated if you do not use your Account within twelve months after the date that it was created or for any continuous period of twelve months after creation. If you do not use your Account for twelve or more months, it MAY be removed and deleted by the Website administrator at their sole discretion. We will endeavor to use reasonable efforts to notify you by e-mail before we delete your Account, unless we are deleting your User ID for a violation of these terms or discontinuation of the Service."