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Warframe > General Discussion > Topic Details
1peppaspear03 Feb 14 @ 3:49am
Just lost cosmetic items that a friend gifted to me?
This happened after moving from xbox to pc, why did this happen?
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Originally posted by DanScallion:
Originally posted by 1peppaspear03:
Can my friend get a refund then?

Do you think anyone here works for DE? He will have to contact support. If not recently then no. Also, he gifted it to you, so they cant exactly refund it because HE DOES NOT have it anymore. You both need to request refund and mention the other but unlikely.

Gifts CANNOT be refunded, you may try to see if they make exception but unlikely.
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Showing 1-13 of 13 comments
Razer Feb 14 @ 4:41am 
IIRC some items are linked to a specific system. Which items did you lose? Contact support though, maybe they can help or explain.
#1
Douchebag Extraordinaire Feb 14 @ 4:50am 
If it's a tennogen, you also have to buy it on PC for it to show up. If it's an xbox exclusive item, then it will only show up on pc.

Was this before or after choosing which system for cross save?
#2
romy Feb 14 @ 4:56am 
Originally posted by Douchebag Extraordinaire:
If it's an xbox exclusive item, then it will only show up on pc.

seems weird, is this a typo ?
#3
Donitsi Feb 14 @ 5:13am 
Originally posted by romy:
Originally posted by Douchebag Extraordinaire:
If it's an xbox exclusive item, then it will only show up on pc.

seems weird, is this a typo ?
Must be.



Originally posted by 1peppaspear03:
This happened after moving from xbox to pc, why did this happen?
Some cosmetics are limited on the platform they were purchased on.

https://www.warframe.com/news/cross-platform-save

"How are my TennoGen Items affected by Cross Platform Save?
TennoGen purchases will be affected depending on the platform it was purchased on. Steam PC purchases are available on PC, and Non-PC (PlayStation, Xbox, Nintendo Switch, and Mobile) purchases will be available across all (licensed) Non-PC platforms.

Our intention with these decisions is to limit the impact to TennoGen Artists...

... For more details, refer here: https://forums.warframe.com/topic/1372814-tennogen-and-cross-platform-save/ "
#4
1peppaspear03 Feb 14 @ 5:38am 
Originally posted by Razer:
IIRC some items are linked to a specific system. Which items did you lose? Contact support though, maybe they can help or explain.
https://steamcommunity.com/sharedfiles/filedetails/?id=3320053476

these butterfly glasses were gifted to me by a friend, he gifted them to me using platinum since we were on xbox, my controller recently broke so i moved to pc, (keeping all of my progress, so xbox being my main acc) and then i only noticed a few days after since they seemed to glitch every time i went into the operator tab and when i went to customise my character i noticed the glasses were missing
#5
DanScallion Feb 14 @ 5:44am 
They are tennogen so limited to platform they were purchased in. So xbox in your case. Want them on PC? Have to buy them again.

It mentions it in description of EVERY tennogen item before you buy it.
Last edited by DanScallion; Feb 14 @ 5:45am
#6
1peppaspear03 Feb 14 @ 5:45am 
Originally posted by DanScallion:
They are tennogen so limited to platform they were purchased in. So xbox in your case. Want them on PC? Have to buy them again.

Can my friend get a refund then?
#7
The author of this thread has indicated that this post answers the original topic.
DanScallion Feb 14 @ 5:53am 
Originally posted by 1peppaspear03:
Can my friend get a refund then?

Do you think anyone here works for DE? He will have to contact support. If not recently then no. Also, he gifted it to you, so they cant exactly refund it because HE DOES NOT have it anymore. You both need to request refund and mention the other but unlikely.

Gifts CANNOT be refunded, you may try to see if they make exception but unlikely.
Last edited by DanScallion; Feb 14 @ 6:05am
#8
Dezktop Feb 14 @ 10:03am 
read things or deal with what happens when you don't
#9
1peppaspear03 Feb 14 @ 6:41pm 
Read what? there's nothing in the store on xbox saying "these items wont save upon linking your account" how would i have known?
#10
Douchebag Extraordinaire Feb 14 @ 7:29pm 
Originally posted by 1peppaspear03:
Read what? there's nothing in the store on xbox saying "these items wont save upon linking your account" how would i have known?
Literally has:
"TenneGen purchases on Consoles or Mobile will not be shared on PC. TennoGen purchases on PC will not be shared on Consoles or Mobile."

on the purchase page.
#11
Metalshock Feb 14 @ 9:58pm 
Originally posted by 1peppaspear03:
Read what? there's nothing in the store on xbox saying "these items wont save upon linking your account" how would i have known?

To be clear, you haven't lost them, either. If you log back in on your Xbox, you still have them. You just can't access them on PC without buying them again.

The reason is, on Steam at least, Tennogen costs real money exclusively. DE does this to ensure they can accurately pay royalties to the modelers that made the Tennogen. As far as I understand, those modelers don't get any money from the console versions paid for with Platnium.
#12
Donitsi Feb 14 @ 11:51pm 
Originally posted by 1peppaspear03:
Read what? there's nothing in the store on xbox saying "these items wont save upon linking your account" how would i have known?
You do not see the warning on your Arsenal but your friend should have paid closer attention in the Store before he gifted TennoGen for you.

https://steamcommunity.com/sharedfiles/filedetails/?id=3427643641
#13
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Warframe > General Discussion > Topic Details
Date Posted: Feb 14 @ 3:49am
Posts: 13

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