Unfair account suspension/ban.

[Wolfang42]

Hello, Tenno.

About a week ago I received the "account suspension till Jan 2035" message. I thought it was an error, so I filed a support ticket. Support claims I had attempted to cheat the game somehow. I did not. I'm completely clueless as to what triggered this, and I don't know what more to do. What follows is the communication log I had with support.

This log was last updated on Thursday, Feb 11, @ 05:45, by support.

---------------
[First support ticket]

Me:-

Hello.
I received the "account suspension till Jan 2035" message just a few minutes ago. This is the first account suspension I've ever got in anything, including Warframe.
I have no idea what I've done that could have possibly triggered this. In fact I suspect it's an error. Can someone please look into this?
Much appreciated, and take care.

---------------------------
Support:-

Hello Wolfang42,

Your account was banned for the use of 3rd party software that is designed for the sole purpose of cheating the game. This is a direct violation of the EULA you agreed to when your account was created:

2. LICENSE RESTRICTIONS AND LIMITATIONS You agree that you will not, under any circumstances: f. use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software, tools or content designed to modify the Software, the Service or the Game experience;
As such, the ban will remain in place on your account and there are no further options for you to appeal against this decision.

Regards.

---------------------------
[Second support ticket]

Me:-

Hello. Thanks for responding.

I wasn't using any software to mess with Warframe.
I was instead using a software to mess around with a single player game called Everspace 2, which is currently in early access on steam and gog. Specifically, I was using a trainer to help craft some stuff in that game to test out. This has nothing to do with Warframe.
From what I understand, me agreeing to the Warframe terms does not mean I agree to such terms for all other games, especially single player games. I believe this ban is unfair.

The trainer I was using is from a website called flingtrainer.com which you can test out yourself. Warframe isn't a game that has trainers, Another trainer software/platform that I use regularly is called WeMod.

This is the first time I've ever experienced a game register memory manipulation (which I suspect is what it did) on a process that isn't its own. This is not right, and therefore, I believe this ban is unfair.

I attached a screen shot of the trainer I mentioned.
Please, take a deeper look into this.

---------------------------
Support:-

Hello Wolfang42,

Please note that we are unable to discuss details regarding this case due to security concerns. Rest assured that we do investigate these cases thoroughly and with utmost scrutiny. Again, the ban will remain in place on your account and there are no further options for you to appeal against this decision.

Regards.

---------------------------
Me:-

*Sigh, and many deep breaths*

The EULA paragraph you mention to me earlier states:

2. LICENSE RESTRICTIONS AND LIMITATIONS You agree that you will not, under any circumstances: f. use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software, tools or content designed to modify the Software, the Service or the Game experience;

I did not do any of those actions toward your Software, the Service or the Game experience. I believe whatever records your servers hold will show just how clean my account log is, and that this accusation is unwarranted.

I don't understand how your scrutiny fails to conclude that this ban is unfair.
This is deeply annoying. This is deeply heartbreaking. I spent 3 or so years on this game, and this is not the way to treat a loyal paying customer. Especially since this customer has not wrongfully, or with any ill intention, tried to manipulate the game. This ban is a result of a false positive flag registered by the game, not because I actively and willfully tried to cheat the game in any way. I'm sure whatever logs your servers have will show how clean my record is, and that no manipulation of any sort has happened by me.

A ban till 2035! What's the point of it?
The rules may as well just stipulate that I go screw my self and that you'll never get my account back.
Will the game even be around by then? Will I be?

Assuming the following:
1. That your decision is final, and that you've reached a conclusion on the matter and that this case is closed.
2. Hence, you are no longer looking into this.

Then this leaves a bitter taste in my mouth, one that I'm willing to share with others for insight, and as an alert. At the very least, take a more reasonable stance towards my, in my frustrated opinion, unfair ban.
Why is it not just a few weeks for example?
Why not hold a more temperate stance by saying: "Suspicious activity was recorded on the system you were using to login to Warframe. Therefore, a temporary account suspension is being held on your account until further notice."

2035....this is so unfair. And I'm innocent of any wrong doing.

I'm deeply frustrated, so
No regards.

----------------------------
Support:-

We've investigated your account and our logs says otherwise and as such, we are unable to lift the suspension on the account.

Regards.

----------------------------
Me:-

Seriously? Wow.
So there were some actual changes to my inventory or level or such?
So it's not the Everspace 2 trainer then?

I honestly don't know what happened, nor what I did in the game that triggered this.
Can I please have a better explanation, and perhaps inform me of the time and date of where in my account you think a cheat happened?

I remember last logging in about a week ago, before I received the suspension, and I recall doing several runs in Railjack to gain intrinsic points as my last activity. I rushed through repeated runs of the Gian Point node in Veil Proxima. I think I had two sessions that day as well, several hours apart. I think this was on Thursday, and my time zone is GMT +2.

I rushed through the levels one after another to benefit from the double affinity event that I received about 10 days prior to when I last played. I bought a 3-day double affinity booster from the market, as well. I was playing as Wukong and I had my cavat to occasionally help with the random affinity boost buff.
Matchmaking was set to public, and the squad was mostly full. I hadn't done anything here that I had not done several times before,

This was the last thing I did before logging back on Sunday, and receiving the suspension message. Was there activity logged in after this?

I'm calmer now, so
Regards.

----------------------------
Support:-

We are unable to discuss details regarding this case due to security concerns. As this issue was already addressed, and as I can no longer provide further assistance to you in this case, I will now close this ticket.

Regards.

[End of communication log]

Any advice to help with this would be greatly appreciated. Thanks.

[Wolfang42]

Senor Avocado님이 먼저 게시:

Wolfang42님이 먼저 게시:

I was playing Everspace 2, and I used the Everspace 2 trainer to mess around with crafting some components and modules to see how they affected ship and weapon stats. I remember closing the game, but the trainer was left open, albeit deactivated I think. I then launched Warframe from Steam to get the daily login reward, and after I entered my credentials, I was hit with the ban message.

appealing to humanity of DE isn’t gonna work, if they consider you’re case then they’d have to rethink the bans of all the thousands before you.
Looking at the op it’s clear DE supp isn’t going to change it or even give you opportunity to appeal, seems like a closed case. Good luck

Thanks. I'll surely need it.

[Wolfang42]

FuFo Mortucus님이 먼저 게시:

look its simple you had a trainer running wile playing an online game thats a big ♥♥♥♥♥♥♥ no no even if its not touching the game you are playing it will set any decint anti cheat off

the point is this dont have cheat programs or trainers open wile playing online game or you will get banned

Regrettably, I understand this. But I still believe that DE should be more cautious with their ban hammer, and at least take a reasonable stance to first offenders. 15 years is too long. hell, it's longer than twice the game's age at this point.

If I was cruising at 70mph in a 55mph zone, and I got caught speeding, I'd be given a warning if the officer believed It was an honest mistake, and perhaps a fine whether my excuse was believed or not. But the officer wont take my license away. I get to keep the license, and get to continue driving.

[Wolfang42]

in님이 먼저 게시:

Wolfang42님이 먼저 게시:

Yes, first time. In fact I don't recall running Warframe with a trainer in the background before, but perhaps cheat engine on an old project, I think...maybe? This is the first ban I got in any game, or anything. Perhaps it's something to do with the consecutive Railjack runs on Gian Point, but again I'm not sure since support's response was rather cryptic.

Well I doubt it was it then. If I'm bored I might try downloading and testing if it really instabans. Hmm but now you are telling that you possibly ran cheat engine too some time...? You really should be more careful with your "projects" in the future man.

It was an honest project as part of the cheat engine tutorial I think. How else do people learn if not on projects.

Also, DO NOT risk falling into my situation. I repeat, DO NOT RISK IT.

[Vulc]

Wolfang42님이 먼저 게시:

in님이 먼저 게시:

Well I doubt it was it then. If I'm bored I might try downloading and testing if it really instabans. Hmm but now you are telling that you possibly ran cheat engine too some time...? You really should be more careful with your "projects" in the future man.

It was an honest project as part of the cheat engine tutorial I think. How else do people learn if not on projects.

Also, DO NOT risk falling into my situation. I repeat, DO NOT RISK IT.

id like to take this time to tell everyone about how awesome vmware is.

[Wolfang42]

Vulc님이 먼저 게시:

Wolfang42님이 먼저 게시:

It was an honest project as part of the cheat engine tutorial I think. How else do people learn if not on projects.

Also, DO NOT risk falling into my situation. I repeat, DO NOT RISK IT.

id like to take this time to tell everyone about how awesome vmware is.

I suppose one could test using vmware. But doesn't that carry over the mac address of the networking card? Hence, isn't it quite the risk as well, or not?

[Vulc]

Wolfang42님이 먼저 게시:

Vulc님이 먼저 게시:

id like to take this time to tell everyone about how awesome vmware is.

I suppose one could test using vmware. But doesn't that carry over the mac address of the networking card? Hence, isn't it quite the risk as well, or not?

you can set spoofing up using the virtual Lan's but i've yet to try that sorta stuff on my personal pc

[2GenL]

Wolfang42님이 먼저 게시:

⎛ Alucard ⎞ ✟님이 먼저 게시:

Suprisingly this one actually looks like a fair ban to me.
What did you expect .. really?

Always disable cheating software before playing a game that has any sort of cheat dtection / protection. Regardless if you use it for that game or not. Leaving such apps running in background is just asking for trouble and you got it.

I did not expect to be accused of a crime I did not commit.
I expect to be judged fairly on my actions, not on what I am, or what I have.

But you said it yourself in one of your messages to support that you had a cheat engine open... weather you used it for warframe or not, it was open while playing and their system detected you having it open
Maybe we should get in contact with Everspace 2 and ask them how they feel about the engine being used

[EASY PETE]

I know this is a long shot and too late but in cheat engine did you have the kernal dbvm driver running? Or activate it at some point?

[Wolfang42]

SnarlyTrain님이 먼저 게시:

I know this is a long shot and too late but in cheat engine did you have the kernal dbvm driver running? Or activate it at some point?

I didn't use cheat engine directly. I only used the standalone trainer for Everspace 2, or game X at this point. I don't know if the trainer is built using cheat engine or something else.

_2GenL_님이 먼저 게시:

Wolfang42님이 먼저 게시:

I did not expect to be accused of a crime I did not commit.
I expect to be judged fairly on my actions, not on what I am, or what I have.

But you said it yourself in one of your messages to support that you had a cheat engine open... weather you used it for warframe or not, it was open while playing and their system detected you having it open
Maybe we should get in contact with Everspace 2 and ask them how they feel about the engine being used

Again, fair enough. But it wasn't targeting Warframe, so the 15 year ban is too harsh. and I was using a prebuilt trainer, not cheat engine directly. In fact I don't need to have cheat engine installed on my system for the trainer to work. It's a standalone executable process.
Also, it could have been a trainer for game X. I believe I would have still been banned regardless.

Also from what I understand from the EULA, paragraph 4 is what they use to enforce paragraph 2.f., which for all intents and purposes does not apply here since I didn't modify Warframe, the Warframe service, or the Warframe game experience.

[No_Quarter]

Wolfang42님이 먼저 게시:

Legally, they did the only thing they know how to do. Morally, they should have given me a warning, instead.

Realistically you are saying that because you have bias towards your self.

There should be no exceptions to the rule. I thought reasons are obvious but here you go - if there is a warning then it's easier to learn to make cheats for this video game. As someone who likes to cheat you should know the process of making them involves a lot of poking and prodding. What you suggested is an easy tool for your self to create cheats and cheat in Warframe. Flat out.
And you are using "morals" to justify that, there is no morality in that.
It's a very scummy way of seeing things and representing your case so now I even have less reasons to trust you.

So not looking real good out there, DE is morally correct as there should be no excuses or exceptions to using programs that have one purpose only - to cheat.

And I'll say it again, it seems that DE's anti cheat can distinguish between intrusion and just having things in the background. You talking about morality to get your self out of that is a just a sad way of trying to get away with it.

[No_Quarter]

Wolfang42님이 먼저 게시:

I didn't use cheat engine directly. I only used the standalone trainer for Everspace 2, or game X at this point. I don't know if the trainer is built using cheat engine or something else

ofc it's built using cheat engine, it's basically a cheat engine with a pre-loaded script.

So maybe, just maybe, you should have read EULA from that cheat you have downloaded? Cause those are to be trusted, right, and DE"s EULA should not be trusted?

Silly how you talk about morality of DE and their EULA while also running an application which may as well be a virus that will brick your PC and even spread to other PC's as you use it - as you just have no clue what it is.

DE should give out warnings, right....

[[MFer] Skaatje]

For a cheater you do have great communication skills. Didn't expect that.
See you in 2035!