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Wolfang42 2021 年 2 月 13 日 上午 2:51
Unfair account suspension/ban.
Hello, Tenno.

About a week ago I received the "account suspension till Jan 2035" message. I thought it was an error, so I filed a support ticket. Support claims I had attempted to cheat the game somehow. I did not. I'm completely clueless as to what triggered this, and I don't know what more to do. What follows is the communication log I had with support.

This log was last updated on Thursday, Feb 11, @ 05:45, by support.

---------------
[First support ticket]

Me:-

Hello.
I received the "account suspension till Jan 2035" message just a few minutes ago. This is the first account suspension I've ever got in anything, including Warframe.
I have no idea what I've done that could have possibly triggered this. In fact I suspect it's an error. Can someone please look into this?
Much appreciated, and take care.

---------------------------
Support:-

Hello Wolfang42,

Your account was banned for the use of 3rd party software that is designed for the sole purpose of cheating the game. This is a direct violation of the EULA you agreed to when your account was created:

2. LICENSE RESTRICTIONS AND LIMITATIONS You agree that you will not, under any circumstances: f. use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software, tools or content designed to modify the Software, the Service or the Game experience;
As such, the ban will remain in place on your account and there are no further options for you to appeal against this decision.

Regards.

---------------------------
[Second support ticket]

Me:-

Hello. Thanks for responding.

I wasn't using any software to mess with Warframe.
I was instead using a software to mess around with a single player game called Everspace 2, which is currently in early access on steam and gog. Specifically, I was using a trainer to help craft some stuff in that game to test out. This has nothing to do with Warframe.
From what I understand, me agreeing to the Warframe terms does not mean I agree to such terms for all other games, especially single player games. I believe this ban is unfair.

The trainer I was using is from a website called flingtrainer.com which you can test out yourself. Warframe isn't a game that has trainers, Another trainer software/platform that I use regularly is called WeMod.

This is the first time I've ever experienced a game register memory manipulation (which I suspect is what it did) on a process that isn't its own. This is not right, and therefore, I believe this ban is unfair.

I attached a screen shot of the trainer I mentioned.
Please, take a deeper look into this.

---------------------------
Support:-

Hello Wolfang42,

Please note that we are unable to discuss details regarding this case due to security concerns. Rest assured that we do investigate these cases thoroughly and with utmost scrutiny. Again, the ban will remain in place on your account and there are no further options for you to appeal against this decision.

Regards.

---------------------------
Me:-

*Sigh, and many deep breaths*

The EULA paragraph you mention to me earlier states:

2. LICENSE RESTRICTIONS AND LIMITATIONS You agree that you will not, under any circumstances: f. use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software, tools or content designed to modify the Software, the Service or the Game experience;

I did not do any of those actions toward your Software, the Service or the Game experience. I believe whatever records your servers hold will show just how clean my account log is, and that this accusation is unwarranted.

I don't understand how your scrutiny fails to conclude that this ban is unfair.
This is deeply annoying. This is deeply heartbreaking. I spent 3 or so years on this game, and this is not the way to treat a loyal paying customer. Especially since this customer has not wrongfully, or with any ill intention, tried to manipulate the game. This ban is a result of a false positive flag registered by the game, not because I actively and willfully tried to cheat the game in any way. I'm sure whatever logs your servers have will show how clean my record is, and that no manipulation of any sort has happened by me.

A ban till 2035! What's the point of it?
The rules may as well just stipulate that I go screw my self and that you'll never get my account back.
Will the game even be around by then? Will I be?

Assuming the following:
1. That your decision is final, and that you've reached a conclusion on the matter and that this case is closed.
2. Hence, you are no longer looking into this.

Then this leaves a bitter taste in my mouth, one that I'm willing to share with others for insight, and as an alert. At the very least, take a more reasonable stance towards my, in my frustrated opinion, unfair ban.
Why is it not just a few weeks for example?
Why not hold a more temperate stance by saying: "Suspicious activity was recorded on the system you were using to login to Warframe. Therefore, a temporary account suspension is being held on your account until further notice."

2035....this is so unfair. And I'm innocent of any wrong doing.

I'm deeply frustrated, so
No regards.

----------------------------
Support:-

We've investigated your account and our logs says otherwise and as such, we are unable to lift the suspension on the account.

Regards.

----------------------------
Me:-

Seriously? Wow.
So there were some actual changes to my inventory or level or such?
So it's not the Everspace 2 trainer then?

I honestly don't know what happened, nor what I did in the game that triggered this.
Can I please have a better explanation, and perhaps inform me of the time and date of where in my account you think a cheat happened?

I remember last logging in about a week ago, before I received the suspension, and I recall doing several runs in Railjack to gain intrinsic points as my last activity. I rushed through repeated runs of the Gian Point node in Veil Proxima. I think I had two sessions that day as well, several hours apart. I think this was on Thursday, and my time zone is GMT +2.

I rushed through the levels one after another to benefit from the double affinity event that I received about 10 days prior to when I last played. I bought a 3-day double affinity booster from the market, as well. I was playing as Wukong and I had my cavat to occasionally help with the random affinity boost buff.
Matchmaking was set to public, and the squad was mostly full. I hadn't done anything here that I had not done several times before,

This was the last thing I did before logging back on Sunday, and receiving the suspension message. Was there activity logged in after this?

I'm calmer now, so
Regards.

----------------------------
Support:-

We are unable to discuss details regarding this case due to security concerns. As this issue was already addressed, and as I can no longer provide further assistance to you in this case, I will now close this ticket.

Regards.

[End of communication log]


Any advice to help with this would be greatly appreciated. Thanks.
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目前顯示第 16-30 則留言,共 102
Wolfang42 2021 年 2 月 13 日 上午 7:26 
引用自 Ground Zero
DE could have taken inspiration from VAC. VAC will not allow you to connect to a server if it detects possible cheating software. Instead of not allowing you to connect it could make it so the game refuses to load while the programs are still up or the game crashes if you open it while its running.

I agree with you. That would be a much more sensible approach than a blind ban.
ArcanisCz 2021 年 2 月 13 日 上午 7:33 
This practice is unacceptable from 2 points of view (provided OP told us truth and did not tamper with warframe, otherwise discussion is not neccessary)

1) offended party should be able to prove that crime or violation took action, as is common practice in law in many countries. If they claim to deny their service to you due to violation of terms, they should prove it.

2) Even if OP had any software on his computer installed, that is not a warframe's business. You can be punished for the actual act, not for having tools to do a act.

bunus - Its good to issue warning first to first-time offenders so they know they possibly violated something. First-time permanent ban IS harsh.

bunus 2 "then maybe you shouldn't be playing video games for the sake of it instead of for actual enjoyment."
I can play games or whatever in whatever manner i find enjoyable (provided, i dont mess with other people enjoyment).
No_Quarter (已封鎖) 2021 年 2 月 13 日 上午 7:54 
引用自 Wolfang42
Hi.
Can you please clarify the following points you raised?
1. Anti-cheat is not just software, it's also in fear, fear people get when they read kinds of bans like yours.
What fear are you talking about?
2. Play stupid games, win stupid prizes.
Huh?
3. Before buying an account from a totally legit website at least make a new fresh account and play it a bit to make sure that DE did not hardware ban you.
I don't know what you mean by buying an account. Anyway, I did try making a few new accounts, and they all received the message, so I guess I'm hardware banned. I don't know what that means tho. Is there a flag on my system put in place by the Warframe launcher?
1) Even if you actually are telling the truth and you were not actually cheating in Warframe, you should not have Cheat Engine on. You having CE on is fishy, so by banning you DE is setting an example to other players.

2) you have played a stupid game of using cheats and got banned for having them.

3) accounts are part of RMT in Warframe as in any other game, they sell up to a 1000$ or so. Since you possibly cheated it's not unreal to expect a different break of ToS so I suggested you do not waste your money before checking for HW ban.
Hw bans are tied to storage tho.
Wolfang42 2021 年 2 月 13 日 上午 7:57 
引用自 ArcanisCz
This practice is unacceptable from 2 points of view (provided OP told us truth and did not tamper with warframe, otherwise discussion is not neccessary)

1) offended party should be able to prove that crime or violation took action, as is common practice in law in many countries. If they claim to deny their service to you due to violation of terms, they should prove it.

2) Even if OP had any software on his computer installed, that is not a warframe's business. You can be punished for the actual act, not for having tools to do a act.

bunus - Its good to issue warning first to first-time offenders so they know they possibly violated something. First-time permanent ban IS harsh.

bunus 2 "then maybe you shouldn't be playing video games for the sake of it instead of for actual enjoyment."
I can play games or whatever in whatever manner i find enjoyable (provided, i dont mess with other people enjoyment).

If there's anything more I can provide to make others believe me, I'd post it.
Also, thank you.
Galroche 2021 年 2 月 13 日 上午 8:02 
well, making anyone believe you here is irrelevant, only support have any power over this.
those support are done by people with 0 IT knowledge most of the time, they'll only send what they are trained to say, owning anything can lead to a ban or warning even if it's not running, (logitech mouse software, virtualisation soft, memory editor, reverse soft) depending on where they put the threshold.
the fact that it was running is playing agains't you, as most of the time nowaway game anti-cheat search for running process rather than everything installed on your computer as they used to do.
最後修改者:Galroche; 2021 年 2 月 13 日 上午 8:06
Sceles 2021 年 2 月 13 日 上午 8:13 
Can't believe OP is getting attacked for cheating in a single player title. Warframe is one thing, but it's everyone's own choice what they do with their single player games.

This thread serves as yet another example of why my Steam review for this game is and will remain negative. These bans are wrong and reek of incompetence. DE needs to pay closer attention to what their support personnel are doing.
Wolfang42 2021 年 2 月 13 日 上午 8:28 
引用自 No_Quarter
引用自 Wolfang42
Hi.
Can you please clarify the following points you raised?
1. Anti-cheat is not just software, it's also in fear, fear people get when they read kinds of bans like yours.
What fear are you talking about?
2. Play stupid games, win stupid prizes.
Huh?
3. Before buying an account from a totally legit website at least make a new fresh account and play it a bit to make sure that DE did not hardware ban you.
I don't know what you mean by buying an account. Anyway, I did try making a few new accounts, and they all received the message, so I guess I'm hardware banned. I don't know what that means tho. Is there a flag on my system put in place by the Warframe launcher?

1) Even if you actually are telling the truth and you were not actually cheating in Warframe, you should not have Cheat Engine on. You having CE on is fishy, so by banning you DE is setting an example to other players.

2) you have played a stupid game of using cheats and got banned for having them.

3) accounts are part of RMT in Warframe as in any other game, they sell up to a 1000$ or so. Since you possibly cheated it's not unreal to expect a different break of ToS so I suggested you do not waste your money before checking for HW ban.
Hw bans are tied to storage tho.


I don't know how to convince a stranger.
But for what it's worth, I am telling the truth. If you look at my steam profile you can see that I've poured enough dedication to the game that I wouldn't knowingly risk losing access to it.

Have I made a stupid mistake? In hindsight, yes. I understand DE's perspective.
And after reading the EULA completely, I'm willing to say that, specifically to their EULA, that I did accidentally breach it, not in paragraph 2.f., but in paragraph 4 which states:


4. CONSENT TO MONITOR

When running the Software, Digital Extremes may monitor your use and play of the Software and collect data regarding your use and play of the software in accordance with Digital Extreme’s Privacy Policy found at www.warframe.com. In addition, the software may monitor your computer’s Random Access Memory (RAM) for unauthorized third-party programs running concurrently with the Software. An “Unauthorized Third-Party Program” as used herein shall be defined as any third-party software prohibited by Section 2. In the event that the Software detects an Unauthorized Third-Party Program, the Software may communicate information back to Digital Extremes, including without limitation, your Account name, details about the Unauthorized Third-Party Program detected and the time and date; and Digital Extremes may exercise any or all of its rights under this agreement, with or without prior notice to you, including without limitation, termination of this agreement and your right to continue use of the Software.


Truth be told, I never read the EULA the first time I signed up a few years ago. I had no personal precedent with harboring any ill intention towards any game or developer. So I did not think I would ever possibly breach it in any way. So I blindly agreed and moved to play the game for a few years, until now of course.

So, according to paragraph 4, DE has the legal right to ban me, and they can take whatever action they see fit. But factor in my side of the story, my naivety, and at least assume that I'm telling the truth, then they did so hastily, and they are morally wrong.
Wolfang42 2021 年 2 月 13 日 上午 8:43 
引用自 Sceles
Can't believe OP is getting attacked for cheating in a single player title. Warframe is one thing, but it's everyone's own choice what they do with their single player games.

This thread serves as yet another example of why my Steam review for this game is and will remain negative. These bans are wrong and reek of incompetence. DE needs to pay closer attention to what their support personnel are doing.
You know, if for nothing else, talking about this experience is cathartic enough that it's easing the process of letting go. I can't believe I'm very distressed about a game.
Then again, the Witcher 3 left me with a week long blues after I finished the main campaign.
I guess this is what spending so much time with a game does to a person.

It's a different thing leaving a game by one's choice, because then It's like a mutual breakup.

But being forced to, especially like this, is akin to serving time in prison for the wrong crime.
I just feel angry.
Henry of Skalitz (已封鎖) 2021 年 2 月 13 日 上午 8:50 
If the trainer you were talking about is built on cheat engine then that's most likely the reason you got banned. Although I do agree it's incredibly stupid that you get banned for having cheat engine running in the background. You won't even be able to do anything with it considering warframe has most of the stuff like platinum, credits and all your blueprints and resources server sided. The most you could do would be to change some UI text and it would be only seen by you and would provide no advantage whatsoever.

I also find it sick to the head that people are harassing you because you use cheats in a SINGLEPLAYER GAME.
Wolfang42 2021 年 2 月 13 日 上午 8:58 
引用自 Smelly Fish
If the trainer you were talking about is built on cheat engine then that's most likely the reason you got banned. Although I do agree it's incredibly stupid that you get banned for having cheat engine running in the background. You won't even be able to do anything with it considering warframe has most of the stuff like platinum, credits and all your blueprints and resources server sided. The most you could do would be to change some UI text and it would be only seen by you and would provide no advantage whatsoever.

I also find it sick to the head that people are harassing you because you use cheats in a SINGLEPLAYER GAME.
Thank you, and I agree
MiTo... 2021 年 2 月 13 日 上午 9:29 
引用自 Wolfang42
引用自 MiTo...
Ban is fair, learn your lesson and never do it again, players who use third party software are the scum of games, SP or MP.
The scum of games, or gamers, are those who rob a game's enjoyment or progression away from other players, particularly in MP games. SP games are a separate matter, and I believe you're wrong by including tinkerers who mess about in SP with those who want to cheat their way against others in MP.
I also believe you're wrong in insinuating that I ever did any such thing.
Also, I'm not scum.

And here's why you got banned ... you think using third parties softwares is okay, or normal.
I repeat what I said, your ban was fair and the one who uses it is the scum of the games, SP or MP. The only reason you are not banned in your SP game is that SP games for the most part do not search your users.
ArcanisCz 2021 年 2 月 13 日 上午 9:53 
引用自 MiTo...
I repeat what I said, your ban was fair and the one who uses it is the scum of the games, SP or MP. The only reason you are not banned in your SP game is that SP games for the most part do not search your users.

That part about SP games is unbeliveably from you silly. Why people mod games? why console commands in games like TES exists? If you dont want to use SINGLEPLAYER game in the fashion original designer intended, whats the matter? Real world is also full of items people use differently from their original intended way of use.
最後修改者:ArcanisCz; 2021 年 2 月 13 日 上午 9:53
MiTo... 2021 年 2 月 13 日 上午 10:25 
引用自 ArcanisCz
引用自 MiTo...
I repeat what I said, your ban was fair and the one who uses it is the scum of the games, SP or MP. The only reason you are not banned in your SP game is that SP games for the most part do not search your users.

That part about SP games is unbeliveably from you silly. Why people mod games? why console commands in games like TES exists? If you dont want to use SINGLEPLAYER game in the fashion original designer intended, whats the matter? Real world is also full of items people use differently from their original intended way of use.
Ill not explain to you the difference between Modding from Cheating ok chubby cheek, we have something very useful in ours days called Goggle, try it.

And you can continue to use your third partie software, I dont care, im not the one banned till 2035... right op?
Henry of Skalitz (已封鎖) 2021 年 2 月 13 日 上午 10:29 
引用自 MiTo...
引用自 Wolfang42
The scum of games, or gamers, are those who rob a game's enjoyment or progression away from other players, particularly in MP games. SP games are a separate matter, and I believe you're wrong by including tinkerers who mess about in SP with those who want to cheat their way against others in MP.
I also believe you're wrong in insinuating that I ever did any such thing.
Also, I'm not scum.

And here's why you got banned ... you think using third parties softwares is okay, or normal.
I repeat what I said, your ban was fair and the one who uses it is the scum of the games, SP or MP. The only reason you are not banned in your SP game is that SP games for the most part do not search your users.
I'm not even gonna try and argue with you because it will lead to nowhere, you'll still stand by your stupid statement about cheating in SP games as if it was your religion anyways.
ArcanisCz 2021 年 2 月 13 日 上午 10:32 
引用自 MiTo...
And you can continue to use your third partie software, I dont care, im not the one banned till 2035... right op?

I was not banned neither do I use such a progrems. I merely joined discussion.
最後修改者:ArcanisCz; 2021 年 2 月 13 日 上午 10:43
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張貼日期: 2021 年 2 月 13 日 上午 2:51
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