DO NOT TRADE YOU WILL GET BANNED

[Raul's Heart]

Hi I been playing Warframe since like 2015 and its been a game that I play here and there and always been able to enjoy. I use the game features as normal like purchases cosmetic for Warframe's I like and Engage in trade chat to sell/purchase items. To my surprise after my like 2 month break from Warframe my account says I have -1000 negative platinum and Im essentially forced to pay $50 dollars to regain access...?. I contacted Warframe support and they informed me that Another Tenno had gotten permanently banned for fake platinum, They told me that since I had traded with this person prior they had removed recently purchased items from my account (Which they have still not disclosed to me what was removed) and heres the like craziest part strap in, I get told that platinum is being deducted from my account (mind you they had told me they already removed all recent purchases associated with said fake platinum).

I have never had any type of issue with any of Warframe staff and or support until now, I assumed that this was going to be an issue that was going to be resolved fast as I didn't do anything wrong from my perspective (I used the Warframe trading system that Digital Extremes Implemented for player trading). I was informed that this was infact no mistake and they would not remove the negative -1000 platinum from my account, I tried asking to speak to a customer support number of some sort so I can speak to a higher up about this misunderstanding. The support ticket employee disregarded all of my questions and had a demeanor that I intentionally knew I was trading with a player that had fake platinum. He then proceeded to disregard my needs for further support and closed my ticket, I made another support ticket shortly after mine was closed I had gotten an email the next day saying the new employee had closed my ticket without even responding to my Support request of getting Digital Extremes Support Customer service number. Ive played Warframe for so long and have grinded so much, transitioned from console to pc just to be wrongfully accused of knowingly trading with a literal random person in trade chat with fake platinum

Moral of the story don't use the literal trading system they implemented themselves. You will get banned for situations that are out of your control. You will be treated like you are in the wrong no matter how many hours/years you have been playing Warframe/supporting it.

[Raul's Heart]

Originally posted by chaosbringer42:

To the OP, this happens alot. It happened to me many years ago when I was a medium sized trader (a bunch of people started buying plat then cancelling the purchase after using it, so everyone got screwed), and I got banned because my plat went super negative (if its barely negative you can still play, but would have to earn the plat back AND whatever you sold is gone as well). Took a break for a LONG time, and just made a new account later.

The reality is the Warframe trading is shady as ♥♥♥♥, so you really need to keep extra plat around and if someone is overpaying you its too good to be true, literally. Your complaints will do less than nothing, and Warframe customer support hates you and believes you are a criminal.

But this is wrong like how are they allowed to penalize me a non-guilty party for something out of my control. I ask countless times for DE's company themselves support information, They've refused to give me any further contact details regarding the actual company itself not the game

[Drago]

Okay, I might not be fully understanding entirely; and if so please just fill me in but it seems we are seeing that some folk traded you fake platinum and DE took it back - sure okay, this we understand - but if that is the case the plat balance would be returned to what it was prior to the trade. Were there any purchases on your end - cosmetics, slots, or forma/catalyst/etc - during this time as well? If they were through the in-game market and haven't been spent, DE support should be able to reverse those purchases as well taking you to the balance before the fraudulent platinum trade. If it was traded to other players, beforehand that leaves us in a bad spot of course, since it would just chain from other players and would likely get confusing though still perfectly within DE's power to do.

As for contact info, which are you looking for? DE policy is that any topic related to the game is to only go through DE Support but in the past influencers have had luck contacting DE Rebecca or Megan directly through private messages or email. That might not be as possible these days with their positions changing but if you could talk to them it is theoretical you could argue your case I guess. Or are you looking to contact their owners; Tencent?

[Rooxon]

Oh I heard about this and yeah, it is completely unfair. I wonder why DE still practices it this way.

So apparently people can buy second-hand platinum from sketchy websites, then request a refund on those - said people go and trade the plat as usual for items, after the refund, DE removes the platinum and items obtained from their inventory... but screws everyone over that they *traded to*. Those people get a negative platinum value (exactly like your case) and when a player from our clan complained in the past about this to DE, sent them screenshots and all the proof needed, *he* got banned. :D How this made sense to anyone baffles me.

DE being DE, what else is there to say. It's actually written in the TOS, they reserve the right to do whatever they want to our accounts for any reason they want.

[1% Aoukar]

Originally posted by Rooxon:

Oh I heard about this and yeah, it is completely unfair. I wonder why DE still practices it this way.

So apparently people can buy second-hand platinum from sketchy websites, then request a refund on those - said people go and trade the plat as usual for items, after the refund, DE removes the platinum and items obtained from their inventory... but screws everyone over that they *traded to*. Those people get a negative platinum value (exactly like your case) and when a player from our clan complained in the past about this to DE, sent them screenshots and all the proof needed, *he* got banned. :D How this made sense to anyone baffles me.

DE being DE, what else is there to say. It's actually written in the TOS, they reserve the right to do whatever they want to our accounts for any reason they want.

In 2024 you don't own anything 💩

[GreedRecycler]

Originally posted by Lizard King:

Originally posted by Illusive Soul:

if what OP saying is true, this is quite a big issue the DEV need to look in, you dont know who has the "Black Plat" and straight punish you for it is very unfair.

think about this, you get 100 black plat from L2 player, you know nothing and got punish for paying 1k plat, does that seems right to you ?




try make a post similar like this one to warframe own forum, people might start paying attention.

DE does occasionally ban people by mistake due to a false flag. But negative plat balance isn't one of them. I'm skeptical of the whole thing. Then again you can get a temp ban if you play a solo survival mission for too long so who knows.

This feature of negative plat balance, has existed for a long time already. It mainly exists to counter people who sell fake plat for real money. Essentially selling plat that the got by using stolen credentials, buying plat with it, then selling that dirty plat for a cheaper price. What is really weird is that this person has a negative balance of 1000 plat.

It wasn't that they traded a mod with a player with dirty plat for 10, then only 10 would have been deducted. Because DE is loosing money whenever the rightful owner tells the bank to refund their money back, directly taking money out of DE. How can I be that you somehow traded 1000 plat worth? Did you get that 1000 plat from just 1 dirty trader? Or did you trade 50 times to get 1000 play? Honestly this sounds like a classic case of trying to buy dirty plat.

I'm not trying to immediately believe that you are bad Dani, but your whole case seems suspicious as hell

[GreedRecycler]

Originally posted by Rooxon:

Oh I heard about this and yeah, it is completely unfair. I wonder why DE still practices it this way.

So apparently people can buy second-hand platinum from sketchy websites, then request a refund on those - said people go and trade the plat as usual for items, after the refund, DE removes the platinum and items obtained from their inventory... but screws everyone over that they *traded to*. Those people get a negative platinum value (exactly like your case) and when a player from our clan complained in the past about this to DE, sent them screenshots and all the proof needed, *he* got banned. :D How this made sense to anyone baffles me.

DE being DE, what else is there to say. It's actually written in the TOS, they reserve the right to do whatever they want to our accounts for any reason they want.

This happened to me before, so they deducted the dirty plat from my account, which was 8 plat. What is really weird about this case is that this person had a WHOLE 1K plat deducted. Did this person trade with only players with dirty plat until he got 1000? Or did this person paid money for dirty plat, and got 1000 from a scam account? You tell me which is more plausible?

[chaosbringer42]

Originally posted by GreedRecycler:

Originally posted by Rooxon:

Oh I heard about this and yeah, it is completely unfair. I wonder why DE still practices it this way.

So apparently people can buy second-hand platinum from sketchy websites, then request a refund on those - said people go and trade the plat as usual for items, after the refund, DE removes the platinum and items obtained from their inventory... but screws everyone over that they *traded to*. Those people get a negative platinum value (exactly like your case) and when a player from our clan complained in the past about this to DE, sent them screenshots and all the proof needed, *he* got banned. :D How this made sense to anyone baffles me.

DE being DE, what else is there to say. It's actually written in the TOS, they reserve the right to do whatever they want to our accounts for any reason they want.

This happened to me before, so they deducted the dirty plat from my account, which was 8 plat. What is really weird about this case is that this person had a WHOLE 1K plat deducted. Did this person trade with only players with dirty plat until he got 1000? Or did this person paid money for dirty plat, and got 1000 from a scam account? You tell me which is more plausible?

I can tell you are trying to get jesters with this response, but when it happened to me I was a medium sized trader and ended up -30~40k plat. Of course that was the first time people had massive cash-backed, and I took like a 3 day break after selling then buying (which is why I was low on plat and took such a hit), but still.

Also, there are a number of items that sell for 500+ plat regularly, its seriously not hard to make plat even when it isnt scammed.

[Raul's Heart]

Originally posted by Drago:

Okay, I might not be fully understanding entirely; and if so please just fill me in but it seems we are seeing that some folk traded you fake platinum and DE took it back - sure okay, this we understand - but if that is the case the plat balance would be returned to what it was prior to the trade. Were there any purchases on your end - cosmetics, slots, or forma/catalyst/etc - during this time as well? If they were through the in-game market and haven't been spent, DE support should be able to reverse those purchases as well taking you to the balance before the fraudulent platinum trade. If it was traded to other players, beforehand that leaves us in a bad spot of course, since it would just chain from other players and would likely get confusing though still perfectly within DE's power to do.

As for contact info, which are you looking for? DE policy is that any topic related to the game is to only go through DE Support but in the past influencers have had luck contacting DE Rebecca or Megan directly through private messages or email. That might not be as possible these days with their positions changing but if you could talk to them it is theoretical you could argue your case I guess. Or are you looking to contact their owners; Tencent?

I guess i have to go through tencent because they are not escalating my issue im being penalized for literally using a system they incorporated. They still havent gone into details about what items were reversed/refunded all they gave me was the date that i got the fake platinum which was at the literal start of this year. So i traded with someone at the start of the year didnt get penalized this entire time, the person who had the fake platinum originally gets banned and im still somehow being held accountable?

[Raul's Heart]

Originally posted by GreedRecycler:

Originally posted by Lizard King:

DE does occasionally ban people by mistake due to a false flag. But negative plat balance isn't one of them. I'm skeptical of the whole thing. Then again you can get a temp ban if you play a solo survival mission for too long so who knows.

This feature of negative plat balance, has existed for a long time already. It mainly exists to counter people who sell fake plat for real money. Essentially selling plat that the got by using stolen credentials, buying plat with it, then selling that dirty plat for a cheaper price. What is really weird is that this person has a negative balance of 1000 plat.

It wasn't that they traded a mod with a player with dirty plat for 10, then only 10 would have been deducted. Because DE is loosing money whenever the rightful owner tells the bank to refund their money back, directly taking money out of DE. How can I be that you somehow traded 1000 plat worth? Did you get that 1000 plat from just 1 dirty trader? Or did you trade 50 times to get 1000 play? Honestly this sounds like a classic case of trying to buy dirty plat.

I'm not trying to immediately believe that you are bad Dani, but your whole case seems suspicious as hell

Im just trying to get publicity on my issue and maybe a DE worker can see this thread and help me further. They are sketch they are vague they are not disclosing details to me. They are insisting there is nothing further they can do and i need to pay $50 to play the game again. When i request for more help via multiple tickets at this point i still get little to no information on anything

[GreedRecycler]

Originally posted by chaosbringer42:

Originally posted by GreedRecycler:

This happened to me before, so they deducted the dirty plat from my account, which was 8 plat. What is really weird about this case is that this person had a WHOLE 1K plat deducted. Did this person trade with only players with dirty plat until he got 1000? Or did this person paid money for dirty plat, and got 1000 from a scam account? You tell me which is more plausible?

I can tell you are trying to get jesters with this response, but when it happened to me I was a medium sized trader and ended up -30~40k plat. Of course that was the first time people had massive cash-backed, and I took like a 3 day break after selling then buying (which is why I was low on plat and took such a hit), but still.

Also, there are a number of items that sell for 500+ plat regularly, its seriously not hard to make plat even when it isnt scammed.

Aside form your trolly remarks, if you actually read my comment you can see that I also acknowledge it as a problem, one thing is for certain. DE suffering from cashback is obviously a dumb way for any business to loose money, players having to pay for it is also counter-intuitive, as that that means less players and paying customers in the long-run.

I'm guessing it isn't a common enough problem for DE to create a more robust system. It's too easy for scammers to create fake accounts and distribute fake plat. Had it happen to my friends as well, scammer account was banned 1 month after it happened. What would be a viable solution? I don't imagine DE would like to just tank the loss, you also do want severe punishment for those players that do pay for dirty plat, as you don't want to encourage criminal behaviour. You're left with a garbage scenario, where the money has to come from somewhere.

[Raul's Heart]

Originally posted by GreedRecycler:

Originally posted by Rooxon:

Oh I heard about this and yeah, it is completely unfair. I wonder why DE still practices it this way.

So apparently people can buy second-hand platinum from sketchy websites, then request a refund on those - said people go and trade the plat as usual for items, after the refund, DE removes the platinum and items obtained from their inventory... but screws everyone over that they *traded to*. Those people get a negative platinum value (exactly like your case) and when a player from our clan complained in the past about this to DE, sent them screenshots and all the proof needed, *he* got banned. :D How this made sense to anyone baffles me.

DE being DE, what else is there to say. It's actually written in the TOS, they reserve the right to do whatever they want to our accounts for any reason they want.

This happened to me before, so they deducted the dirty plat from my account, which was 8 plat. What is really weird about this case is that this person had a WHOLE 1K plat deducted. Did this person trade with only players with dirty plat until he got 1000? Or did this person paid money for dirty plat, and got 1000 from a scam account? You tell me which is more plausible?

Ive never engaged in high plat offers for low items, I only trade high amounts of plat for rare items like arcanes, prime mods,frames, rivens. And ive never had an issue in the past ever now all of a sudden im a culprit in the secret ring operation of underground plat dealers i guess lmfao

[GreedRecycler]

Originally posted by Dani:

Originally posted by GreedRecycler:

This feature of negative plat balance, has existed for a long time already. It mainly exists to counter people who sell fake plat for real money. Essentially selling plat that the got by using stolen credentials, buying plat with it, then selling that dirty plat for a cheaper price. What is really weird is that this person has a negative balance of 1000 plat.

It wasn't that they traded a mod with a player with dirty plat for 10, then only 10 would have been deducted. Because DE is loosing money whenever the rightful owner tells the bank to refund their money back, directly taking money out of DE. How can I be that you somehow traded 1000 plat worth? Did you get that 1000 plat from just 1 dirty trader? Or did you trade 50 times to get 1000 play? Honestly this sounds like a classic case of trying to buy dirty plat.

I'm not trying to immediately believe that you are bad Dani, but your whole case seems suspicious as hell

Im just trying to get publicity on my issue and maybe a DE worker can see this thread and help me further. They are sketch they are vague they are not disclosing details to me. They are insisting there is nothing further they can do and i need to pay $50 to play the game again. When i request for more help via multiple tickets at this point i still get little to no information on anything

I wonder if DE keeps records about who you have traded with, and if there is a way to accurately separate innocent players from the ones who actually buy fake plat. I'm not sure if they are unwilling to invest in that kind of system, or if this doesn't happen enough to cause them to care.

[Raul's Heart]

Originally posted by GreedRecycler:

Originally posted by chaosbringer42:

I can tell you are trying to get jesters with this response, but when it happened to me I was a medium sized trader and ended up -30~40k plat. Of course that was the first time people had massive cash-backed, and I took like a 3 day break after selling then buying (which is why I was low on plat and took such a hit), but still.

Also, there are a number of items that sell for 500+ plat regularly, its seriously not hard to make plat even when it isnt scammed.

Aside form your trolly remarks, if you actually read my comment you can see that I also acknowledge it as a problem, one thing is for certain. DE suffering from cashback is obviously a dumb way for any business to loose money, players having to pay for it is also counter-intuitive, as that that means less players and paying customers in the long-run.

I'm guessing it isn't a common enough problem for DE to create a more robust system. It's too easy for scammers to create fake accounts and distribute fake plat. Had it happen to my friends as well, scammer account was banned 1 month after it happened. What would be a viable solution? I don't imagine DE would like to just tank the loss, you also do want severe punishment for those players that do pay for dirty plat, as you don't want to encourage criminal behaviour. You're left with a garbage scenario, where the money has to come from somewhere.

Its just so unfair that im being penalized and im desperately contacting DE via support tickets and im getting no help and no proper information revolving around my case.

Im trying to spread awareness that TRADING WILL BAN YOU. I never expected it, You probably dont right now. but one day u can trade with a rando and get your acct locked

[Raul's Heart]

Originally posted by GreedRecycler:

Originally posted by Dani:

Im just trying to get publicity on my issue and maybe a DE worker can see this thread and help me further. They are sketch they are vague they are not disclosing details to me. They are insisting there is nothing further they can do and i need to pay $50 to play the game again. When i request for more help via multiple tickets at this point i still get little to no information on anything

I wonder if DE keeps records about who you have traded with, and if there is a way to accurately separate innocent players from the ones who actually buy fake plat. I'm not sure if they are unwilling to invest in that kind of system, or if this doesn't happen enough to cause them to care.

They stated in my first ever support ticket that they permanently banned the Original person and had removed the fake plat from everyone he ever traded with

[GreedRecycler]

Are you in any Warframe creator's Discord? It's evident that you aren't going to get the support you need by emailing DE Support, better to find a content creator that is interested in making a Warframe video about a lesser known problem, and raising awareness that it can literally lock you out of your account.

That way someone internal might actually take your case seriously from that. That's how anything gets changed these days.