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They do try to speed up tickets by not really checking much or refusing to do so, however as soon you demand it as a european citizen, they will have to drag on the issue and provide what you want.
Other companies have similar support behavior but as soon something that serious happens, they comply.
If you believe they are not obeying to such laws, you need to provide an actuall support message stating that you want said information and the reply from support saying they refuse to give said information.
If you don't have proof, this entire topic is pointless.
Lucky for me i got proof and recorded Every ticket/Approach of me that i've done past few 18 months towards Digital extremes, I've made from every Submit ticket a screen shot, And in my account As you logg in the websites, You can see the history of actions that you have done (unfortunaly the main account they blocked acces to even check into the account details)
but lucky for me i already recorded that before they blocked it totaly.
The ban will still stand. Do you want to contest the ban? How would you contest it? DE has every right to ban you and GDPR has nothing to do with it.
You can however request that they completely wipe your account and personal information.
1. Good. GDPR is so horrible a bit of legislation that European governments have exempted themselves from compliance - because its 'too hard' for them.
2. This actually has nothing to do with GDPR.
A programer asked under the GDPR, for support to deliver the program that was caught under the radar, because while most may think it was something normal like cheat engine, the programer knew something was wrong because he didn't have anything of the sort.
After some dialogue with support, they finnaly revealed the program that was caught by the blacklist and this was given in a raw format, so nothing like cheatengine.exe, far from it.
The programer was able to identify the mistake because he recognized the hash, it seems along the lines of getting the list of running processes, something went wrong because it was including something in the black list that wasn't supposed to be there.
The programer and the other players affected were unbanned afterwards, you know for something that was initially permanent, with no chances to appeal and unreversable.
OP might be in a similar boat, yes, you can request this information, but even if you get it, try and get google ready to search for the hash meaning as it might be something harmless (and a mistake) or it can be something obvious like cheat engine.
So yes, similar to past cases, you can request info under the GDPR laws, you can request what they had on you and to provide the program that was detected.
I'm saying this based on past experiences i saw, DE isn't the only company making games, other companies also have support and there have been previous situations where players actually managed to get the info, altough being an european user helps alot.
DE can ban for whatever motive they want, however, they can't just make this a habbit or neglet it, you don't want to show to the world that you ban for your own mistakes, that doesn't give great publicity to your company, that is why they try to back up the bans with atleast something.
If you (OP) believe that they made a mistake, seek out the info and show it.
I just hope this doesn't turn out to be a huge disapointment with "i left cheatengine64.exe open" or something like that.
Was your mother's uncle's best friend from college's roomate's sister involved?
If you're actually serious about pursuing legal action, you're going about it the wrong way. Also not only are you completely in the wrong, they did nothing to wrong to the GDPR (nothing about this has even anything to do with personal information).
Best thing you can do is talk to them like a human being. I've have my account suspended for a misunderstanding that I had no control over, but I submitted a ticket and treated them with respect and things were fine. Get in touch and see if you can start back from the beginning (and don't try to piss them off this time). When you throw around accusations and demands no one is going to want to help you and I'm sure they'd rather spend the time helping someone else. One more thing, run your messages through a spell check as if your posts are anything to go by you're making things hard to read.
Also discussing disciplinary action is against the TOS (I actually read it) so don't be surprised when this thread gets locked.
You apparently have a misunderstanding of what the GDPR is, means, and what it protects for you. It protects your "Personally Identifying Data", PID, from being used against your will or without your permission.
Now a PID is things such as your name, address, phone, bank account info, website history, screen names online, IP address: these are all PID's that the GDPR protects you from being used by other people. That example you gave of a programmer being banned and asked under GDPR for their reason, under GDPR law DE didn't have to show it to him. They could have just deleted all the info on their end and that would be in accordance with GDPR law. They must have seen their dumb mistake and unbanned the people.
Regardless you stated that DE banned you for harassing people and staff, I assume on the forum, which is a violation of TOS and EULA everywhere. Now you want to impose GDPR to say they have to show you proof of what you did and their specific reason for banning you. The simple answer is under GDPR they don't have to do anything for you except delete all your info.
You went and apparently talked smack on a forum or chat, which is considered a public place so whatever you did or said is public and not protected under GDPR, and now you want answers. For all I know you did absolutely nothing wrong and said nothing bad, I know DE dosen't like haters, I have yet to see proof myself of that, just internet rumors now, but you did so in public. Which if you get permabanned for constructive criticism that's one thing. But if you're just being an asshat that's on you.
So OP under GDPR DE owes you nothing. sorry. It's crap but it is what it is.
He's trying to gather the info they have that caused the suspension, i don't know how he talked to support (probably not a light tone way given support reaction), but he can request this data, because if a company provides a service in the EU, they need to comply with these requests.
If this data is requested, i believe the company has 30 days to respond and one thing they can't do is delete the data, as that is an instant fine.
Support and DE likely know this, they aren't stupid to the point of deleting requested data, i'm just mentioning this to you so you understand, for players this might be peanuts, we have almost nothing to lose, but if you work at a company you can't be careless like that.
Explain to me if my understanding is wrong here, but GDPR data would not include forum posts, to my understanding. PID's is all he can request and all that is protected. Forum posts are public. Please specify for me cause I'm American and I wish we had laws like GDPR here. Will never happen but one can dream.
Forums posts is different, i honestly don't know what kind of data he wants to see, if it's ingame chat logs, forums logs,.....
But he can request those, assuming he does politely and makes it clear that he is an european user and wants that info that was collected.
But, was he clear about the request? because i honestly don't know, did support know that he was european, did support know after he stated the 1st time or did he flipped the table after that 1st ticket?
I feel like OPs intention are ok, but he may have gone the wrong way, for example, he can't receive help if he insults support, ppl won't be friendly that way.
DE did update the privacy policy to comply with GDPR some time ago: https://www.warframe.com/privacy
An in there there is a field stating the following
and
They can do this for non EU citizens, but they can decline aswell (most likely) and there is nothing you can do.