"YOU CANNOT PURCHASE PLATINUM WHEN YOU ARE SUSPENDED" .... What?!

[urBestAngel]

Hey Guys!
I was greeted by this delightful message when I clicked "Prime Acess" after logging in on the website... *Edit* I just tried clicking "Buy Platinum" and it shows the same message What the hell is going on!
I haven't played warframe for idk.. a year? I have no bloody idea.
I decided to return because I was watching a few videos on youtube and I started missing Warframe...
Ehm...
What's going on..?
Can someone help?

[urBestAngel]

Just found out something...
"Suspended

Your account has been suspended and you therefore do not have permission to access this site.
Your suspension will be lifted on January 1, 2035."

What the f**** ?!

[Donitsi]

We don't know the reason. Contact Warframe support.

[VeeDemo]

Originally posted by Michael:

I haven't played warframe for idk.. a year??

Pretty sure its DE locking your account so hackers wont target it, ask their Zendesk for help.

[urBestAngel]

Originally posted by Papa Demo:

Originally posted by Michael:

I haven't played warframe for idk.. a year??

Pretty sure its DE locking your account so hackers wont target it, ask their Zendesk for help.

Gonna contact support.
I think that's okay? I'm gonna send a ticket.

[Medsuit]

i read a revieuw about a guy also losing he's account to a suspension without any reason.
i hope you get yours back.

[urBestAngel]

Originally posted by Obstrusive:

i read a revieuw about a guy also losing he's account to a suspension without any reason.
i hope you get yours back.

Yup, I got a response in a matter of minutes.
It said someone could have been using a third party on my account ( maybe hacked?).
The support lifted the suspension and told me to be careful, change password etc.

[☆SaruもLEX☆]

Originally posted by Michael:

Originally posted by Obstrusive:

i read a revieuw about a guy also losing he's account to a suspension without any reason.
i hope you get yours back.

Yup, I got a response in a matter of minutes.
It said someone could have been using a third party on my account ( maybe hacked?).
The support lifted the suspension and told me to be careful, change password etc.

This usually happens when you're away for a while. Sometimes they suspend it so no one can get control of it. Sending in a ticket usually solves it the same day. Congrats, and enjoy.

[urBestAngel]

Originally posted by ✪Tyrant:

Originally posted by Michael:

Yup, I got a response in a matter of minutes.
It said someone could have been using a third party on my account ( maybe hacked?).
The support lifted the suspension and told me to be careful, change password etc.

This usually happens when you're away for a while. Sometimes they suspend it so no one can get control of it. Sending in a ticket usually solves it the same day. Congrats, and enjoy.

Thanks, Cheers!