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Devs don't read here, and a forum post of all things, here or on their official forums, won't do a thing. Their support has been ♥♥♥♥-slow recently, it took them over a week to tell me "sorry we can't help you with your problem", though that wasn't related to anything as big as your problem. Sorry to say, but you just have to wait for them to respond to your ticket.
Also, the anniversary 'event' is still up for 6 days. If it's nearly been a week since your ticket, hopefully you'll be responded to soon. You have nearly a week left to get your stuff.
Secondly, there is nothing we can do for you here or on the official forums. The only folks that can review your account and get you unbanned if the reason for doing so is legit, are the support folks. Sadly, they do have a sizable backlog, but they will get back to you. Posting here is not going to speed that up.
Thanks.