Is anyone else not getting emails for the 2FA codes?

[Magnolia]

I hadn't played in a month or so and didn't change my PC but when I tried to log in again, 2FA appeared and said it would send an email with a code but despite multiple tries, I didn't get any email at all. Support desk is of no help either. I keep getting the same automated message asking for my logs and dxdiag when that clearly has nothing to do with my problem here.

Why give the option to 'better protect' our accounts when the system itself is so unreliable. I should mention that this isn't the first time it has happened to me in the past 2 years. It's unreliable and really ruined the mood.

[Spoonybard]

I made a separate thread about not receiving an activation email. I think their email system is just down at the moment :(

[Cydonia]

i have the same problem

[Magnolia]

Originally posted by The Passionate Nightman:

I made a separate thread about not receiving an activation email. I think their email system is just down at the moment :(

I don't think it's down but rather the traffic might be overwhelming it. I've only just received 3 emails for the 2FA codes from login attempts that were made hours ago so those codes are completely useless atm. It's ♥♥♥♥♥♥♥ slow. While they're enjoying their holidays, today is one of the only days I get to rest and this really ruined my entire day.

[Grill Gamer (dont cook on me XD)]

I have this same issue it's been 3 days and I havent recieved any of the emails about codes. tried to log in about 20 times over the last few days. still nothing.

[Visceral Attack]

same thing here, guess they just dont give a ♥♥♥♥.

[Magnolia]

Apparently for those who can't recieve the emails for 2FA codes, it's because of your email provider. In that case, it's Microsoft's Outlook/Hotmail. I have talked to DE's Support and it's something to do with MIcrosoft's servers not receiving the emails that the game sends out.

So your best option is to contact support at: https://digitalextremes.zendesk.com/hc/en-us
and ask them to manually switch the existing email that's tied to your game account to another email provider like Gmail or something. I managed to get mine sorted out and Gmail is definitely working for me.

Do give it a shot.

[fragball]

Originally posted by Nilmon:

I hadn't played in a month or so and didn't change my PC but when I tried to log in again, 2FA appeared and said it would send an email with a code but despite multiple tries, I didn't get any email at all. Support desk is of no help either. I keep getting the same automated message asking for my logs and dxdiag when that clearly has nothing to do with my problem here.

Why give the option to 'better protect' our accounts when the system itself is so unreliable. I should mention that this isn't the first time it has happened to me in the past 2 years. It's unreliable and really ruined the mood.

can't say that happened to me ever in about 4 years (or since whenever we got the system). also can't see a reason why this would "ruin" you mood whatsoever (mood has nothing to do with security afterall - never should).
you might get the message out of a total rational reason, you know? because there might be attempts of hijacking the account for one, or maybe your computer (or your privat network) displaying "unusual" behaviour - not neccesarry of the malicious kind, but unusual nonetheless.
the support should be able to point to a "why" here, but i doubt they will (which is rather sad, but true with most supports nowadays). so, you can check your own system for anything out of the normal: anything running that shouldn't, or might be responsible but beside that, fully legit, using a rather "speciallized" network setup at your place, using "uncommon" methods to connect to the internet (e.g. wireless 3G/4G, satelite-uplink, vpn, proxies, multi-hops, etc...) and also if your accounts of warframe and the used mail account had any reports or indictions of intrusion - a regulary change of your credentials is also suggested, but make sure your machine is clear of anything that might try to listen in before doing this - do this by scanning your drives (at least the one your OS is running from) with a clean boot-device (USB or optical) where a AV-scanner with the newest definition file is running from, checking your system (that is way more secure, than trying a scan with your installed AV... you DO have one running, do you???). how to create such a boot-device, is easily found on the net, incusive the software (that usually is freeware too) - you only need a usb stick, drive or an optical medium (DVD or even CD) at the ready.

Originally posted by Visceral Attack:

same thing here, guess they just dont give a ♥♥♥♥.

Do give it a shot. [/quote]

no, i don't think that's the case, it's more like they have far too much to do - and it's likely out of their hand too, since you own the mail account, not DE. so solve your own problems with your own hands...

Originally posted by Nilmon:

Apparently for those who can't recieve the emails for 2FA codes, it's because of your email provider. In that case, it's Microsoft's Outlook/Hotmail. I have talked to DE's Support and it's something to do with MIcrosoft's servers not receiving the emails that the game sends out.

So your best option is to contact support at: https://digitalextremes.zendesk.com/hc/en-us
and ask them to manually switch the existing email that's tied to your game account to another email provider like Gmail or something. I managed to get mine sorted out and Gmail is definitely working for me.

Do give it a shot.

that might the reason for some not getting the mail, but not why you get the message in the first place. though i wonder about why MS mail service still should be not working (it does on my end just fine btw) since all our detectos not seeing anything about a problem with outlook/hotmail in the last few days - which doesn't rule out regional problems due to errors at local ISP's (or rather their routing hardware).

[Magnolia]

I don't care what you think, I got a direct response from a DE staff so I'd rather listen to them than some conspiracy theorist who can't read. Who are you to tell me how I should feel about anything or whether you know what my circumstances were at the time? I'm not going to go through your entire text wall since you didn't try to put any thought into any of it but they told me that the problem is currently on Microsoft's end. The service itself might be working but they are falsely flagging emails sent by the game so most of us aren't receiving the activation codes even if warframe is on the safe senders list. The problem is as simple as that.

Reponse from [DE]Matt:

"If you are not receiving any e-mails at all, at this point the only immediate solution is changing the e-mail attached to your Warframe account to a non-microsoft service. If you are not able to pursue either of these options you will need to wait for a solution to the problem to come through from Microsoft whom we are currently working with to resolve this issue."

Your argument of "it never happened to me so it shouldn't have happened to you" makes no logical sense whatsoever. If you've ever handled anything tech-related, you know that is complete ♥♥♥♥♥♥♥♥.You can continue with your consipracy theores but there you go. You forget the simple fact that we don't own these free email services, so problems are server-side not client-side and there's very little we can do on our end.

Keep your gibberish to yourself. It's like a kid trying to sound smart by using a bunch of technical jargon they found in the dictionary that has nothing to do with the problem at hand. If you're not a kid, you might want to start communicating like a functional adult.

[RoseOfSithis]

I have the same issue. I've been trying to login for 5 days, without any luck. I think DE should allow us to change manually the email we have linked to our accounts. At least, once.