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He meant maybe you didn't pick up 10 void traces before the mission ended. If you don't unlock your relic, you don't get to pick a reward from someone else's either.
That's not a bug, that's just how the system ensures people don't scam a group by bringing a relic, but not unlocking it, and just expecting to get the reward from someone else's.
Sometimes the game can bug out and not update your progress. You can try to file a ticket, but you should hopefully have a screen shot of your "last missions results" screen to prove that you were supposed to get it.
There IS a bug where it seems that you pick up 10, get the message and so on.. But you still don't get any reward