Collector Edition : cannot find second copy

[Keegan]

Hello there,

I know this is a common question since I have found several threads about it, but none has solved my problem.
I bought DOS Collector Edition just before Christmas on Steam, but I haven't been able to find the second copy yet. I know it should be in my Steam inventory but there is nothing here. I thought it would come after a while but it has been 3 weeks now, I have logged out and in, installed the game, played the game a bit, and yet there is no second copy in my inventory.

What can I do ?

Thanks in advance for you help.

[1MantisPhoenix]

Buy Divinity: Original Sin Enhanced Edition - Collector's Edition
Includes: Two copies of Divinity: Original Sin – Enhanced Edition, Classic games Divine Divinity and Beyond Divinity, Design Documents, Art Pack and Soundtrack.

Look in steam inventory -

You cannot have two copies of a game on one steam account,
it makes no sense.

[Keegan]

I know, that is why I looked into my inventory. But like I said in my OP, I don't have the second copy in my inventory.

[1MantisPhoenix]

You should contact Larian studios directly AND log a steam support ticket:
email: [e-mail]
CC in ; [e-mail]

[Keegan]

Thank you, I will do this immediately.

[Keegan]

Well I sent the email to Larian but I just can't log a Steam ticket, absolutely no available choice for it :(

[1MantisPhoenix]

Originally posted by Keegan:

Well I sent the email to Larian but I just can't log a Steam ticket, absolutely no available choice for it :(

in the top left of the steam interface, click help , and support is there. It will allow you to backtrack to any steam purchase made. Select this game, and let them know. If you did get it they will let you know where to find it.