Help! I am Stuck!

[Electricskis]

I closed three valves, except for the greenhouse, and found the wind-up key, and I can't get the music box from the psycho. I know that I need to knock 3 times to get him to break the window, but nothing is happening. Please help

[craebinx]

Having the same issue, need help please

[mcquigan]

Originally posted by Electricskis:

I closed three valves, except for the greenhouse, and found the wind-up key, and I can't get the music box from the psycho. I know that I need to knock 3 times to get him to break the window, but nothing is happening. Please help

What time is it?
I'm not sure where you both are.
Do you have the crayon? The inmate needs calmed. Bruno mentions that music calm him. Have you played music for him?

[AgustinCordes]

Guys, are you playing on Mac? I just had a reported issue about this and we're working on it.

[craebinx]

Originally posted by AgustinCordes:

Guys, are you playing on Mac? I just had a reported issue about this and we're working on it.

Yes, I am playing on a Mac, thanks for the update

[AgustinCordes]

OK, please stay tuned.

[Electricskis]

Yes, I also am playing on Mac

[AgustinCordes]

Alright, I have a very good lead -- looks like we're doing something when it comes to queuing videos that Mac doesn't like. Unfortunately, we'll have to wait until Monday to deliver this patch because the team needs to delve into the code. Just wanted to confirm that I was able to reproduce the issue. Sorry about this!

[AgustinCordes]

Fix confirmed, patch imminent!

[AgustinCordes]

Patch is live (1.1.25421), thank you for your patience! The Mac version is very stable now, save for one pending issue involving cutscenes missing sound, which isn't game breaking. We're working on that.

[Electricskis]

Thank you so much!!!