About -V Coin Problems

[The Quinfall]

We have received reports of inconsistencies in some players' V Coin balances and our team will make the necessary corrections. Please reply with the details below to help us resolve this issue as soon as possible:

Server:
In-game name:
Previous V-Coins amount:
Screenshot of the purchase (Purchase History on Steam):
Screenshot in-game of V-Coins amount:
Relevant information:

We sincerely apologize for the inconvenience caused and greatly appreciate your understanding and patience as we address this matter.

Thank you for your cooperation,
Quinfall Team

[Spazztic]

Server: Americas 1
In-game name: GreenNipples
Previous V-Coins amount: 10$
Screenshot of the purchase (Purchase History on Steam): https://i.postimg.cc/YSs7R5Fp/image.png
Screenshot in-game of V-Coins amount:https://i.postimg.cc/nhVtJFYF/image.png

elevant information:

I purchased coins from a 10$ pack, but only got 5$ worth of coins.
So i lost 550 coins
I used what i had though.
I made a post about it in the forums here when it happened.

[xVx]

Здравствуйте! Можете ли вы мне перенести тот остаток средств на нового персонажа, на новом сервере! Потому что я сейчас играю на новом сервере, и не хочу вам донатить! Верните деньги! Могу вам отправить скрины! Могу вам всё предоставить! Только х.. вы чё сделатете! Криворукие!

[ヒロマルマル]

Server: Asia 1
In-game name: hiromaru
Previous V-Coins amount: 10$
Screenshot of the purchase (Purchase History on Steam):
https://gyazo.com/4664232c9a8db0cb82b48dbde4faacf8
Screenshot in-game of V-Coins amount:
https://gyazo.com/c68b07b8d50794e2d30e35b9c1ddb6ba

Relevant information:
Purchase history
Inventory slot expansion +16
V-coin -120

[通缉犯]

Server:Asia1
In-game name:ChianT
Previous V-Coins amount:More than 6 thousand V
Screenshot of the purchase (Purchase History on Steam): https://i.postimg.cc/W4cYYgyL/123.png
Screenshot in-game of V-Coins amount: https://postimg.cc/3krX58pp
Relevant information:Three fashions, 5 backpack expansions, warehouse expansions, etc., name change cards, etc

O zamanlar sunucudaki çeşitli sebeplerden dolayı artık Asia2 alanıyla oynuyordum ve V coin'leri Asia2 alanına transfer etmeyi talep ettim.

[通缉犯]

From February 1st to February 21st, the negative top-up number was not fixed, resulting in all 2 characters in the merge area being negative and unable to purchase items.

Server: Asia1
In-game name: ChianT
Previous V-Coins Amount: Over 6000 V
Purchase screenshot (purchase history on Steam): https://i.postimg.cc/W4cYYgyL/123.png
Screenshot of the game with the amount of V-Coins: https://postimg.cc/3krX58pp
Related information: 3 fashions, 5 backpack expansions, warehouse expansions, etc., name change cards, etc

Apply for compensation.

[随便玩玩的]

Server: Asia 1 In-game name: Mlgbbdb Previous V-coin amount: 20 Current in-game V- amount: -490 Purchase screenshot: I don't know how to upload. Check it out.

[磯野家]

Server:Asia1
In-game name:Sazaebon/Namihei
Previous V-Coins amount:I don't know because I can't log in
Screenshot of the purchase (Purchase History on Steam):http://or2.mobi/data/img/362696.jpg
Relevant information:At the same time, I could no longer see other players or enemy MoBs, and I was unable to defeat them, meaning I was unable to progress in the game/quest.

[Inquisitor Zalinto]

I already sent in DM on the 26th. I don't want to post all my information about purchase history and stuff public on here. I heard in patch notes on 27th that it was fixed but it was not. So I don't know what is going on with my case.

[Echo]

Originally posted by The Quinfall:

We have received reports of inconsistencies in some players' V Coin balances and our team will make the necessary corrections. Please reply with the details below to help us resolve this issue as soon as possible:

Server:
In-game name:
Previous V-Coins amount:
Screenshot of the purchase (Purchase History on Steam):
Screenshot in-game of V-Coins amount:
Relevant information:

We sincerely apologize for the inconvenience caused and greatly appreciate your understanding and patience as we address this matter.

Thank you for your cooperation,
Quinfall Team

[Echo]

Bring it to your attention that the IN store buy button does not show on wide screen monitors i have to knock the resolution down to see it. then bring it back to play.. i think others are wondering how to buy and they may play at this resolution as well.

[Mel]

Originally posted by Inquisitor Zalinto:

I already sent in DM on the 26th. I don't want to post all my information about purchase history and stuff public on here. I heard in patch notes on 27th that it was fixed but it was not. So I don't know what is going on with my case.

It's absolutely INSANE that they're calling for this information to be posted publicly. I'm shocked. I have the game installing for the first time right now and I'm considering pausing it and refunding just based on how weird this is.... but I probably won't. Still. Odd.

[CNpunker]

Server:Asia1
In-game name:Abandoned
Previous V-Coins amount:400+5750-220-500-1500-2500-900=530V
Screenshot of the purchase (Purchase History on Steam):
https://steamcommunity.com/sharedfiles/filedetails/?id=3418516013
Screenshot in-game of V-Coins amount:
https://steamcommunity.com/sharedfiles/filedetails/?id=3418515314
Relevant information:
https://steamcommunity.com/sharedfiles/filedetails/?id=3418520838

[Ухилянт (JimBo)]

I'm waiting for this game as a gift from the developers)

[佐藤優雪]

Server: Asia1
In-game name: LISA
Previous V-Coins amount: 12000
Screenshot of the purchase (Purchase History on Steam):
交易編號：157163780591478896
Screenshot in-game of V-Coins amount:
-11990
Relevant information:

[Jack Uarabey]

the in-game shop doesn't work, when I press "add V-coins", then "buy 1.050 V-coins ($9.99)" button >>> nothing happens