Bug Reports

[Lost Sock Studio]

If you experienced any issues or bugs in the game you can report it here.
Please include as many details about the bug/issue as you can and
we'll do our best to address and fix them as soon as possible.

Thank you for helping us improve Escape From Mystwood Mansion!

[Lost Sock Studio]

SteVieh445 a écrit :

I threw my package into the water in the winter garden which made it disappear. xD So I couldn't deliver the package in the library. :')
I can't jump in there, why does the invisible wall doesn't count for my package? I got scammed! :D

It's a lesson in handling the package carefully ;)
So, remember, the next time you have a package that needs delivering, let's keep it dry and safe!

[Kyvarawyn]

On the last puzzle Portrait #2 translates to Ten to Four which is 3:50 or the 3 and 10's place on the clock which have the assigned letters E and O with the code needing an L either it needs to say Ten to five or have the E and L swapped on the clock for the correct combination for the lock. as i sit here trying to figure out what Uneock is. After thinking about it for 5 minutes I realized what it was supposed to be.

[Tricky Joe]

Kyvarawyn a écrit :

On the last puzzle Portrait #2 translates to Ten to Four which is 3:50 or the 3 and 10's place on the clock which have the assigned letters E and O with the code needing an L either it needs to say Ten to five or have the E and L swapped on the clock for the correct combination for the lock. as i sit here trying to figure out what Uneock is. After thinking about it for 5 minutes I realized what it was supposed to be.

Is the idea there that the hour hand would be almost up to the 4 on a real clock?. Although if that's the case then the half-past time has a problem as the hand should be between two letters.

[Tricky Joe]

Since grammar/spelling was mentioned before, I noticed "Couunt" (two Us) in a post-it in the final room, attached to the note with the instructions for opening the library gate. Obviously puzzle fans are pedants!

[Tricky Joe]

I had some control issues. I was using an X-box controller on Steam Deck (and I had the same problems with a PS5 DualSense controller).

The game is built for mouse, but a controller works. I don't know if that's because the Steam Deck makes it work, or if the game does it, but it's there. But none of the button prompts are for controller, so it requires some trial and error. (For others playing: right trigger is left mouse click, left trigger is right mouse click, B (on X-box) was Inspect, A is jump.)

However, *there is no crouch button*. Crouching is useful for seeing things up close, but required only once I think (maybe twice if you include a puzzle in the library). But that one time is crucial! There's a button in the very first room that cannot be seen without crouching. So as a controller user, I couldn't get out of that room! My solution was to remap crouch to the TAB key, and then with Steam Deck I could press STEAM+D-pad-down to activate it.

The biggest issue was the right joystick being a mouse: it's waaaaay too fast. I was able to get into the settings menu and turn the sensitivity down, which made it possible to turn sensibly without doing three rotations at once, but nothing made it less sensitive on mouse interactions (the menu itself, all combination locks, and some individual puzzles). I would nudge the stick left and right and hope that it was a small enough movement to get the cursor in place.

So that's my biggest (and really only) complaint: lack of controller support makes it hard to play, and in one case it's almost impossible to solve a puzzle. It would be great to see those things addressed. (But I've finished the game now so you'd be doing it for future players, not me. :D )

Cheers.

[LightManMage]

So if you try placing one of the potted plants in the garden level onto one of the set plates on the table... the potted plant seems to vanish. I tried mousing all over the place and couldn't find it, leaving me with just the four potted plants.

[Lost Sock Studio]

Kyvarawyn a écrit :

On the last puzzle Portrait #2 translates to Ten to Four which is 3:50 or the 3 and 10's place on the clock which have the assigned letters E and O with the code needing an L either it needs to say Ten to five or have the E and L swapped on the clock for the correct combination for the lock. as i sit here trying to figure out what Uneock is. After thinking about it for 5 minutes I realized what it was supposed to be.

The way the cipher works is that you are supposed to take the numbers from the paintings (in this case 4 and 10) and put the clock hands to those locations. So it is working as we intended :)

[Lost Sock Studio]

Tricky Joe a écrit :

Since grammar/spelling was mentioned before, I noticed "Couunt" (two Us) in a post-it in the final room, attached to the note with the instructions for opening the library gate. Obviously puzzle fans are pedants!

Haha, not surprising that puzzlers pay close attention to detail ;) Anything can be a clue!
I'll fix the typo of "Count"! Thank you!

[Lost Sock Studio]

Tricky Joe a écrit :

I had some control issues. I was using an X-box controller on Steam Deck (and I had the same problems with a PS5 DualSense controller).

Yes, as you said, the game is built for keyboard and mouse. I think Steam does some magic to make it work with controllers / Steam Deck, but since the game was not built for this it can be a bit janky..
But, the good news is that we have planned to add official controller support. So that will be added into the game in a future update!

[Lost Sock Studio]

LightManMage a écrit :

So if you try placing one of the potted plants in the garden level onto one of the set plates on the table... the potted plant seems to vanish. I tried mousing all over the place and couldn't find it, leaving me with just the four potted plants.

Thank you for bringing this to our attention (and therefore helping to make the game better for future players)! We managed to reproduce the bug, and it will be fixed in the next patch :)

[kadaj]

Hi!
I'm playing on mac using Parallels Desktop. I have some issues =|
* The game randomly crashes in the library location when I came closer to books with letters. It's always freezes in this place
* Code to color puzzle violet do nothing

[Lost Sock Studio]

kadaj a écrit :

Hi!
I'm playing on mac using Parallels Desktop. I have some issues =|
* The game randomly crashes in the library location when I came closer to books with letters. It's always freezes in this place
* Code to color puzzle violet do nothing

Hi!

The game is developed and tested on native Windows machines. Unfortunately, we can't guarantee that the game will work on Linux or Mac through Windows virtualization. We're a small team of 2 with limited resources, which is why we can't test and support other operating systems besides native Windows.

The code to the color puzzle is supposed to be 'purple'.

[kadaj]

Lost Sock Studio a écrit :

kadaj a écrit :

Hi!
I'm playing on mac using Parallels Desktop. I have some issues =|
* The game randomly crashes in the library location when I came closer to books with letters. It's always freezes in this place
* Code to color puzzle violet do nothing

Hi!

The game is developed and tested on native Windows machines. Unfortunately, we can't guarantee that the game will work on Linux or Mac through Windows virtualization. We're a small team of 2 with limited resources, which is why we can't test and support other operating systems besides native Windows.

The code to the color puzzle is supposed to be 'purple'.

OK, I understand
Thank you very much!

[lea04]

i can't finish the game. the outside doesn't load. i just fall into the void when i try to leave the house.

[Skumhat]

Zoom In/Out: Just started the game. Some keys was not assigned by default and am a bit puzzled that the zoom in and out can't be assigned to the mousewheel in settings. Is that a bug?
PC-Windows 10. Mouse: MX Master 3S