Troubleshooting / FAQ

[Flipline Studios]

Having issues while playing Papa's Freezeria Deluxe? We've put together some tips that may help with various problems that might come up depending on your specific PC hardware:

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How to Find the Local Game Files

Some options below may require you to edit the local files that were installed with the game. You can find the local files by opening Steam, going to your Library, right-clicking the game title on the left, and choosing "Manage > Browse local files". (You can also click on the game in your library, then click the Gear/Settings icon and choose "Manage > Browse local files".) This will open the folder where the game is installed on your PC.

How to Find your Saved Data

If you need to access the files for your saved data, they are located in:

C:\Users\YOURNAME\AppData\Roaming\com.flipline.papasfreezeriadeluxe\Local Store\#SharedObjects

The "AppData" folder is sometimes hidden on Windows. If it is, from your Users folder go to View > Options > Change Folder and Search Options, then choose the View tab in that popup, then find the toggle for "Show hidden files, folders, and drives". You should now see the AppData folder, and can dive deeper into it to find the game's save files.

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Lagging or slowdown while playing

We've tried to make the game run smoothly on as many devices as possible as-is, but there are some combinations of Windows versions, video cards, drivers, or monitors that may have some issues with lagging or slowdown. Here are some options to try to see if any of these will improve things:

1. Change quality setting or window size

Within the game, click the Gear/Settings icon or press the Escape key to open the App Settings window. You can try different quality settings here, or switch to a windowed mode instead of full-screen at various sizes. If you have a 4K or higher-res monitor, switching to a smaller window may help in that case.

2. Try running the game locally instead of through Steam

In some situations, there may be an issue with Steam or the Steam Overlay that's causing the game to lag. You can try running the game locally instead, to see if that improves things. First go to the folder where the game is installed (see How to Find the Local Game Files above), and then run "Papa's Freezeria Deluxe.exe" right from this folder.

3. Try running the game in compatibility mode

Especially with monitors with a high refresh rate, you may be able to improve performance by running the game in compatibility mode. First go to the folder where the game is installed (see How to Find the Local Game Files above), then right-click on "Papa's Freezeria Deluxe.exe" in this folder. Go to Properties, then click the Compatibility tab in this window. Under Compatibility mode, click the checkbox for "Run this program in compatibility mode for:", and then choose an option from the dropdown ("Windows 7" seems to be a good choice to try), then click Apply. Now when you run the game, it should be running in this compatibility mode.

4. Edit more advanced game settings

The default settings are designed to work on most PCs, but if you're still seeing issues you can try editing some values to see if there's any improvement. First go to the folder where the game is installed (see How to Find the Local Game Files above), then open the file located at META-INF/AIR/application.xml (you can open it in Notepad). There are a few things you can change in this file:

Changing renderMode

Find the line that says

<renderMode>gpu</renderMode>

and change it to:

<renderMode>direct</renderMode>

This may help with lagging issues related to the mouse, though it may cause a drop in performance on 4K monitors.

Changing gpuPreference

The game will try to use a discrete/dedicated GPU/video card (mainly on laptops), but in some situations this could cause some performance issues if Steam or the Steam Overlay are running on a separate/integrated video card instead of also on the same dedicated video card. To use your PC's default behavior for GPU handling, find the line that says

<gpuPreference>discrete</gpuPreference>

and delete that entire line.

(NOTE: If you make changes to anything in this application.xml file, these changes will be overwritten the next time the game downloads an update from Steam, so you may have to make these changes again after any future updates.)

Game doesn't launch or shows an error pop-up

This is usually caused by something going wrong with the installation of the game. First you should verify the integrity of the game files in Steam: Go to your Library in Steam, right-click on the game title on the left, and choose Properties. Click the "Local Files" option on the left, then click "Verify integrity of game files…".

If you still have problems after that, you may want to try uninstalling and reinstalling the game from Steam (your game progress should be saved to Steam Cloud, so in most cases you shouldn't lose any progress by doing this).

Some users mentioned getting errors when installing to their D: drive, so you may also want to try installing to Steam's default location (under C:\Program Files (x86)\Steam\etc.) if you're seeing an error when installed elsewhere.

One other issue could be the audio device your PC is using when you launch the game: Some users have reported switching to different speakers/headphones would solve the issue. This may be more of an issue if you're using a DAC/amp for headphones -- try switching to speakers to see if that makes a difference.

Game window disappears when switching to windowed mode instead of full-screen

This should be fixed in the most recent versions, and was originally caused by a high percentage value for monitor scale in Display Settings. If something similar is still happening for anyone, the best solution to fixing this yourself is to first try setting your display scale to 100% for a quick fix. You can also choose to delete your saved data for window settings, then run the game again from the local files for it to generate new window settings with full-screen again:

First go to where the saved data is located (see How to Find your Saved Data above), and delete only the file named "WindowSettings.sol". Now go to where the game is installed locally (see How to Find the Local Game Files above), and run "Papa's Freezeria Deluxe.exe" from this folder. It should now launch in full-screen again, and it created new saved data for running in full-screen, so you can launch through Steam normally in the future.

Game crashes when trying to stream on Discord

This is caused by some recent changes with how Discord captures your screen, and can lead to crashes in a variety of games. To solve this, open Discord settings, choose the "Voice & Video" tab, and uncheck the box marked "Use our advanced technology to capture your screen".

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If you're having other issues not listed here, feel free to post them in the Community and we'll check them out!

[The Pizzano]

Hi, I have an issue regarding achievements, I unlocked a sticker seemingly while not connected to the internet, meaning I did not get the achievement related, there seems to be no way of getting it other than trying again on a different save which I really don’t want to do, can you please make it so upon loading a save it checks your unlocked stickers against steam achievements?
Thanks
EDIT: game already does this, seems to instead be an issue with achievements not working on steam deck for some reason

[Fox]

Not sure if this is a bug or normal. But on a rare occasion, Santa does not visit at all during a day during christmas, It has happened twice so far. but I have noticed when it happened. It seems to happen when a customer invited via a coupon dines in the dining room as a 2nd customer.

Is this a bug? is santa supposed to come everyday during christmas as the 3rd customer? Or have you decided to put a chance where he doesn't come? Or is this a bug. because it is happening to me where he isn't coming.

[Flipline Studios]

Originally posted by Winter:

Not sure if this is a bug or normal. But on a rare occasion, Santa does not visit at all during a day during christmas, It has happened twice so far. but I have noticed when it happened. It seems to happen when a customer invited via a coupon dines in the dining room as a 2nd customer.

Is this happening during your first time through Christmas, or after you've already completed all 12 holidays and working through another year and going through Christmas again? In future years there's a chance he won't come, but during the first year he should be coming every day unless there's a bug there.

[Fox]

Originally posted by Flipline Studios:

Originally posted by Winter:

Not sure if this is a bug or normal. But on a rare occasion, Santa does not visit at all during a day during christmas, It has happened twice so far. but I have noticed when it happened. It seems to happen when a customer invited via a coupon dines in the dining room as a 2nd customer.

Is this happening during your first time through Christmas, or after you've already completed all 12 holidays and working through another year and going through Christmas again? In future years there's a chance he won't come, but during the first year he should be coming every day unless there's a bug there.

Thanks for clarification, Indeed it is future years but this is the first game where he doesn’t come daily

[szajkinn]

[moomal]

The sprite for the countertop appears VERY low quality to me, no matter what the graphics settings are.
Edit: For some reason it was only the case on the very first day, it resolved itself afterwards.

[Flipline Studios]

Originally posted by moomal:

The sprite for the countertop appears VERY low quality to me, no matter what the graphics settings are.
Edit: For some reason it was only the case on the very first day, it resolved itself afterwards.

The countertop when you're actively taking an order? Or the angled countertop in the lobby on the Order Station?

Also did you change window size or enter/exit fullscreen during that first day? Might be something going wrong with the resizing/rerendering for one of the countertops when that happens.

[cocoa]

hello, i have been attempting to recover my save data after my game crashed and i was unable to load my data. i have tried looking for it in the folders that you mentioned but i cannot find anything :( what should i do?

[moomal]

Originally posted by Flipline Studios:

Originally posted by moomal:

The sprite for the countertop appears VERY low quality to me, no matter what the graphics settings are.
Edit: For some reason it was only the case on the very first day, it resolved itself afterwards.

The countertop when you're actively taking an order? Or the angled countertop in the lobby on the Order Station?

Also did you change window size or enter/exit fullscreen during that first day? Might be something going wrong with the resizing/rerendering for one of the countertops when that happens.

It is the angled countertop in the lobby, and i did change the window size out of fullscreen (it was slowing the game down.)

[moomal]

Also, i've been having an issue where the game window appears in the bottom right corner of the screen, so that only a small corner of the window is visible. When i switched the display size from 'small widescreen' to 'small classic' it actually appeared off screen entirely, and i had to shift+right click on the task bar so i could move it back with the arrow keys.

[Flipline Studios]

Originally posted by moomal:

Also, i've been having an issue where the game window appears in the bottom right corner of the screen, so that only a small corner of the window is visible. When i switched the display size from 'small widescreen' to 'small classic' it actually appeared off screen entirely, and i had to shift+right click on the task bar so i could move it back with the arrow keys.

We should have a fix for this in our next update! Sounds like it mainly happens when you have a monitor that's using something bigger than 100% scale in Display Settings, could you check if your monitor is using something higher?

[ʚ Meyase ɞ]

Will be added shortcuts for blend boosters? On android it was cool to speed up several at the same time (thx for steam release anyway)

[xX_Drachenniga_Xx]

Please add Trading cards,
btw thx for the steam realese been a great fan off your papa series

[moomal]

Originally posted by Flipline Studios:

Originally posted by moomal:

Also, i've been having an issue where the game window appears in the bottom right corner of the screen, so that only a small corner of the window is visible. When i switched the display size from 'small widescreen' to 'small classic' it actually appeared off screen entirely, and i had to shift+right click on the task bar so i could move it back with the arrow keys.

We should have a fix for this in our next update! Sounds like it mainly happens when you have a monitor that's using something bigger than 100% scale in Display Settings, could you check if your monitor is using something higher?

Ah, i apologize for not replying sooner. Steam isn't sending me notifications for some reason. But the problem has been fixed after the most recent update, so i assume that was the issue.

[mordl]

For some reason i cant launch the game anymore. I tried all the things listed. I start the game, get a black loading screen and then the application closes.