Dear developers! IT IS IMPORTANT! I PAID A LOT!

[BaronyMaxony]

Why when I start the game am I alone in the whole world? I'm alone in the session. Server status is available and events are available, but no one is there. Mass events are displayed on the map, but I can’t find them, the game doesn’t start. Ubisoft Connect works fine, I'm just alone. WHAT DO WE DO ?

[BaronyMaxony]

My name in Ubisoft Connect / game - PERESVET_PERS.

You need to check my profile/

[Ubi-Keo]

Hi BaronyMaxony,

I'm sorry to hear that you are experiencing this issue.

Can you please go through the connectivity troubleshooting in the link below, then try again to see if that helps:

https://ubi.li/z4Aav

- Ubisoft Support

[BaronyMaxony]

Originally posted by Ubi-Keo:

Hi BaronyMaxony,

I'm sorry to hear that you are experiencing this issue.

Can you please go through the connectivity troubleshooting in the link below, then try again to see if that helps:

https://ubi.li/z4Aav

- Ubisoft Support

no, it doesn’t work, as you said in the instructions, I have a store running, game events of the season, but there is not a single player in the session, everything is on in the settings, the game launches me into a world without players, no one can connect to me.

[Bigguss Dickuss]

You've turned off the "peaceful mode" or what ever its called? that would let you see the store and other items but never encounter other players...

[Ubi-Keo]

Originally posted by BaronyMaxony:

Originally posted by Ubi-Keo:

Hi BaronyMaxony,

I'm sorry to hear that you are experiencing this issue.

Can you please go through the connectivity troubleshooting in the link below, then try again to see if that helps:

https://ubi.li/z4Aav

- Ubisoft Support

no, it doesn’t work, as you said in the instructions, I have a store running, game events of the season, but there is not a single player in the session, everything is on in the settings, the game launches me into a world without players, no one can connect to me.:lmdbike:

Hi, apologies for the late response.

Can you confirm if you are still experiencing this issue?

[BaronyMaxony]

Originally posted by Ubi-Keo:

Originally posted by BaronyMaxony:

no, it doesn’t work, as you said in the instructions, I have a store running, game events of the season, but there is not a single player in the session, everything is on in the settings, the game launches me into a world without players, no one can connect to me.

Hi, apologies for the late response.

Can you confirm if you are still experiencing this issue?

Самого доброго дня вам. Да, мистер разработчик, мне рассказать обо всём подробно, что бы вы ответили ещё через пол года ?
Have a good day to you. Yes, Mr. Developer, should I tell you about everything in detail, what would you say in another half a year?

[Ubi-Keo]

Originally posted by BaronyMaxony:

Originally posted by Ubi-Keo:

Hi, apologies for the late response.

Can you confirm if you are still experiencing this issue?

Самого доброго дня вам. Да, мистер разработчик, мне рассказать обо всём подробно, что бы вы ответили ещё через пол года ?
Have a good day to you. Yes, Mr. Developer, should I tell you about everything in detail, what would you say in another half a year?

I have checked the game settings, the only option I can see is to disable ghosts by selecting 'Social' then hide, however other players should be still visible. The only other mode is 'Zen Mode' which is essentially an offline mode as you do not play with other players.

If you are not in Zen Mode and the issue persists then can you please create a support case and we can look into this further for you. To do this go to the link below:

https://ubi.li/e1rUR

If you could also provide a short video demonstrating the issue and showing your in-game settings.

[BaronyMaxony]

Originally posted by Ubi-Keo:

Originally posted by BaronyMaxony:

Самого доброго дня вам. Да, мистер разработчик, мне рассказать обо всём подробно, что бы вы ответили ещё через пол года ?
Have a good day to you. Yes, Mr. Developer, should I tell you about everything in detail, what would you say in another half a year?

I have checked the game settings, the only option I can see is to disable ghosts by selecting 'Social' then hide, however other players should be still visible. The only other mode is 'Zen Mode' which is essentially an offline mode as you do not play with other players.

If you are not in Zen Mode and the issue persists then can you please create a support case and we can look into this further for you. To do this go to the link below:

https://ubi.li/e1rUR

If you could also provide a short video demonstrating the issue and showing your in-game settings.

Hi developer, I already wrote a request to the official site, but no one answered me, they gave me instructions - which do not work. Where can I send the video? I WANT to show an online screen demonstration, I even started learning English. How can I contact you? Discord?

[Ubi-Keo]

Originally posted by BaronyMaxony:

Originally posted by Ubi-Keo:

I have checked the game settings, the only option I can see is to disable ghosts by selecting 'Social' then hide, however other players should be still visible. The only other mode is 'Zen Mode' which is essentially an offline mode as you do not play with other players.

If you are not in Zen Mode and the issue persists then can you please create a support case and we can look into this further for you. To do this go to the link below:

https://ubi.li/e1rUR

If you could also provide a short video demonstrating the issue and showing your in-game settings.

Hi developer, I already wrote a request to the official site, but no one answered me, they gave me instructions - which do not work. Where can I send the video? I WANT to show an online screen demonstration, I even started learning English. How can I contact you? Discord?:FH5Superstar::FH5Superstar::FH5Superstar::lmdbike:

Hi, sorry I'm confused as you mentioned that you submitted a support case and no one answered, but they provided some instructions which did not work?

Due to the high volume of contacts it may take longer than usual for our support team to respond, however they will get back to you as soon as possible. You can also record a video and attach it to your case or provide a URL link to it.

Alternatively you can post on the Ubisoft Discord server in the link below:

https://ubi.li/oxWtK

[BaronyMaxony]

Originally posted by Ubi-Keo:

Originally posted by BaronyMaxony:

Hi developer, I already wrote a request to the official site, but no one answered me, they gave me instructions - which do not work. Where can I send the video? I WANT to show an online screen demonstration, I even started learning English. How can I contact you? Discord?

Hi, sorry I'm confused as you mentioned that you submitted a support case and no one answered, but they provided some instructions which did not work?

Due to the high volume of contacts it may take longer than usual for our support team to respond, however they will get back to you as soon as possible. You can also record a video and attach it to your case or provide a URL link to it.

Alternatively you can post on the Ubisoft Discord server in the link below:

https://ubi.li/oxWtK

Too late, I deleted the game and would like my money back, but too much time has passed. I spent a lot of money in my country to play what I do in life. Support ignored me and I sent a bunch of requests, it's been 3 months since the first request. I won't sue, but what can I do? ... Everything will be in endless waiting again, the company doesn't care about its fans, so you have a lot of problems.

[Ubi-Keo]

I'm sorry to hear that you have deleted the game.

I have checked your account and cannot see any support cases being submitted unless you have submitted them using a different Ubisoft account?