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Also, if you're using a portrait pack, make sure that there isn't a hidden bgee.sql file lurking in there. Some of the older portrait packs included that as a hack to get the portraits to appear in the standard marquis, and the result was more often than not a crashing game.
The mod I'm trying to get is the " Baldur's Gate Ultimate Portrait Pack "
http://www.moddb.com/games/baldurs-gate-enhanced-edition/addons/super-ultimate-portrait-pack
I believe these are the right file types to add them, because there's 3 different sizes of each portrait to correctly fit the frames in the game.
Who knows, maybe I'm just going to full ♥♥♥♥♥♥ and I'm making this harder than it has to be.
That being the case, you should be able to just move that folder into Documents/Baldur's Gate - Enhanced Edition/ and it should work. Alternatively, open the portraits folder in the zip file, select all the files inside it that you wish to use, and copy those into Documents/Baldur's Gate - Enhanced Edition/portraits.
As to the portrait that you can't seem to get rid of, there are two locations that custom portraits could be hiding. One is in the Documents directory mentioned above; the other is your override folder, either in Documents or in the game's main installation directory. Make sure you check both places if your custom portrait is still there.
Also remember that changes to your game's data like this won't take effect until the next time you launch the game; they won't suddenly appear while you're in character creation.