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Are you putting them in the right place?
I don't think they work if you put them in the portraits folder in the install path. With EE, you need to open up the path it makes in your Documents folder, and put them in the portraits folder located there. And then, the "Custom Portraits" button in-game does not bring them up, they simply appear at the far right end of the normal portrait lineup.
Thanks for the reply, to answer your inquiry: that was indeed the culprit. I was putting the pictures into the steamapp/common/.../portraits directory instead of the documents/bgee/portraits folder... I figured it out probably an hour after making this discussion post. #facepalm Thanks for taking the time to write out a solution for me however! Hopefully it will serve the next poor soul.